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Reviews of Britannia Hotel Coventry

3 out of 5
Britannia Hotel Coventry
Fairfax Street, Coventry, England

Reviews

5.8
Rating 10 - Excellent. 151 out of 1003 reviews" "
Rating 8 - Good. 220 out of 1003 reviews" "
Rating 6 - Okay. 211 out of 1003 reviews" "
Rating 4 - Poor. 173 out of 1003 reviews" "
Rating 2 - Terrible. 248 out of 1003 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Frances

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The outside looked scruffy and tired abd the lobby area rather dark and dated. Once in the corridor leading to our room on the third floor it was tidy bright and newly decorated. The twin bed room was large clean and comfortable. A good night's sleep.
Stayed 1 night in May 2024

10/10 Excellent

Hemendra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the fact that the hotel was situated in the city centre and also the room rates were friendly
Stayed 4 nights in Apr 2024

6/10 Okay

David

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Reception staff late in eveninge was not helpful, even though I had booked & PAID for the roo site site
Stayed 1 night in May 2024

8/10 Good

Liz

Liked: Cleanliness, amenities, property conditions & facilities
The cleanliness was exceptional. The decor of my room on the 5th floor was nice. Slept well. No problems. But I would have liked a warmer welcome when I checked in. Please ask staff to say 'Welcome'. They might like to ask 'Is this your first time to stay at Britannia?' 'Where have you travelled from today?' Anything like that would be nice and doesn't take long!
Stayed 1 night in May 2024

6/10 Okay

John

Liked: Staff & service
When booking my stay at Britannia, I made the decision to do so judging by the photo displayed on the Britannia website thinking it looked ok. But on my day of arrival and as my cab was approaching the hotel my heart sank when I looked up and saw just how filthy dirty the outside of the Britannia looked, I couldn't believe what I was seeing. I don't know when this hotel opened, but I would guess that the outside of the Britannia has never been cleaned since it's opening day which I would think could possibly be late 70's / early 80's, that's a long time without a scrub. Having said that, my room was a decent size, it appeared to be clean enough, but I couldn't help but feel unclean whilst staying there because of how the outside of the Britannia looked. This hotel is really old, as were the fixtures and fittings in my room. No mixture taps in the bathroom because they wouldn't have been invented when this hotel opened, but it left using the hot water tap impossible because it was so boiling hot, and you would have to turn the cold tap so many times before the water would start to run. I honestly considered moving to another hotel, but the only reason I stayed was because the staff were nice and very friendly, plus I got so caught up in the history of Coventry and it's ancient buildings that it took my mind off the Britannia. I really did enjoy Coventry itself, but if I were ever to return I would not be staying at the Britannia. This place need a huge injection of money.
Stayed 10 nights in May 2024

2/10 Terrible

Mike

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In all my years of working away this has to be the worst place I’ve stayed in. Staff were poor, policies are shocking, unhelpful, inconvenient. I could probably go on all night. I even found the general manager quite rude tbh Might be cheaper than everywhere else but there is a reason why Sorry to be so negative
Stayed 4 nights in May 2024

2/10 Terrible

Sukhdev

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The service at this hotel was the worst i have ever experienced in my life of travels, we couldn't even stay the night, radiator was not working the shower water was not working and everytime i left my room staff had to rest my key. When informed manager she said we were being fussy and asked for a lot, i didnt stay the night and they refused to refund my monies or the payment for the breakfast that wasn't eaten. Worst hotel ever avoid.
Stayed 1 night in Apr 2024

4/10 Poor

Tapan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Had booked a room for my grandson through Expedia who is UK citizen and was visiting Coventry. University . I paid with my credit card and Booking was confirmed. But when he went to checkin, was asked to give a credit card to bill 1 penny for verification. He didn’t have physical card, and uses online card from phone. And was not able to cancel or change name on the booking. While finally he was allowed to checkin, was a very bad experience. Never had this problem in any other hotel in other countries or in London..
Stayed 1 night in Apr 2024

6/10 Okay

Peter

Business traveller
It was ok for a one night stay, but it’s a bit rich to expect guests to pay for Wi-Fi access when other similarly budget priced but better appointed hotels do not.
Stayed 1 night in Mar 2024

2/10 Terrible

Tiffany

Nin
Stayed 1 night in Mar 2024

10/10 Excellent

Imran, Wolverhampton

Stayed 4 nights in Mar 2024

4/10 Poor

Mr Steven

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is shabby and old , room was ok but bathroom was tired and felt grubby . They demand photo id from all visitors to book in but this isn't mentioned anywhere when you book . There is no onsite parking ( again not mentioned at booking ) and the suggested car park is a grim .
Stayed 1 night in Mar 2024

4/10 Poor

Aliesha

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in staff was rude, felt unwelcome. Could sleep due to loud banging outside and the room itself was not very clean. Towels etc had marks on them & grime in the shower.
Stayed 1 night in Mar 2024

8/10 Good

OLUSAKIN

Stayed 1 night in Mar 2024

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room facilities excellent, recently decorated.
Stayed 1 night in Feb 2024

10/10 Excellent

Imran, Wolverhampton

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room
Stayed 2 nights in Feb 2024

6/10 Okay

Danny

Travelled with partner
Liked: Staff & service
Where as the staff cannot be faulted at this establishment, there were elements that were rather concerning, there was constant noise from the street, the bed was extremely hard and at 4am there was someone walking up and down the hallways nocking on doors pretending to be paramedics, this was quite concerning as when I asked at reception upon checking out they had no recollection of any paramedics being in the building at that time.
Stayed 1 night in Feb 2024

