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"Expedia listing did not say the room I booked was basically a basement prison cell without the benefit of a window. Horrible. No one answers the phone at this property. When you call the number on Google you get charged, even if you hang up the moment you hear the voice saying you’ll be charged. Car Park blocked by bad parker , despite telling the front desk, car did not move so I had to park off site. Never stay at any hotel managed by this chain for the sketchy phone system alone. I have >£2 of charges which isn’t a lot of money in the big picture, but not something hotel guests should ever have to pay, especially when I hung up right away It was the local number I found that no one ever picked up. Bad."

"Hotel and room were clean- loved the shower! The only issue but I feel like this is at a lot of hotels was the temperature got too warm at night. Staff was so friendly. "

"Very nice hotel. Comfortable and good location."

"Decent stay over all. Room service and gym facilities great. Rooms need updating and a thorough deep clean. Staff friendly and helpful. Parking very convenient however quite over priced. Very good location"

"The room was spacious with a large shower. The carpet was threadbare and the bed was extremely hard. I discovered that the restaurant prices were excessive, £23 for fish and chips, £37 for an 8oz RUMP steak! A five minute drive took me to the Badger Box, extensive menu, great prices, £13 8oz Sirloin Steak, happy days. "

"We had a superior room no glasses at all no bottled water no bin liners only two tea bags on complementary tray, bar was fine, breakfast was a mess not tided up & v salty restaurant staff uncommunicative as was the check out receptionist we would not choose to stay here again."

"I was there for a wedding and it went without a hitch parking at venue was great right in front of front doors. My only disappointment was our room 115 from the minute we got in it just smelt of drains and as the time went on it got worse to the point it was making us feel sick. We never complained because of wedding party but as we were leaving a few more couples mentioned the smell next door to ours and across from us. I hope this is a one off because it definitely brings the tone of a beautiful hotel down."

"Rooms are out dated and not clean "

"very tired hotel - they are currently doing works in the lobby which looks to be a lick of paint and tiling. the rooms are really tired though, with no temperature control and no ability to open windows - cue awful night's sleep due to the room being very stuffy. can tell it was once a lovely hotel with good amenities when it was built, but everything is very shabby now and the new Radisson around the corner shows it up"