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Hotel Santa Croce

2.0 star property
Tuscan-style hotel with coffee shop/cafe and bar/lounge

Choose dates to view prices

Hotel Santa Croce captures Florence's essence with historic charm and modern comforts. Centrally located, it's steps from Piazza della Signoria and Uffizi Gallery. Start your day with coffee in the lobby or explore the city's picturesque streets by bicycle.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Laundry
  • Housekeeping
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Triple Room

Triple Room

Triple Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Blackout curtains
Premium bedding
Rainfall showerhead
Hairdryer
Bidet
Private bathroom
In-room safe
  • 15 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Economy Double Room

Economy Double Room

Economy Double Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Rainfall showerhead
In-room safe
Daily housekeeping
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Apartment, 1 Queen Bed, City View, Annex Building

Standard Apartment, 1 Queen Bed, City View, Annex Building

Standard Apartment, 1 Queen Bed, City View, Annex Building

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Separate dining area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Blackout curtains
Separate bedroom
Premium bedding
  • 28 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Apartment, Multiple Beds, Annex Building

Family Apartment, Multiple Beds, Annex Building

Family Apartment, Multiple Beds, Annex Building

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Blackout curtains
Separate bedroom
Premium bedding
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Classic Apartment, 1 Queen Bed with Sofa bed, Annex Building

Highlights

Separate dining area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Smart TV
Blackout curtains
Separate bedroom
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Executive Apartment, Multiple Beds, Annex Building

Highlights

Separate dining area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Smart TV
Blackout curtains
Separate bedroom
  • 38 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

Economy Double Room, 1 Double Bed, Annex Building

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Rainfall showerhead
Hairdryer
Bidet
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

Standard Triple Room, Multiple Beds, Annex Building

Highlights

Separate dining area
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Rainfall showerhead
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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Front of property

25hours Hotel Florence Piazza San Paolino

Historic Centre of Florence
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
9.4 out of 10, Exceptional, 915 reviews
The price is NZ$362
includes taxes & fees
26 Nov - 27 Nov
25hours Hotel Florence Piazza San Paolino
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About the area

Map
Via Bentaccordi 3, Florence, FI, 50122

What's nearby

  • Piazza della Signoria - 2 min walk - 0.2 km
  • Uffizi Gallery - 3 min walk - 0.3 km
  • Piazza del Duomo - 5 min walk - 0.4 km
  • Cathedral of Santa Maria del Fiore - 6 min walk - 0.6 km
  • Ponte Vecchio - 7 min walk - 0.6 km

Getting around

  • San Marco University Tram Stop - 15 min walk
  • Florence (ZMS-Santa Maria Novella Train Station) - 18 min walk
  • Peretola Airport (FLR) - 33 min drive

Restaurants

  • ‪Note Di Vino - ‬1 min walk
  • ‪Ditta Artigianale - ‬2 min walk
  • ‪Boccadama - ‬2 min walk
  • ‪Panetteria e Stuzzicheria De Neri - ‬2 min walk
  • ‪Ristorante Pizzeria Rubaconte - ‬2 min walk

About this property

Hotel Santa Croce

Hotel near Piazza Santa Croce
Located close to Piazza della Signoria and Uffizi Gallery, Hotel Santa Croce provides a coffee shop/cafe, laundry facilities and a bar. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Bike hire, laundry services and concierge services
  • Coffee/tea in reception, luggage storage and tour/ticket information
  • Smoke-free property, a front desk safe and a TV in reception
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at Hotel Santa Croce have thoughtful touches, such as premium bedding and air conditioning, in addition to amenities, such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • LED light bulbs, heating and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 25 per day)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Private wine tours
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Hardwood flooring in room
  • No lift

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Built in 1600
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Tuscan architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • LED lighting
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 7 nights

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: EUR 25 per day
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Property Registration Number IT048017A1LOFLX2EH

We should mention

This property does not have any lifts
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Santa Croce
Santa Croce Hotel Florence
Santa Croce Hotel Florence
Hotel Santa Croce Hotel
Hotel Santa Croce Florence
Hotel Santa Croce Hotel Florence

Frequently asked questions

Is Hotel Santa Croce pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Santa Croce?

Check-in start time: 1:00 PM; check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Santa Croce?

Checkout is at 10 AM. Late checkout is available for a fee.

Where is Hotel Santa Croce located?

Located in Historic Centre of Florence, this hotel is within a 5-minute walk of Piazza Santa Croce, Piazza della Signoria and Arno River. Uffizi Gallery and Piazza del Duomo are also within 10 minutes. San Marco University Tram Stop is 15 minutes by foot and Unità Tram Stop is 15 minutes.

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Reviews

Hotel Santa Croce Reviews

8.6

Excellent

9.0

Cleanliness

9.2

Location

9.6

Staff & service

9.2

Eco-friendliness

8.2

Property conditions & facilities
Rating 10 - Excellent. 210 out of 422 reviews
Rating 8 - Good. 150 out of 422 reviews
Rating 6 - Okay. 44 out of 422 reviews
Rating 4 - Poor. 14 out of 422 reviews
Rating 2 - Terrible. 4 out of 422 reviews

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was wonderful!
Stayed 4 nights in Oct 2025

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay, close to everything and the hotel staff were amazing and so helpful. Will highly recommend to friends and family if they travel to Florence. We were sad to leave. ❤️
Stayed 4 nights in Sep 2025

10/10 Excellent

Jeffery

Liked: Cleanliness, amenities
Helpful
Stayed 5 nights in Aug 2025

10/10 Excellent

Jakob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great and affordable, in the center of Florance.

