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"Yes clean and staff very helpful "

"Best hotel experience, hands down! The staff went above and beyond to make sure we were happy. When we go back to New York, we will only be staying here. Not even going to look anywhere else, that's how amazing the Lotte is. "

"Courteous staff, great location to see Times Square and Broadway"

"Clean rooms, great staff, perfect location. Would appreciate bottles of water in room."

"It was fine "

"Clean room, friendly staff"

"yes"

"Our room was great!!! The bathroom was huge!!! Bed was very comfortable. TV had great channel choices. We also utilized the bar upstairs, and the bartender and drinks were great. The location was also fantastic, literally steps from Times Square. Parking was easy, across the street from the hotel. We parked and didn’t need to move it until end of stay. Very convenient. I would highly recommend this hotel to anyone staying in NYC. "

"The room was spotless and the staff was very nice, kind and helpful. The only thing that I would have loved is a microwave in our room to heat up our leftovers, but I was told that there are not microwaves in the rooms anymore."