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Reviews of ibis budget Birmingham Centre

2.5 out of 5
ibis budget Birmingham Centre
1 Great Colmore Street, Birmingham, England

Reviews

7.2

Good

Rating 10 - Excellent. 330 out of 1030 reviews" "
Rating 8 - Good. 287 out of 1030 reviews" "
Rating 6 - Okay. 177 out of 1030 reviews" "
Rating 4 - Poor. 115 out of 1030 reviews" "
Rating 2 - Terrible. 121 out of 1030 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in May 2024
Response from reception on 24 May 2024
Thank you for your feedback. Hope to welcome you again soon

10/10 Excellent

Tammy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean friendly staff
Stayed 2 nights in May 2024
Response from reception on 24 May 2024
We are happy to read your stay was enjoyable we hope to welcome you again soon

10/10 Excellent

Hafsah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, but staff are rude.
Stayed 1 night in May 2024
Response from reception on 24 May 2024
Thank you for your feedback, if you would like to discuss this further please contact the hotel h5678@accor.com

6/10 Okay

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service
Ibis budget hotel was a cheap, convenient option for our 1 night stay, the hotel room was basic but clean, the bathroom facilities reminded us of a caravan.....bit of a tight squeeze, there were no kettle or iron. We had brekkie included within our price which consisted of toast, cereal, fruit Overall for the price Ibis budget was OK
Stayed 1 night in May 2024
Response from reception on 24 May 2024
Thank you for leaving us your feedback it is much appreciated.

10/10 Excellent

cecilia alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 1 night in May 2024
Response from reception on 24 May 2024
Thank you for your feedback it is much appreciated we hope to welcome you again soon

6/10 Okay

rachel

Business traveller
Liked: Staff & service
The property is well staffed 24hours, my key card did not work as i didnt push it to the side. It was late and I was tired. A key card should be simple to use. The room was very basic as expected but the lack of sockets near the bed mesnt i couldnt charge my phone near me. The noise travelled alot between rooms and there seemed to be many intoxicated people wandering the halls. The elevator smelled of weed as well.
Stayed 1 night in May 2024
Response from reception on 24 May 2024
Thank you for your feedback we are sorry the hotel did not meet your expectations it is our hope to be given the chance to welcome you again soon.

4/10 Poor

Lucy

Travelled with partner
Disliked: Property conditions & facilities
The cards to get into the rooms were consistently problematic requiring multiple trips to the front desk to try rectify them. Quite disappointed considering the price, for the facilities and area I would expect cheaper
Stayed 2 nights in May 2024
Response from reception on 24 May 2024
Thank you for your feedback, we appreciate your comments.

6/10 Okay

Kemis

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was fine just for the 2 nights I was there but it’s rather rundown, the facilities are lacking but the staff were friendly and helpful, I’d only recommend if you have no other options and you’re staying 1-2 nights
Stayed 2 nights in May 2024
Response from reception on 24 May 2024
Thank you for your feedback we really do appreciate itWe hope to welcome you again soon.

8/10 Good

Elizabeth

Travelled with partner
Remember this is a budget hotel, you get what you pay for! Travelled with my husband for one night and only needed a bed for a few hours after our concert finished, great location to venue and train station. Bed was comfortable enough to get a solid six hours sleep before showering and getting an early train home. Would stay again if ever in the area for a concert.
Stayed 1 night in May 2024
Response from reception on 24 May 2024
Thank you for taking the time to leave a review we are really happy you enjoyed your stay and look forward to welcoming you again

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I would never stay there again
Stayed 1 night in May 2024

6/10 Okay

Mr. Telvin

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff professionalim was completely way beyond perfection.
Stayed 1 night in May 2024
Response from reception on 24 May 2024
Thank you for your comments

10/10 Excellent

Rohilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from reception on 24 May 2024
Thank you for your feedback we are glad to see you enjoyed your stay with us.

6/10 Okay

Tinotenda

Stayed 2 nights in May 2024
Response from reception on 24 May 2024
Thank you for your feedback it is much appreciated.

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean and quiet, not far from train station, no frills but a lovely stay
Stayed 1 night in Apr 2024
Response from reception on 7 May 2024
Thank you so much for your feedback it is very much appreciated.

8/10 Good

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall
Stayed 1 night in May 2024
Response from Emma/shift leader on 7 May 2024
Thank you for sharing your feedback we really appreciate it and hope to welcome you again soon

10/10 Excellent

Syeda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the view from my room 😍
Stayed 1 night in May 2024
Response from Emma/shift leader on 7 May 2024
Thank you for your feedback we really do appreciate it.

