Brandon Hotels, Birmingham

"All was ok until dinner ,,, it wasn’t stated about a Buffett when booked up and paid for . It was a 3 course meal !!! Still had to pay the sumplerment for a steak ! Staff was very friendly and tried to sort out this issue . "

"Clean and staff friendly"

"Rooms were recently renovated and they were clean and very nice. The hallways were being patched and painted, which is not a negative as they are simply updating the whole property. Would stay here again as it is conveniently located and very comfortable."

"Ideal location, room clean, pleasant staff. Good breakfast. Only thing I wasn’t given was WiFi password if there was one I didn’t see it. Would definitely stay again"

"Unfortunately we had a really bad night here - the bed was hard and the pillows were flat. We had an awful nights ‘sleep’."

"We have visited this hotel many times before, and it has been amazing., unfortunately this time round was a different story. Communication was poor, we had booked a suite as a treat for Easter, part of this package was VIP parking, when we arrived the car park was closed, no email, no message on the Expedia chat with the hotel. We parked in the multi-story which was fine, the next day we were informed that the car park was now open, we moved the car only to be sent back by security who informed us the car park was not available, just kept getting sent back to the multi-story, the front desk had no idea. The room was fine, bit run down and shabby; robes in the room dirty with fake tan, although the espa products were a nice touch. Mini bar was another perk of the room, however we had to chase to get it replenished! Had dinner in the sky lounge, again dirty floors, a quick carpet sweeper would have fixed that but the staff were using a broom on the carpet which wasn’t doing anything. Main course arrived before the starter, but that got fixed eventually. We were overcharged on the bill and this needed correcting, it just felt that the staff did not communicate with each other! Casino bar used to be the place to go for a nice G&T however we were told, they don’t do that anymore and they don’t have a drinks menu? We left… The high line bar was a nice new edition, live music, good staff, although my wine was corked! Overall a poor experience!"

"Lovely staff really clean hotel "

"Great location, 10 minutes to nec/train station/airport, friendly staff and to top it off a full health suite "

"Clean room and nice staff. A bit noisy as it’s surrounded by warehouses and the hotel was being renovated but a good distance from the arena. Better instructions on finding it would be helpful as it wasn’t easy to find. "