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"Charming hotel, great location, close to Grand Central. Room was clean, but not spotless as one might expect in a very old building with likely original windows and doors. Did not bother us in the slightest as the details were beautiful, and staff were thoughtful and courteous"

"Very convenient to Grand Central Station with its transit and dining options. Comfortable bed and room. Only shortcoming was lack of refrigerator in room. "

"Our stay was great, room was clean. Property well maintained and staff was wonderful. "

"Best hotel experience, hands down! The staff went above and beyond to make sure we were happy. When we go back to New York, we will only be staying here. Not even going to look anywhere else, that's how amazing the Lotte is. "

"Excellent service loved the breakfast healthy and good options. Overall nice and clean boutique hotel. Highly recommend. "

"Great location for visiting during Christmas! Friendly staff and good size room for NY. "

"The location was perfect, only two blocks from Grand Central Station. A short walk to anywhere of interest to us. The staff was professional, kind, and courteous. It was a great value, I felt like we should’ve paid more for what we got, but was glad we didn’t have to. I highly recommend this hotel, and will stay here again on my next trip to New York."

"Everything worked out well. Got upgraded to a bigger room which was really nice Location is a 10"

"Helpful staff, unique rooms, great location."