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"Staff were polite and helpful. Dinner and breakfast good. The room was a good size, however in need of decorative maintenance. There were cleanliness issues, dirty bathroom door with spashes and a hole. Bathroom sink plug and overflow dirty. Varous bits under bed."

"The accommodation was appalling. First impressions were of an unkempt place. The stair carpet was extremely dirty. The room itself was large with minimal furniture. The curtains wouldn't draw together. The radiator wasnt working. There was no hot water in the shower and when we told the manager who wasnt on site, he said it should have been fixed. The breakfast was aweful, I asked for scrambled egg and when it came it was fried eggs chopped up. I asked to speak to the manager and the young man, who was one of 2 members of staff in the hotel, said he wouldnt be in till later that day. We cancelled our 2nd night stay."

"A property of former grandeur that is now a little rough around the edges! Our room was spacious with an excellent view of the garden but seemed to be at the furthest and highest extremity of the building. The bathroom facilities were excellent and the shower was great. The leisure centre was a bonus along with the provision of bathrobes. The staff were polite and helpful but seemed a bit stretched. We enjoyed a stroll round the grounds."

"A really great family hotel right next to the Wookey Hole attraction. Rooms were spacious and very clean and the bed was very comfortable indeed. Great value for money and would definitely stay again."

"This is a lovely hotel. We didn't know what to expect and upon arrival, were delighted by the decor, cleanliness, and the professionalism of the manager who greeted us. Check-in was quick and easy. The room was spacious and comfortable, with all of the basic amenities that we would expect. Breakfast was next level. A full English breakfast, including a full gluten-free and veggie option with doorstop toast. We will definitely return to this hotel in the future, and can't recommend it enough if you are looking for a clean, easy, nicely decorated, quiet, close-to-town location. "

"The outside of the building looked run down but the inside was lovely! "

"Our family room was perfect for us - my daughter loved the bunk beds and having the outdoor area was lovely and so handy for our dog. The breakfast was lovely, the staff were very friendly and we could even charge our electric car. The location was perfect too. There was nothing I would change about our stay! "

"Good location and clean "

"The family room was set up in a way where the air conditioning unit was blowing directly onto one of the beds, this made it inpossible to sleep without having a freezing cold breeze. When telling the hotel staff the next morning, the boomer woman at reception didn't seem to care, offered no apology and said "there's nothing we can do about that"."