Cook Islands Waterpark Holidays

Excellent customer service

Fantastic location , great beach and wonderful amenities / staff.

I booked the courtyard villa with private pool, because it was something I wanted. The pool was excellent, and the room immaculate. However, I requested twin beds, hoping that it would be a double bed each, but they were single beds. I requested for double or queen size, but was told that it was all they had and that the settee in the room could be converted into a bed. The villa was great, spacious and clean. However, the lounges were not wiped down and were old. We did not use them. The cleaners did not leave us clean towels and did not really clean the room. We had to ask for new towels, and sometimes that was all that we required. They did make our beds but I note they did not change our sheets during our 6 days of stay. One of the staff was quite rude and I reported this to the reception staff. When you spend so much for a villa such as the one I stayed at, staff should be courteous and mind who they are talking to. It was obvious that this staff was not courteous at all. I simply asked if they were responsible for cleaning the courtyard, which they turned around and said "Do you want to clean it" - that was the first time I had ever encountered rudeness from resort staff, ever After that incident, I was not impressed and to be honest, I would not recommend to any of my friends or family in the near future. While the receptionist Frances was lovely and very hospitable, I feel that the service staff was a big let down. Room service was good though.

The staff were all absolutely fabulous, there was nothing they wouldn't do for us. The room we had was the premium beach front bungalow, plenty of room for 3 people. The reastraunt had plenty of choice's on the menu for food and drinks. The one thing that made it pleasant was that the staff new your names which makes it more personal. The only down side was the prices of the wine which I found to be quite expensive. Overall a fantastic resort to stay and relax at.

The room was great, with free WiFi and very comfortable beds. Everything was perfect, except for the noise from other guests next door. They were loud until 2 AM for three nights in a row, and complaining didn’t help. This was really disappointing.

Great location & apartments well appointed. Staff excellent. breakfast

The setup of the villas is awesome very calming and relaxing Extremely lovely staff

I wanted to share about my recent stay at Kia Orana Villas. The experience was exceptional, all thanks to Sane Cowan, the Manager. Sane was incredibly professional, accommodating, and always available 24/7 to assist with any requests or questions. For anyone planning a holiday in Rarotonga, I highly recommend Kia Orana Villas. The location is very convenient, being close to town. The villas are well-equipped with everything you might need, including cooking facilities, a BBQ, and a washer/dryer. This not only ensures a comfortable stay but also helps manage expenses during your trip. A big thank you to Sane and the team for making my stay so enjoyable. Meitaki Maata!

Excellent customer service

One of the best accoms I’ve ever stayed in absolutely loved our stay friendly staff s well. Booked to go back to raro in July and guttered this place is already booked out. Would definitely recommend to families and anyone wanting a luxurious stay thank you

Muri is a lovely location but if you hire a car or a scooter every place is just as convenient as another. It all depends on what kind of service you want.

I booked the courtyard villa with private pool, because it was something I wanted. The pool was excellent, and the room immaculate. However, I requested twin beds, hoping that it would be a double bed each, but they were single beds. I requested for double or queen size, but was told that it was all they had and that the settee in the room could be converted into a bed. The villa was great, spacious and clean. However, the lounges were not wiped down and were old. We did not use them. The cleaners did not leave us clean towels and did not really clean the room. We had to ask for new towels, and sometimes that was all that we required. They did make our beds but I note they did not change our sheets during our 6 days of stay. One of the staff was quite rude and I reported this to the reception staff. When you spend so much for a villa such as the one I stayed at, staff should be courteous and mind who they are talking to. It was obvious that this staff was not courteous at all. I simply asked if they were responsible for cleaning the courtyard, which they turned around and said "Do you want to clean it" - that was the first time I had ever encountered rudeness from resort staff, ever After that incident, I was not impressed and to be honest, I would not recommend to any of my friends or family in the near future. While the receptionist Frances was lovely and very hospitable, I feel that the service staff was a big let down. Room service was good though.

Location was perfect but drunk older women yelling all night until 3 am was a bit much. Advice was to lock all doors and windows because of petty thieves but at least 3 windows didn't close let alone lock. Very clean, comfortable beds but owners need to spend some money on basic handyman updates. Oh and fix the pool deck and add a paddle so the kayaks can be used to full advantage,