4/10 Poor

Adam

Travelled with partner
Disliked: Amenities, property conditions & facilities
Not worth the money paid for the room. The room was basic, the door locks didn’t work properly so ended up back down at reception 3 times. One to miss I would suggest!
Stayed 1 night in Apr 2024
Response from reception on 7 May 2024
Thank you for taking the time to tell us about your experience at the ibis budget Birmingham Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future

10/10 Excellent

Ibrar

Stayed 1 night in Apr 2024
Response from reception on 24 May 2024
Thank you for your feedback we really do appreciate it.We hope to see you again soon.

8/10 Good

Yasmin

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Was clean, and convenient to the O2 academy the room was cute and the two hotel staff we spoke to we’re helpful
Stayed 1 night in Mar 2024
Response from reception on 7 May 2024
We very much appreciate your comments regarding your stay at the ibis budget Birmingham Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 Poor

Umme

Stayed 1 night in Apr 2024
Response from reception on 7 May 2024
Thank you for taking the time to tell us about your experience at the ibis budget Birmingham Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Very well run and clean budget hotel. Friendly and helpful staff.
Stayed 1 night in Apr 2024
Response from reception on 7 May 2024
We very much appreciate your comments regarding your stay at the ibis budget Birmingham Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked an overnight stay as we had a concert. It was literally a 2 min walk to the o2 and about a 10 min or less walk to the town centre. It was cheap and cheerful pretty basic but it was really good for us and what we needed it for. Staff were really nice. No complaints from us.
Stayed 1 night in Apr 2024
Response from Emma/shift leader on 27 Apr 2024
Thank you so much for your feedback it is so nice nice hear such positive feedback. We hope to welcome you again soon.

8/10 Good

Deanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, polite staff, clean rooms and good location, great for O2 academy.
Stayed 1 night in Apr 2024
Response from Emma/shift leader on 27 Apr 2024
Thank you for your kind words. we really appreciate it. We hope to welcome you again soon.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Emma/shift leader on 27 Apr 2024
Thank you for your feedback it is very much appreciated we hope to welcome you again on your next visit to Birmingham

8/10 Good

Imrul

Stayed 1 night in Apr 2024
Response from reception on 10 May 2024
Thank you for your feedback it is very much appreciated we hope to welcome you again in the future

10/10 Excellent

Rohilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Emma/shift leader on 14 Apr 2024
Thank you

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, facilities fine.. short walk to the restaurants etc.
Stayed 1 night in Apr 2024
Response from Emma/shift leader on 14 Apr 2024
Thank you so much for the feedback

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere / friendly efficient jolly staff/ easy to find/ nice breakfast options / Thankyou
Stayed 2 nights in Apr 2024
Response from Emma/shift leader on 14 Apr 2024
Thank you so much for the kind words

10/10 Excellent

Selina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent one night, can’t complain
Stayed 1 night in Apr 2024
Response from Emma/shift leader on 14 Apr 2024
Thank you

6/10 Okay

Stephen, Coventry

Stayed 1 night in Apr 2024
Response from reception on 7 May 2024
Thank you for taking the time to tell us about your experience at the ibis budget Birmingham Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist went out of her way to help.
Stayed 1 night in Apr 2024
Response from Emma/shift leader on 8 Apr 2024
Thank you so much for the amazing feedback

6/10 Okay

Kieran

Travelled with group
Liked: Cleanliness, staff & service
Hotel was affordable and clean! Staff were friendly and helpful, however the key cards to get around the hotel rarely worked and you had to go back to reception to get them fixed. The area around the hotel was good in general, however there were a few occasions where some guests were followed by teenagers and other times where people would be urinating in public right opposite the hotel
Stayed 3 nights in Mar 2024
Response from Emma/shift leader on 6 Apr 2024
Thank you for the feedback

6/10 Okay

Erik

Travelled with family
reasonable location, just adjacent to china town with lots of asian restaurants; room size small as expected
Stayed 2 nights in Mar 2024
Response from Emma/shift leader on 27 Mar 2024
Thankyou so much for the feedback and kind words

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really handy for the O2 Academy
Stayed 1 night in Mar 2024
Response from Emma/shift leader on 27 Mar 2024
thank you

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shops and friendly staff
Stayed 2 nights in Mar 2024
Response from Emma/shift leader on 27 Mar 2024
we are so happy our hotel was good for you

8/10 Good

David

Stayed 2 nights in Mar 2024
Response from Emma/shift leader on 14 Apr 2024
Thank you

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap and cheerful and right next to 02 academy. And about 10 mins to station.
Stayed 1 night in Mar 2024
Response from Emma/shift leader on 27 Mar 2024
yes!!!great description, thank you so much

10/10 Excellent

Grace

Stayed 1 night in Mar 2024
Response from Emma/shift leader on 8 Apr 2024
Thank you so much for the amazing score