6/10 Okay

Robert

Travelled with group
Liked: Cleanliness, staff & service
Good enough
A one night stay to support Maidstone United. Perfectly adequate town centre hotel. Room clean but a bit tired. Bed ok but on the firm and thin side
Stayed 1 night in Feb 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in was good, room very clean and comfortable there was tea and coffee with milk, sugar and cups clean quiet kettle, but you had to keep asking every day for milk for the next day. WiFi too expensive and had to keep having your key card renewed to enter your room. Hotel was warm and quiet.
Stayed 5 nights in Feb 2024

10/10 Excellent

S j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outing
Great stay will go back
Stayed 2 nights in Feb 2024

4/10 Poor

Linda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap deal for a cheap room!
The walls had remnants of some sticky sauce (I’m trying to be positive that the second episode of Chainsaw massacre was not filmed in that room) and only one set of towels for two people was a poor performance. The word toiletries only expands to a hand soap and a toilet roll.
Stayed 2 nights in Feb 2024

8/10 Good

Betsy

Stayed 1 night in Feb 2024

6/10 Okay

Gladys

Disliked: Cleanliness
Rooms dirty not cleaned properley beds uncomfortable.
Stayed 3 nights in Feb 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay
This hotel is always a good value for money with nice room normally with a bath and shower. Just across the road from the transport museam
Stayed 1 night in Feb 2024

4/10 Poor

Kulwinder kaur

Stayed 2 nights in Feb 2024

2/10 Terrible

Christiana

Stayed 1 night in Feb 2024

8/10 Good

Rehan

Business traveller
Liked: Cleanliness, property conditions & facilities
It was value for the money, nice location
Stayed 2 nights in Feb 2024

2/10 Terrible

Dave

Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Stayed 1 night in Feb 2024

4/10 Poor

Brian

Stayed 2 nights in Jan 2024

8/10 Good

Beverly

Liked: Cleanliness, staff & service
Good location and staff is friendly
Stayed 1 night in Jan 2024

2/10 Terrible

Songul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi is not free eve though the property description says it is free
Stayed 1 night in Jan 2024

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay
The Hotel.is a nice place to stay opposite the main bus station and close to city centre.Right near some good restraunts and a good Witherspoon's pub. After 6pm you have to press a button to enter the hotel with security on so quite safe
Stayed 2 nights in Jan 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Claudette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first thing is the location is good. Staff pleasant and helpful. You had a choice of breakfast, and what was very helpful was I need to check out at 10am but I had engagements for the rest of the day before going home and was able to leave my luggage in a safe place at the hotel and collect it when I was ready, no extra charge.
Stayed 2 nights in Jan 2024

6/10 Okay

Hanatu

Stayed 2 nights in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good city centre located Hotel
I have stayed here a few times it's a nice hotel .A bit old looking but very comfortable and Value for money .I have extended my stay day by day .As I came for2 days after my mother died but sort things out is taking a while .But staff are very helpful and make it easy.makes the stay relaxing .In city centre so near shopping and places to eat,with the motor museum and Main bus station opposite
Stayed 1 night in Dec 2023

2/10 Terrible

Deborah

Disliked: Cleanliness, property conditions & facilities, room comfort
Rude manager Terrible
Stayed 1 night in Dec 2023

2/10 Terrible

Austin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in Coventry avoid
Didn’t get to to stay because they refused my partner because she didn’t have any I’d. I booked the Room Had my passport, so couldn’t cancel because it was non refundable. Worst hotel experience I’ve ever had shocking customer service
Stayed 1 night in Dec 2023

10/10 Excellent

mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing hotel
Stayed 1 night in Nov 2023

6/10 Okay

Jashanpreet

Disliked: Property conditions & facilities
Average
Stayed 1 night in Nov 2023

8/10 Good

Paul

Stayed 1 night in Oct 2023

4/10 Poor

Jennifer

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
While the price was reasonable, other factors were below average for such a reputable organization. I understand the efforts put into managing businesses like these but thus one did not meet any expectations. Three most significant things that weren’t good about our stay: WiFi is not available unless it’s paid for separately and even then it’ll be for one device only. We weren’t told about this until the morning after we checked in. The shower head in our room had no control, only the tub tap worked and even then there was nothing to collect the water with for a decent wash. One of the female staff at the reception desk had a constant frown all night, did not check us in when the other staff was busy and would not open the door when I was locked out due to a fault that developed in the front door. I waited until another resident who was stepping out opened the door from inside. I’m not sure why she was unhappy but I did not expect that to be transferred to customers. Overall underwhelming experience, I just remember we could not wait to leave.
Stayed 2 nights in Nov 2023

10/10 Excellent

Fatimatou

Stayed 3 nights in Nov 2023

2/10 Terrible

Paul

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Manil

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Melvin chiat hwa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than near Coventry Uni, the rest is bad. Poor staff service. Dirty bed. Smoking smell.
Stayed 2 nights in Nov 2023

6/10 Okay

Steffeny

Stayed 1 night in Nov 2023

2/10 Terrible

barry

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Needs to be completely refurbished
Stayed 1 night in Nov 2023

10/10 Excellent

ibrahim

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, clean, easy access to shopping area. Would stay again.
Stayed 1 night in Nov 2023