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Reviews of Quest Wellington

Quest Wellington
Quest Wellington 33 Hunter St, Wellington

Reviews

8.4

Very good

Rating 10 - Excellent. 512 out of 1223 reviews" "
Rating 8 - Good. 496 out of 1223 reviews" "
Rating 6 - Okay. 145 out of 1223 reviews" "
Rating 4 - Poor. 52 out of 1223 reviews" "
Rating 2 - Terrible. 18 out of 1223 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Toni

Stayed 4 nights in Mar 2024
Response from The Quest Wellington Team on 28 Mar 2024
Dear Toni,Thank you for choosing to stay at Quest Wellington.We appreciate your positive feedback and hope to have you with us again in the near future.

8/10 Good

Shane

Liked: Cleanliness, property conditions & facilities
Easy to get to. Nice central location.
Stayed 1 night in Mar 2024
Response from The Quest Wellington Team on 28 Mar 2024
Dear Shane,Thank you for choosing to stay at Quest Wellington.We appreciate your positive feedback on our location and hope to have you with us again in the near future.

6/10 Okay

DWAYNE

Business traveller
Disliked: Cleanliness, property conditions & facilities
The location of the property is great. I was a little disappointed in how "dated" the place is though. e.g. the charger beside the bed is for an iPod (not iPhone) which hasn't been produced in 15 years. Not sure if I"ll be able to attache pictures. The place could have done with a cleaning. The fan in the bathroom was almost completly clogged with dust and lint, and room service often hadn't come by the time I got back from the office around 4:30pm. Fine for a place to sleep, but wouldn't want to spend much time there
Stayed 5 nights in Feb 2024
Response from Quest Wellington Team on 6 Mar 2024
Dear Dwayne,Thank you for sharing your thoughts on your recent stay. We apologise for any inconvenience you experienced during your stay. We're addressing the dated amenities and cleanliness issues promptly. Your insights are invaluable, and we look forward to the opportunity to provide you with an improved experience on your next visit.

8/10 Good

Sarah

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Location, was quiet and friendly staff
Stayed 3 nights in Feb 2024
Response from Quest Wellington Team on 7 Mar 2024
Dear Sarah,Thank you for your review,We appreciate your positive feedback and hope to have you with us again in the near future.

10/10 Excellent

Dave

Stayed 1 night in Feb 2024
Response from Quest Wellington Team on 22 Mar 2024
Dear Dave,Thank you for taking the time to rate us positively. We are pleased you enjoyed your stay and we hope we have an opportunity to welcome you back on your next visit to the capital.

10/10 Excellent

Fernanda da Silva

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This is a great location if you have meetings in town. The staff are extremely helpful and I love the architectural style of the building. This is one of my favourite spots in Wellington.
Stayed 1 night in Feb 2024
Response from Quest Wellington Team on 28 Feb 2024
Dear Fernanda,Thank you for your kind words! We're thrilled you find our location convenient and love the architectural style. Our team is always here to help. We hope we have an opportunity to welcome you back on your next visit to the capital.

8/10 Good

Max

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Quest Wellington Team on 23 Feb 2024
Dear Max,Thank you for taking the time to rate Quest Wellington. We hope we can welcome you back again soon.

8/10 Good

Huihan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice property with good location
Stayed 3 nights in Feb 2024
Response from Quest Wellington Team on 5 Feb 2024
Dear Huihan,Thank you for taking the time to rate us positively and for your feedback. We are pleased you enjoyed your stay and we hope to welcome you back on your next visit to the capital.

6/10 Okay

Mike & Karen

Travelled with family
Liked: Amenities
The apartment was cleaned, but not deep clean. The seals at the bottom of the shower needed replacing and the vent in the bathroom needed cleaning. It didn't feel dirty, they had just missed deep cleaning certain areas. Some of the furniture was in need of refurbishment. Not a big job, but something that had not been addressed. There had obviously been a problem with the heater and there were black marks up the wall which hadn't been cleaned off properly. Otherwise, it had everything we needed, including washing machine and tumble dryer. It looked like the owners were in the process of refurbishing and were working on the infrastructure. The receptionists were polite and helpful. The apartments are right on Lambton Quay, so easy access to shopping, tourist sites and bus routes. The Quest felt secure and safe.
Stayed 2 nights in Jan 2024
Response from Quest Wellington Team on 5 Feb 2024
Dear Mike and Karen,Thank you for your review of Quest Wellington, your feedback and insights are much appreciated and help us to focus on what is important to our guests.Whilst you appreciated our convenient location and helpful staff, we are sorry for the shortfalls you experienced. We will pass this feedback on to our maintenance team who will investigate further.We hope we have an opportunity to welcome you back on your next visit to the capital.