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just an overnight stay
Stayed 1 night in Mar 2024
Response from reception on 18 Mar 2024
Thank you for you feedback it is much appreciated we hope to welcome you again soon

10/10 Excellent

Cai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from reception on 18 Mar 2024
Thank you for you feedback it is much appreciated we hope to welcome you again soon

10/10 Excellent

Nina

Stayed 1 night in Mar 2024
Response from Emma/shift leader on 6 Apr 2024
Thank you so much

8/10 Good

Alex

Business traveller
Liked: Cleanliness
Great location, it has everyone you expect from a budget hotel !
Stayed 1 night in Mar 2024
Response from Emma/shift leader on 14 Mar 2024
It is always a pleasure to receive positive feedback. I will share your feedback with the rest of our team. They will really appreciate it.We hope you had a wonderful city trip and will visit us again. We are looking forward to your next stay with us!

6/10 Okay

Joseph

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Property itself was fine, bit dated. The reason for the low review is because of the locks and entry system into the room. Staff not very willing to help. The other guests we spoke to also had the same problem. These would need to be updated as not very accessible, both in a literal sense, and in a disability sense. Being able to physically get into the room shouldnt feel like you're doing a puzzle.
Stayed 2 nights in Mar 2024
Response from reception on 14 Mar 2024
Thank you for your feedback we are sorry your stay was marred by the door locks, we really appreciate your feedback and hope to welcome you again in the future

4/10 Poor

Paula

Liked: Staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Tagreed

Stayed 1 night in Feb 2024
Response from Emma/shift leader on 27 Mar 2024
thank you

2/10 Terrible

Rebecca

Travelled with partner
Disliked: Amenities
Awful, hair in my bed sheet, floors aren’t laminated like in the pictures, wasn’t clean, if you come here you will most definitely need slippers, the room is tiny, toilet paper is like sand paper and there no kettle or coffee either, which really annoyed me, I had to get dressed go downstairs and buy one, will not stay here again
Stayed 1 night in Mar 2024
Response from reception on 6 Mar 2024
Thank you very much for staying with us and for sharing your feedback and concerns. We are sorry to hear that you were a bit disappointed with your stay. Your opinion is very valuable to us as we strive to provide a superior service experience. If you are not happy with the room it is always possible to request a room change (depending on availability) or assistance from our housekeeping or maintenance department in case of any problems.We hope you will visit us again, so we are able to serve you better.

2/10 Terrible

Heather

Business traveller
Disliked: Cleanliness, staff & service
The young lady checking me in was bored, lazy and not an asset to the ibis. I asked for a quiet room away from the traffic. She gave me a room on the first floor (clearly full of hen party and stag party people, who came home all hours and work me up several times. She was giving other guests checking in rooms on other, higher floors so there was capacity. Then, the first key she gave me (Room No. 130) didn’t work twice. No word of apology that I had to approach the checking desk three times before I got into my room. Not one word of apology. It was as if she was doing me a favour. It was only when I said that I’d take a refund if the third attempt didn’t work that she changed the room and, surprise!!!, the key did work for room No. 148. She clearly thought it amusing to destroy years of appreciation for the ibis brand in one bad experience. Sad that the ibis has come to this. The young man in night duty was great, by contrast, letting me in at 9:00pm. But, too late. First impressions count. Would never pay £107 for such an overall poor experience again. Lack of professionalism, lack of manners, lack of work ethic and lack of care of her employer’s brand. More interested in being on her mobile phone when she left the desk unattended (I had to wait for her on my last attempt to get in my room). Not sure how she thinks the ibis pay her wages each month. Finally, the room was not very clean and worse, for me, it was cold all night with a noisy air con for heating.
Stayed 1 night in Mar 2024
Response from Emma/shift leader on 3 Mar 2024
Good morningThanks for the feedback and we will act on this accordingly

10/10 Excellent

Millon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Emma/shift leader on 6 Mar 2024
Thank you very much for your nice review and for your recommendation. It is always a pleasure to receive positive feedback. I will share your feedback with the rest of our team. They will really appreciate it.We hope you had a wonderful city trip and will visit us again. We are looking forward to your next stay with us!

10/10 Excellent

Asam

Staff friendly Fridge accecple 24 pay at counter bed clean shower good 10 min walking distance from New Street
Stayed 1 night in Feb 2024
Response from Emma/shift leader on 2 Mar 2024
Thank you so much for the feedback

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and a good walkable location for Birmingham. Friendly reception staff and nice quiet and clean rooms. Simple and small but clean and comfortable with nice hot shower.
Stayed 2 nights in Feb 2024
Response from Emma/shift leader on 2 Mar 2024
Thank you for the feedback