Amazing place, as a private apartment, right in the center of the old town and colosseum of Florence. Big cost-benefit and affordable. Host was helpful and responsive. I can highly recommend this place
Stayed 1 night in Jul 2025

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location and staff

Staff are incredibly helpful. Gabriel and Mario do a great job running this hotel. We notified them about a leaking shower hose and it was fixed the same day.
Stayed 5 nights in May 2025

8/10 Good

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
Very conveniently located and close to everything! Staff were incredibly helpful. Apartment was spacious, clean, and mostly quiet (there were some nights where there were loud people walking around). Highly recommend!
Stayed 5 nights in Jun 2025

10/10 Excellent

LISA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a historic building and gives easy access to all the main attractions, restaurants etc. We had great communication from the hotel and all staff were very friendly and helpful. The room was clean and tidy. Shower was smaller than usual, but had good water pressure and maintained a stable temperature. Would definitely stay here again if we return to Florence.
Stayed 6 nights in Jun 2025

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Simone is one of the best in the business. Kind. Accomodating. Professional. Anticipates every need. Really, one of the best that I have encountered in 40+ years of travel experience. Hyperbole? Maybe. But certainly well-deserved. Bravo, Simone, there is a special place waiting for you in the afterlife! Mike Sanislo
Stayed 2 nights in Sep 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Great stay

Excellent stay - hotel staff were fantastic and rooms were great. Location for us was just right - in the middle of the city and the conference.
Stayed 5 nights in May 2023

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! We stayed in the 4 person room with my two small children and it was perfect. Spacious, clean, comfy beds, bet convenient to everything. Very welcoming and helpful staff.
Stayed 2 nights in Oct 2024

8/10 Good

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities
Positive of this property is location. It’s very close to major attractions. Staff is very friendly. Negative is the size of the room and specifically shower. There was barely any room to turn around while standing in the shower. Not sure if all the showers are like that, we were on the first floor. Another issue was noise. There was lot of noise from the outside street and also from the people running inside the building. Air conditioner wasn’t cooling enough, was shutting off every few minutes. Overall, it was a positive experience with some negative.
Stayed 2 nights in Sep 2025

8/10 Good

Arshak

Liked: Cleanliness, property conditions & facilities
The location is great. The check in process is very thoughtful and caring as they take time to map your location and points of interest. They really compensate for being a 2 star hotel with their customer service. Being in the historic district, they can’t have modern amenities like an elevator and other conveniences. If you’re staying in the heat of the summer, don’t leave your screenless windows open overnight, the mosquitoes will eat you alive.
Stayed 2 nights in Jun 2025

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at this historic hotel was a memorable experience! While it lacks the amenities of a modern hotel (as we expected), we appreciated the charming glimpse into history it provided. The location was superb, and the staff were lovely and attentive, adding many small extra touches that made our stay special.
Stayed 1 night in Jul 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't say enough good things about our stay at the Hotel Santa Croce. The staff was very welcoming and informative. The history of the hotel itself was fascinating. Our breakfasts in the morning were delicious. The location was perfect for us. Thank you so very much for such an awesome visit!

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the apartment room adjacent from the hotel. The room was spacious and in good condition. The staff was always super helpful and welcoming. Great place to stay in the historical center.
Stayed 6 nights in Mar 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Mario, Gabriele and staff make sure you are comfortable and happy, and that you're welcome in their 'home.'
Stayed 2 nights in May 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities

Wonderful service and convenient location

Hotel staff was wonderful and the property is in a convenient location for exploring Florence. Our only issue was the room A/C was not cool enough given the weather (it was 100 F). Would absolutely love to revisit this hotel in any other season
Stayed 1 night in Jul 2024

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly hotel The only thing is because the location is a little noisy at night People walking and you can hear everything Location cleanness and professional excellent We feel very safe Is near to everything
Stayed 2 nights in Oct 2022

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is built into the old walls of the remains of the Florence coliseum. It’s on a lively alleyway next to the house Michelangelo grew up in and near Santa Croce square. For history lovers and people who like to be comfortably in the thick of things, it’s an excellent place to stay.
Stayed 2 nights in Sep 2023

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a small apartment in the auxiliary building just steps from the main office. Complete with kitchenette, microwave, kettle and stove top cooking with all necessary dishes and utensils, it met all our needs. The staff were very friendly and truly helpful. We would stay there again without hesitation.
Stayed 2 nights in Nov 2023

4/10 Poor

Mark

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Great location, tiny room across the street from.

Great location, but have never stayed in a more spartan room. So small, I had to go outside just to change my mind. Smallest bathroom ever. Good A/C and a wonderful office staff. Very kind and helpful.
Stayed 2 nights in Aug 2022

10/10 Excellent

Faranak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, clean rooms and kind staff

This hotel is located in the heart of Florence, in walking distance to most of the attractions. Our room was very clean and the breakfast was good. The staff were kind and friendly. On check-in Mario showed us all the attractions around the hotel on a map. We had an issue with our room and Gabriel (sorry if I am not spelling his name correctly) was very kind and was responsive to the issue, they changed our room and refunded that night's fee. We had great few days in Florence in this hotel and left there happy and satisfied.
Stayed 3 nights in Jul 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mario and the staff were incredibly accommodating. We were helped from the minute we stepped into the doors of the lobby till we checked out 8 days later. Traveling internationally can be intimidating but Hotel Santa Croce put all the uneasiness I had being in a foreign land with my wife and son to rest. I will return to Italy and I will absolutely stay here again.
Stayed 8 nights in Oct 2025

10/10 Excellent

catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property, it was only my husband and myself, the room we had was not kid friendly but I’m sure they have good accommodations for families. This was close to everything our room was in another building but it was right near the hotel office. I would definitely go back to Florence and would stay here again.
Stayed 2 nights in Sep 2025

8/10 Good

Judy

Liked: Cleanliness, staff & service
Perfect location small room staff great friendly helpful
Stayed 4 nights in Sep 2025