Gustavo A. Madero Hotels, Mexico City

"The hotel was great and is in a good location. The only minus was our room did not have running AC for the first 2 nights. We brought it up to the staff during the first night before going to bed to where they “reset”the AC system. They said it was fixed however we immediately knew it wasn’t the case. The AC was not felt like in another room where my girlfriend’s parents were staying at in the same hotel. It was obvious there was a difference in room temperature. The next day we brought it up again to which they supplied us a fan until a professional can see what the issue was. Before the third night they were able to switch our rooms which is what we initially thought would be easier. They transported our luggage to the other room. Packing and unpacking again was a bummer, however I’m glad they were able to eventually come through and allow us to enjoy the rest of our stay as originally intended. That’s the only reason for the 4 star. If that wasn’t the case a 5 star would be very easily justified. Not a 3 star review since they did eventually fix the issue."

"Gorgeous hotel. Helpful friendly staff!! Highly recommend"

"Amazing hotel ! Definitely I will come back"

"It is good example hotel that maximizes a large variety of complex economic and cultural utilities for families and businesses across the middle and upper income-based spectrum. "

"My stay was really good. The room was spacious and well maintained and the staff were always helpful. The only negative was that there was not a microwave in the room and the front desk said there wasn’t one available in the lobby either. It really was a pleasant stay. "

"The hotel is very old and in need of significant renovations. We were quite concerned about the condition of the bathroom, especially the toilet, which was broken and seemed unsafe to use. The beds were comfortable, and the housekeeping staff were very friendly and helpful. Unfortunately, the front desk staff were not as accommodating. The room phone did not work properly, and the hotel charges for local calls, which was unexpected. The location is excellent, but the property itself requires a lot of maintenance. To make matters worse, there were insects in the shower area."

"Recomendado "

"The location was great , the inconvenience is when the receptionist know I am going to stay for 12 days and just gave one paper roll at times , i need to sent a message if i need more look like you are begging gor that. At the end i went to shop and bought some paper roll the inconvenience and interrupt my day , same with the coffe capsules just 3 when I arrived no more loosing time to find it better with one machine 🙃 "

"Loved my stay here. The location was perfect and centrally located to everything Roma Norte has to offer. No matter which direction you walk, you’ll find amazing restaurants, bars, coffee shops, and great local spots to explore. Everything felt safe, vibrant, and within walking distance. It made experiencing Mexico City incredibly easy and enjoyable. Highly recommend for anyone wanting to stay in the heart of the action. The staff was also wonderful — very friendly, welcoming, and always accessible whenever I needed anything. Their hospitality really added to the overall experience. Highly recommend for anyone wanting to stay in the heart of the action. Peter"