8/10 Good

Selena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious, lovely staff, comfortable bed!
Stayed 2 nights in Feb 2024
Response from Quest Wellington team on 5 Feb 2024
Dear Selena,Thanks for your great comments, it's lovely to hear you enjoyed your time with us and our amazing team ensured a smooth stay! We hope you are able to visit again soon.

8/10 Good

Reinhart

Business traveller
Liked: Cleanliness, property conditions & facilities
lots of space
Stayed 1 night in Feb 2024
Response from The Quest Wellington Team on 3 Feb 2024
Dear Reinhart,Thank you for choosing to stay at Quest Wellington. We appreciate your positive feedback and hope to have you with us again in the near future.

10/10 Excellent

Isaac

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Large tidy room for an affordable price. Friendly staff
Stayed 1 night in Jan 2024
Response from The Quest Wellington Team on 3 Feb 2024
Dear Isaac,Thank you for choosing to stay at Quest Wellington.We appreciate your positive feedback on our service and facilities and hope to have you with us again in the near future.

6/10 Okay

Tracy

Travelled with group
Liked: Cleanliness, amenities
The rooms were nice, there was a washer and dryer which was great. Nice location, easy to walk to a lot of places inc!uding the ferry terminal. Unfortunately there is no air conditioning and the street noise is VERY loud.
Stayed 1 night in Jan 2024
Response from Quest Wellington Team on 26 Jan 2024
Dear Tracy,Thank you for taking the time to rate us and share your feedback. We are pleased you enjoyed our central location and the laundry facilities. We apologise for the shortfalls you experienced and will pass your feedback on to management.

6/10 Okay

Greg

Travelled with partner
Liked: Cleanliness, amenities
The shop across the road from our apartment had four workers replacing the store front and using a metal grinder until after 1am. We had to call noise control who only came by 2am when we were able to sleep. We had to get up at 6am to catch our train. The staff member should check for noise when they leave the hotel at 8pm each night. The workers were seen leaving the shop as we exited at the hotel at 6.45am. Please lay a complaint with Wellington council as this would be a breach of by-laws. It was the shop adjacent to RYIOS adidas shop.
Stayed 1 night in Jan 2024
Response from Quest Wellington Team on 26 Jan 2024
Dear Greg,Thank you for taking the time to rate us and share your feedback. We apologise for the shortfalls you experienced and will pass this feedback on to management.

8/10 Good

david

No air con, furniture looking tired
Stayed 1 night in Jan 2024
Response from The Quest Wellington Team on 25 Jan 2024
Dear David,Thank you for your review of Quest Wellington, your feedback and insights are much appreciated and help us to focus on what is important to our guests. We hope we have an opportunity to welcome you back on your next visit to the capital.

4/10 Poor

Haraish Kumar

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
We arrived at the property just after midnight and when we arrived, it was hard to check in as no one was answering the phone for 10 minutes. Then there was no water on arrival but we found a note that there was a leak outside on the street, which was getting repaired , which is understandable but in the morning to our surprise there was no hot water so we ended up with the cold shower. beside that all the furniture was looking very tired and well overdue for replacement. So the Quest needs a good refurbishment.
Stayed 1 night in Jan 2024
Response from Quest Wellington Team on 15 Jan 2024
Dear Haraish, Thank you for sharing your recent experience. We sincerely apologize for the inconvenience during check-in and the unexpected water supply issues, which were beyond our control. We appreciate your understanding. We value your input and hope for the opportunity to welcome you back for an improved stay in the future.

10/10 Excellent

Rosie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Quest Wellington on 15 Jan 2024
Dear Rosie,Thank you for your kind review,We appreciate your positive feedback and hope to have you with us again in the near future.

