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"The property is in the middle of town so very convenient for a look around the following day. There was plenty of room for the 3 of us in the room (69 year olds). The beds were comfy and clean as was the bathroom. The decor was a little sad in the rooms but the comfort and price more than met expectations. My biggest concern was that we were put in the 2nd floor, with no lift and I have big mobility problems and struggled to get up and down the stairs. When asked if there was a similar room on the bottom floor I was told it was for two adults and a child only. I feel this is discriminating against disabled people (pensioners) who may not want a single room. And the risks of vacating the hotel in case of a fire would be a huge problem. To finish on a high note, the breakfast was very good, and we went back for a drink at lunch time and the food looked amazing but we were too full to eat after the size of the breakfast. "

"Nice to have a late check in option. The 10pm cut off came in really handy for me. Lovely cooked and cold breakfast options. Room was great, bottle of water were a lovely touch. I wasn’t expecting housekeeping on day one of a two day stay, I didn’t need anything but nice to have the option. Lovely place and people thank you "

"Had a great stay and the staff were great."

"We were very happy with our stay, chose this hotel because of it's location, easy walk into Shaftesbury and gold hill, and next day to stourhead national trust. The room was very clean and everything worked ok but the room decor reflected the 3 star rating, but the bar and dinning areas were more like 4/5 star and also the food and service one of the best Sunday carveries ever, would return just for that, and then to top that the full English breakfast wow, that was definitely 5 star, the staff were very friendly and helpful, the hotel has a large car park area which is shared by day visitors for restaurant and swimming pool which is free to guests, although the building looks a little tired we would use again because of the price, The only suggestion I would make is to separate the guests parking area from visitors . "

"Very helpful and friendly receptionist!!"

"Really comfortable boutique hotel with good food."

"Easy to find, good car park. Staff were so friendly. Property clean and warm. Breakfast was delicious. Definitely a must stay for the beautiful Frome . We all really enjoyed our stay - thank you . "

"Unfortunately the family room was right above the main bar so very noisy until after 11am"

"Lovely room. Great evening meal & breakfast Easy free parking...We enjoyed our stay. Hotel is in a great central position to the town.... Many thanks again..."