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"Good service from the staffs "

"Loved everything about this place but the location. The area seemed more run down than the south eastern parts of Florence. That being said we didn’t really feel that unsafe. There were kids running around the neighborhood. Restaurants weren’t as accessible during the early dinner hours. It was closer to the airport though which is why we chose it, but next time we’d probably just stay in the more downtown Florence area. "

"Very nice and clean property. One item that i wish the room had that it did not was a refeigerator."

"Hey, very accommodating we ran a last-minute pinch at like 12:30 AM. Great customer service."

"Its a lovely hotel. Only hotel that gave me complimentary water. Breakfast buffet was fabulous. Staff attended to me promptly. Rooms are neat and big and the ambience is very welcoming. Only issue is the distance. Its located along the highway on the outskirts of town. I cant say its worth the distance (1hr 30mins from town) but its a lovely hotel"

"Staff were friendly and provided assistance quickly. Good breakfast for the money"

"Super flexible when we requested a room change."

"Had an amazing time staying here for our honeymoon. Property is stunning. Rooms are comfortable, clean and nicely decorated. Inifinity pools looking over vineyards are iconic and a dream. The food was incredible and so fresh. I can’t wait to be able to return one day! Perfect romantic destination! "

"Grand hotel Cappuggi did not disappoint. I stayed with my 3 children for 10 nights end of june , start of july. Very reasonably priced 4* hotel experience haf by all. A little out of town (2 miles) but free shuttle bus (or taxi if not available) shows excellent customer care. Receptionists very helpful, cleaners nice and cheerful. Fabulous swimming pool essential in 38° temperatures. Football and tennis available. Ball provided keeping my boys well entertained. Thiroughly recommend this hotel as a point from where to explore Tuscany and further afield. "