10/10 Excellent

Haraish Kumar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very conveniently located, neat and tidy and I am staying there again tomorrow night. Thanks,
Stayed 1 night in Jan 2024
Response from Quest Wellington Team on 13 Jan 2024
Dear Haraish,Thanks for your great comments, it's lovely to hear you enjoyed your time with us. We hope you are able to visit again soon

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Quest Wellington Team on 13 Jan 2024
Dear Robert.Thank you for taking the time to rate us positively. We hope we have an opportunity to welcome you back on your next visit to the capital.

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Quest Wellington Team on 13 Jan 2024
Dear James,Thank you for taking the time to rate us positively. We hope we have an opportunity to welcome you back on your next visit to the capital.

10/10 Excellent

Ise

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Quest Wellington Team on 13 Jan 2024
Dear Ise,Thank you for taking the time to rate us positively. We hope we have an opportunity to welcome you back on your next visit to the capital.

8/10 Good

Wendy

Travelled with partner
Very spacious apartment right in the centre of town, and very affordable. Appeared to be inaccessible for wheelchair.
Stayed 3 nights in Jan 2024
Response from Quest Wellington team on 13 Jan 2024
Dear Wendy,Thank you for taking the time to rate us and share your feedback. We're really pleased to see that you liked our location. We hope we have an opportunity to welcome you back on your next visit to the capital.

4/10 Poor

Sybille

Travelled with partner
Liked: Amenities
Late check in didn’t work. We were lucky that another guest arrived shortly after and he met us in.
Stayed 1 night in Dec 2023
Response from Quest Wellington Team on 17 Jan 2024
Dear Sybille,We sincerely apologize for the inconvenience you experienced with the late check-in. Your feedback is valuable, and we'll be reviewing our procedures to prevent such issues in the future. Thank you for bringing it to our attention, and we appreciate your understanding.

10/10 Excellent

Kerry

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023
Response from Quest Wellington Team on 8 Jan 2024
Dear Kerry,Thank you for choosing to stay at Quest Wellington.We appreciate your positive feedback and hope to have you with us again in the near future.

8/10 Good

Elspeth

Travelled with partner
Liked: Cleanliness, amenities
Excellent value when we booked. Dated property but clean and superb cbd location.
Stayed 1 night in Dec 2023
Response from Quest Wellington Team on 8 Jan 2024
Dear Elspeth,Thank you for taking the time to rate us positively and for your feedback. We appreciate your positive feedback and hope to have you with us again in the near future.

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Spacious and clean and central
Stayed 1 night in Dec 2023
Response from Quest Wellington Team on 21 Dec 2023
Dear Fiona,Thank you for your kind review,We appreciate your positive feedback on our cleanliness and location and hope to have you with us again in the near future.

10/10 Excellent

Nishaka

Stayed 1 night in Dec 2023
Response from Quest Wellington team on 13 Dec 2023
Dear Nishaka,Thank you for taking the time to rate us positively. We hope we have an opportunity to welcome you back on your next visit to the capital.

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Quest Wellington team on 13 Dec 2023
Dear Peter,Thank you for taking the time to rate us positively. We hope we have an opportunity to welcome you back on your next visit to the capital.

10/10 Excellent

Dara

Stayed 2 nights in Nov 2023
Response from Quest Wellington team on 13 Dec 2023
Dear Dara,Thank you for taking the time to rate us positively. We hope we have an opportunity to welcome you back on your next visit to the capital.

6/10 Okay

Amaria

Travelled with partner
Property is old and a bit run down. Noisey street. Not double glazed. Uncomfortable couch, old TV, no chrome cast option. Like that it had washer & dryer, good size closet. Bathroom cupboards swelled up grom moisture, heated towel rail not wired in. Shower really noisey and not flowing well, heavy doors slam and noisey. Extractor fan needs cleaning. Close to transport, csfes, supermarket, shops, office building
Stayed 2 nights in Nov 2023
Response from Quest Wellington team on 13 Dec 2023
Dear Amaria,Thank you for taking the time to review Quest Wellington. We are sorry to hear about these shortfalls you experienced during your stay. We will be passing this feedback along to our maintenance team so that these issues can be addressed. We appreciate your feedback

6/10 Okay

Douglas

Travelled with partner
Housekeeping below par. You would expect to have your room attended to prior to 3.30/4.30pm daily. Rationed to 4 satchels of coffee per day.
Stayed 6 nights in Nov 2023
Response from Quest Wellington team on 13 Dec 2023
Dear Douglas,Thank you for taking the time to review Quest Wellington. We are sorry to hear about these shortfalls you experienced during your stay. We will be passing this feedback along to our housekeeping team so that these issues can be addressed. We appreciate your feedback

