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The A/C system stopped cooling the room, however, a call to the front desk and the engineer was there within 10 minutes. He fixed it and was out of there within 20 minutes. The only other thing was that the shower drain was very slow so there would be 2 inches of water while in shower. Not that big ...
The elevators are very slow and a little frustrating. An elevator broke on late Friday or early Sat. and was not fixed by Monday. I am certain that maintenance could have been called to service the elevator and I made that request. It made the elevator process even more time consuming each time we ...
I was very impressed with my room. The size was huge considering some of the other hotels I have stayed at in the city. The suite offered kitchen amenities that are hard to find and I enjoyed staying here. The only part of the stay that I did not enjoy were a few of the staff members. From the moment ...
Comfortable and I loved the location. Everything was walking distance and hotel was willing to call you a car service if you needed one.
Nice room but carpet need to change Or shampoo it smells bad and there was water leaking in the bathroom !!!
Spent an overnight here for a girls trip to NYC. Loved the hotel. Clean, comfortable beds, and has just been renovated. The staff was very friendly and helpful. The concierge answered all of our questions and wrote detailed directions for all of our destinations. It's a 20 minute walk from Penn Station, ...
Pleasant stay. Central location of everything which was convenient
We stayed at Element for 6 nights. From our arrival of a warm welcome, to the amazing standard of our room, facilities and just general hospitality of the staff - everything was amazing. The staff were so friendly and helpful. We will definitely be staying here when we return (hopefully sooner rather ...
Rooms were always clean. Spacious enough for an NYC hotel. It's accessible to most of the tourist spots we wanted to visit. Staff were very helpful.
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