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"Good points: Staff were friendly, accommodation was clean and tidy and food provision and bar was satisfactory. Poor points: The room was pretty sparse and lacking any warmth or character as were the rest of the facilities. We didn’t try the Spa or Golf, so can’t comment on this. gym, sauna, hot tub type facilities (which I would be happy to pay for) are pretty standard in most ‘Spa’ hotels so I felt a bit cheated. Maybe should have looked deeper into the hotel facilities before reservation, but this was a quick decision. Anyway, overall rating is ok. "

"No decafe tea bags and i only drink decafe tea and not coffee"

"We had an executive room which was very spacious, the bed was very comfortable and the beverages and bathroom products of good standard. As the windows are single glazed there was some noise from traffic and local venues but the authorities obviously enforce noise restriction rules so this was not an issue during sleeping hours. Parking is secure with plenty of spaces available when we were there over easter. The 2 EV charging points are a useful feature. Breakfast is a continental buffet with a good range for a hotel of this size and a la carte hot options which were of a good standard. The staff were clearly well trained, pleasant and helpful. One day we reported that the room maid hadn't replenished the coffee pods and milk in the room and the young chap from reception brought supplies up to the room immediately. "

"Motel is beautifully designed and diner offers great food options. Staff were very friendly and helpful. The only criticism that we have, is the room was not cleaned to a high standard after initial arrival ( on arrival the room was spotless ). The days following there were multiple signs that the room had not been cleaned properly. However, I would stay again. "

"Great family room "

"We stayed as a small family during the Easter holidays, mainly to use the pool and spa facilities, with the hotel’s proximity to Gloucester Docks (around 2.5 km) also a key reason for booking. Overall, the experience was mixed. On arrival, our room had issues—most notably the shower. The bath–shower mixer tap diverter didn’t work, and water pressure was extremely poor, to the point even a bath was just a trickle. At £120 midweek (without breakfast), this didn’t feel good overall value. That said, the sole reception staff member was excellent. After a couple of prompts, and while clearly managing the desk alone, he moved us to a suite around 9pm, resolving the issue before bedtime. He also explained the water system is quite old, which may account for the pressure. The pool and spa were clean and functional—the sauna and steam room were up to temperature, and the gym well equipped—but overall felt dated and didn’t match expectations set by the price and photos. We didn’t use the restaurant/bar on the evening or for breakfast- there were no evident menus beyond an A4 printout, and pricing felt high; it was empty whenever we walked past. More generally, the hotel doesn’t match the polished Expedia photos. It looked dated, and even after the room change, the amenities and bedding were below expectations, particularly compared to Premier Inn. In summary, excellent staff, but the property and value for money unfortunately fell short"

"Friendly staff, welcomed me on arrival. I was early so waited in the lounge for check in, and as soon as my room was ready the staff member came to find me to tell me i could check in. Swimming pool area was clean and a decent size. Room clean and comfortable "

"Friendly check in"

"Staff were all very friendly and attentive. Room was lovely and very good value for money. Hotel pool area needs an update but good for the kids. Bathroom in room needs a really good clean - grime around bath/shower. Shower had barely any power. The complimentary toiletries were not replinished when we arrived, which is very disappointing and a lack of attention to detail. "