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"After check in, we went to our room (140) which had a double bed in one room and 2 sofa beds in the adjoining room, lots of space for everyone! One of the sofa beds wasn’t made up so I asked reception for help. They quickly came along with bedding and we went for a swim before dinner. Dinner was served in the bar as there were too few guests to use the restaurant. The food was standard hotel price and quality, it filled a hole but wouldn’t be a reason to return. We returned to our room and despite being a bit too hot, we all slept well. We woke in the morning and fitted in another swim before breakfast. Someone had registered for breakfast under our room number - a non resident and his kids freeloading. My daughter began itching her arm but I thought nothing of it. Over the course of the next couple of hours she was itchy all over and when I looked she had red itchy spots all over both arms, her shoulders and back. I emailed the hotel to let them know so they could check the room/sofa bed and bedding but they haven’t replied. We were due to return on our way back home but have managed to cancel this. We are now out of pocket for antihistamine, creams and washing our clothing at 60 degrees but we learnt an important lesson. I have stayed in many hotels and never thought to check for such things. I don’t think I’ll ever sleep anywhere again without a mattress inspection. "

"Wonder style and decor. Lovely bar and service. Breakfast order was hard to get right so we went elsewhere for that. Everything else first class."

"Lovely hotel well placed for the city centre. Very walkable and parking close by. Lovely staff and great pool and spa "

"Our room was beautifully clean, and freshly renovated. Great swimming pool and spa facilities as well"

"Staff, room, bed, shower all really good. Breakfast v average but included within standard cost. Good value and great location. "

"Comfortable room, great facilities, lighting not great "

"Basic and easy for last minute stay as our train back to London was too late. Very basic but clean. Warning that windows don’t open. We paid “extra for window” that doesn’t even open. "

"Good clean hotel close to M5."

"Beautiful house with an amazing team and service "