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"My husband and I stayed for one night and it was ideal. Centrally located, clean and great value. Plus the BEST shower we’ve ever had."

"When I came into the hotel and was given my room key, the first thing I noticed was the smell of dampness in the room. The carpet had burned marks all over it and stains and in places was missing carpet and built bar floor. The wallpaper was torn off the walls. The room was filthy dirty had not been cleaned and full of dust and dirt smoked disgusting so did the toilet and shower. There was sick and vomit on the side of the wall dried in there are multiple stains on the roof on the walls of the hotel room and over the bed. The mattress was completely filthy. Looked about 20 years old. I would not let a dog sleep in the room or even a cat the heating was switched off and did not work because of the pipework had been leaking. They were visible. Water stains all over the floor. All of the paint was peeling off the walls and ceilings and there was black mould on the windows of the hotel room. I went straight back to the hotel front desk and said the room is nothing like the ones in your photographs and I was told the hotel had not been redone for a long time and they know there is issues with the hotel and they’re trying to upgrade some of the rims when they can afford to do it however this is just the way their rooms are right now I asked and demanded to be moved to a different room. I was then shown another room which was even worse there is no elevator in the hotel room a lot of stairs and the hotel room smells of cigarettes and dogs and there was rubbish all through the hallwa"

"Great food "

"Excellent dining arra and good food. Staff friendly and helpful."

"Breakfast was everything you'd want and more. A great start to an active day with the kids at Wookey hole attraction or walking the country side."

"First impression was worn out star carpet but then walked on excellent carpet in corridors. Bedroom spacious and well equipped but chair with plain wooden seat not very comfotable. Bathroom very good but the 'stylish' basin taps handles are nearly round, making them difficult for older/weaker hands. No lift."

"Clean room staff very friendly and a lovely breakfast"

"disabled parking 2 very small spaces in an enclosed courtyard quite tight .hot tub was out of order. lots of steps as well as the mentioned creaky wooden stairs. check-in is right opposite the swimming pool entrance in the same aera as club entrance so wet & slippy floor and crowded blocking access. room was drab and dated empty for the size .noise level of neighbours and any movement in hallway echoed. bed was very uncomfortable lumpy. shower didn't drain and overflowed. wooden toilet seat that pushed flush button when seated."

"Bed had been changed & that was it! Waste basket full, no replacement of tea, coffee, etc. Previous guests towels, bathroom not cleaned. Shower not working along with the 'sink light', fan & main light intermitant "