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"The accommodation was very nice. The staff were friendly and helpful. Valet parking was easy to use throughout the stay. "

"The staff was amazing. Absolutely top notch. The curtains were ripped when we arrived and the beds were hard. The view from our room was gorgeous. "

"Nice location easy to get around the city "

"Room was very clean "

"hotel restaurant on the first floor provided awful services and the server there had really rude altitude. I already report to the hotel related department but no one ever give me any feedbacks."

"The valet driver locked the keys in the car while the car was still running, and tried to make us pay for popalock. Did not offer us any water or money for gas. We waited over a hour for them to open the car "

"This is a tough one because I appreciate the Pontchatrain’s heritage but unfortunately they seem to still be coasting on their past grandeur. First the good: The restaurants and bar are top notch, beautifully decorated and staffed by well-informed, friendly professionals. The location is great. The streetcar stops right across the street from the hotel, and it’s a fun, quick ride to the French Quarter. Just a few blocks away there are lots of spectacular mansions to stroll by, and it’s a short pleasant walk to Magazine Street. But…regarding the hotel itself, it has definitely gotten a bit long in the tooth and it doesn’t seem like there are any plans to give it a refresh. It’s small things that make a difference - for instance in our room the bathroom sink was broken (wouldn’t drain), the carpet was stained, and the floors were sticky. It felt more like a Days Inn than s luxury hotel. The staff is courteous, but the property is WAY understaffed. We called the front desk for ice (there aren’t any ice machines) and waited nearly two hours before anyone showed up. The second time we requested ice they never showed up so we had go down to the lobby bar and fetch it ourselves. Likewise when the housekeeper forgot to leave us towels, it took 2 hours for them to show up. We had a small suite with 2 twin beds in one room and a queen bed in the other - bizarrely, one day the staff made up the queen bed, but left the two other beds unmade. Not the level of service I’d expect. "

"The room was clean and comfortable. Excellent customer service. My only complaint was the coffee at breakfast we so gross. It tasted stale and burnt. It also would have been nice if the pool was tad warmer, but we had a great time anyway. 5 stars for sure. "

"Was surprised by how large and well equipped my room was."