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"I was delighted to have a bathtub but the water wouldn't stay in the tub -- it seemed to be leaking out."

"Clean room & nice friendly staff"

"This hotel is well located to the train station and a quick walk to everything you would want. The hotel itself is very dark. Dark grey walls, dark wood. It is not modern at all. Breakfast was fine. Linens were good but the hotel itself is kind of depressing. One of my friends had a terrible experience as her room was located above where the hotel empties the sewage and the smell went i to her room. Hotel did nothing to help her. "

"Breakfast was beautiful , plentiful, and delicious. Dining room staff were attentive without being overbearing! Wonderful atmosphere and great way to start our day."

"The location and staff were excellent. Property is older and a bit tired looking but the excellent customer service made up for what it lacked in amenities."

"Very cleaned rooms , one of the best location , close to the airport and city centre"

"Gorgeous property. Wonderful spa. Quiet area not far from Boboli Gardens. We shall return."

"Great stay, beautiful ambiance, right across from the train station also… I loved it."

"Location is a 15 minute walk to the city center and maybe 15 minutes to the airport. Nothing really stood out in the immediate area worth walking to and the hotel does not have on site parking which I didn't like. Upon arriving to the hotel the room wasn't ready even though it was already an hour after check-in time. I waited a while but staff made it right by offering free drinks on the marvelous rooftop. Harris that attended us on the rooftop was awesome! The room I chose was the suite which was generously sized for Florence standards and it had its own couch area apart from bed. The tissue paper offered is almost a newspaper rolled into bath paper, its horrible. Also, the hotel doesn't offer an iron or steamer, you have to go downstairs to their laundry area and use one of three available irons that are chained to the wall. I hated this aspect of it. It felt as a college dorm instead of a hotel. There's only two small elevators to use and the primary one gets shut down only providing rooftop access after 6pm so you do find yourself using the stairs more often than not. Downstairs they do have a coffee bar which was nice. I didn't try their breakfast. Overall, I probably wouldn't stay here again but for the price its good and the rooftop is amazing and not crowded. Their gym has all the equipment you need and a nice view of the city. "