Location of hotel is great. Bus stop right outside gate. Gym and spa facilities are fantastic. We arrived a week before Hurricane Odile. That week was really nice. During the hurricane, our room flooded (5th floor) but they moved us the next morning after the hurricane to a dry room on the ground floor. The staff was fantastic - working to clean up grounds and pool after the hurricane. The hotel provided food and got us back to airport on Thursday Sept 18 so we could get home.
I loved villa del palmar!! Me and my bf had an amazing time and will definitely rebook again! Highly recommend.The food was great and the orange juice I was in love with lol.The staff was so helpful and kind.Cant wait to go back!
"Great location!! We loved the resort and staff!!!"
We had a great time for the first 2 1/2 days!!! Then hurricane Odile hit!!! It was horrible but let me say the staff and big THANK YOU TO WENDY our connoisseur, and all the staff every one of them!!! They did the very best that they could do in a horrible time!!! We did not get to finish our vacation, but when we did get home I called expedia and was give a refund on part of the money we spent on the two rooms!!! That was a very nice surprise. We are going to go back in two years and I will book with expedia and I will stay at the Marina Fiesta Resort!!!! I am telling every one I know if they go they need to stay there and book thought expedia!!! It was nice to check in and have a bucket of Corana and water with the limes and nuts!!!! It was a very nice way to start this vacation!!! It is just so sad how it ended but you cant control mother nature!!! Again the staff is just amazing there and the lady that I spoke with from expedia when I returned and received my refund was just amazing!!!! I cant wait to go back and see the beautiful place back to where it was!!!! Thank you for doing the best you could do and I hope the best for you all there!!!
Kim from Salem Oregon
Renovated in January of 2012, this resort in the center of town overlooks Cabo San Lucas Marina, departure point for …More
The staff will make your stay the most pleasurable experience you have ever had. Our 1 bedroom suite was beautiful. The pool and landscape were immaculate. The poolside service with drinks and food made it a super vacation. Only a 15 minute walk to town.
Good location. Friendly staff except the resturant by the beach. They took 60 minutes to get our food and 30 min to get our check.
The older men at the bar by the small pool is the best!! Very funny guy! Very good service!!
The management and staff of this hotel provided remarkable service and exhibited incredible resilience and stellar attitudes in the wake of Hurricane Odile, which hit the area half-way through our vacation. Despite the devastation in Cabo San Lucas, our experience at this particular Villa group resort (Villa del Arco) exceeded reports we heard from all other "stranded" travellers we spoke with who stayed at other area resorts.
I was at this hotel when the hurricane hit dead on 9/14/2014! As horrific as that was, I was well taken care of by everyone on the hotel. No one was negative. They always were upbeat & positive. And even with limited resources, they always offered to do more. My birthday was 3 days after the hurricane and even though there was absolutely no where to go, the staff surprised me with a twinkie with a fireworks candle on it and two suckers!! And a beautiful serenade of 'Happy Birthday' in Spanish!! They were the Silver Lining through a traumatic situation.
My husband and I have stayed at RIU palace in Playa del Carmen several times; always with great service. We went to Cabo for a 3 day weekend but ended up staying an extra 4 days due to being stranded by Hurricane Odile. Prior to the hurricane service was great as usual. Hotel is always clean, staff is friendly and polite and food is always good. We checked out and went to the airport but all flights were cancelled. Thanks to Melissa from Gray Line transportation, we were able to get back to the RIU safely before the hurricane came in. After the hurricane we were without water and power for the remainder of the stay. The hotel still provided us with food, yes we had to wait in line for it but it was a natural disaster and a state of emergency. If they didn't provide for us the alternative would have been to head out to the looting and fend for ourselves, so a wait was OK with us. They also provided us with water and kept us safe until they hired chartered buses to get us to the airport. The staff stayed at the resort thru the storm and made sure we were provided for. After the storm, even though the staff lost a lot personally, they returned to work and always remained friendly and pleasant. We just want to say THANK YOU RIU!
*For these trips, trip savings is at least equal to the cost of the flight or hotel if booked separately. Note: For trips including flights, you will be charged by the airline for the flight, but your savings on the trip will equal the cost of the flight.