The location is fantastic, it is very close to the city centre and hotel decorations looks very nice. Unfortunately the room we staying has blood stains on the bed sheet, and pillow is quite dusty. We only found out the blood stains when we wake up as we too tired. When we do the check out, one of the staff ask me any feedback and improvement for the stay. So I mentioned about this, he said he will investigate it and we should let him know earlier, it could be oil stain, red wine, or any other chance to get dirt on the bed sheet.
I mean is not hard to tell that is a blood stain, looks like someone got cut and accidentally get a mark on the bed sheet. The staff he just assumed that I’m wrong and not even showing empathy, and started to argue that could be something else. He said that is just what you think, we need to investigate then we will know what is that. I think the staff training on handing the customer response need to be improve. And the cleanness need to be improve as well.
Last but not least, there is an entrance will be close at night on the ground floor, we accidentally went to there and we got trap in there for 15 mins, the elevator is not working and there is no instruction how to dial to the reception. And the reception didn’t tell us that entrance will be close when we checked in. It is unfortunate everything happen in this stay, I’m quite disappointed and will not come back for this hotel.