8/10 Good

Pattie

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Centrally located Quest on Hunter. Spacious, quiet rooms. Aspects of kitchen cabinetry and bathroom tiling tired/in need of refurbishment but good to have affordable, centrally located hotel rooms available midweek. Fantastic front office staff. I would definitely stay again
Stayed 2 nights in Nov 2023
Response from Quest Wellington Team on 28 Nov 2023
Dear Pattie,Thank you for taking the time to rate us and share your feedback.It's really nice to see that we met all the needs for your stay. Great to read that you liked our central location, and that our team were helpful.We look forward to welcoming you back for your next stay.

10/10 Excellent

Stephane

Liked: Cleanliness, amenities, property conditions & facilities
Great value!
Stayed 1 night in Nov 2023
Response from Quest Wellington team on 28 Nov 2023
Dear Stephane, Thank you for your kind review,We appreciate your positive feedback and hope to have you with us again in the near future.

8/10 Good

Rudolf van

Travelled with partner
Room was ok but getting a bit tired. The chair and sofa are well past their use by date. Some wall and ceiling repairs were rather not professionally done. Otherwise things were fine.
Stayed 3 nights in Nov 2023
Response from Quest Wellington Team on 27 Nov 2023
Dear Rudolf,Thank you for your review of Quest Wellington, your feedback and insights are much appreciated and help us to focus on what is important to our guests.We are taking steps to address the points you have brought up.We hope we have an opportunity to welcome you back on your next visit to the capital.Regards

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Very well managed great service by all the staff
Stayed 1 night in Nov 2023
Response from Quest Wellington Team on 27 Nov 2023
Dear John, Thank you for your kind review. We appreciate your positive feedback on our service and hope to have you with us again in the near future.Regards

8/10 Good

James

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, great location, roomy
Stayed 1 night in Nov 2023
Response from Quest Wellington Team on 22 Nov 2023
Dear James,Thanks for your great comments, it's lovely to hear you enjoyed your time with us and our amazing team ensured a smooth stay! We hope you are able to visit again soon. Best wishes

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing space. Great staff. Clean with options for both cooking in suite and eating out. Great shower pressure.
Stayed 3 nights in Nov 2023
Response from Quest Wellington Team on 22 Nov 2023
Dear Robert,Thanks for your great comments, it's lovely to hear you enjoyed your time with us and our amazing team ensured a smooth stay! We hope you are able to visit again soon. Best wishes

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location close to Willis Lane food court. Like the hertitage feel of the room and building. Im probably not the only lazy person who would prefer the tv to be viewable from the bed...
Stayed 1 night in Nov 2023
Response from Quest Wellington Team on 17 Nov 2023
Dear Andrew,Thank you for taking the time to review Quest Wellington. We are so pleased that you enjoyed our central location and we hope to welcome you back on your next trip to the capital.

10/10 Excellent

PATRICIA

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Quest Wellington on 13 Nov 2023
Dear Patricia,Thank you for your great rating. We hope we can welcome you back on your next trip to Wellington.

8/10 Good

Helen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Quest Wellington on 13 Nov 2023
Dear Helen,Thank you for taking the time to rate Quest Wellington. We hope we can welcome you back on your next trip to Wellington.

10/10 Excellent

Natasha

Stayed 1 night in Nov 2023
Response from Quest Wellington Team on 5 Dec 2023
Dear Natasha,Thank you for your kind review.We appreciate your positive feedback and hope to have you with us again in the near future.

10/10 Excellent

Rachelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful older building. Boutique feel. Easy access. Friendly front of house staff, very welcoming. Stayed in room 6B. Warm, quiet and clean. Very spacious for a family stay or lots of room for a couple with good size lounge, dining and kitchen facilities, two bedrooms, two toilets, shower over bathtub. Comfortable bed.
Stayed 1 night in Nov 2023
Response from Quest Wellington team on 5 Nov 2023
Dear Rachelle,Thank you for your kind comments. We are so pleased you enjoyed your stay. We hope to welcome you back again soon.

10/10 Excellent

Claire

Liked: Cleanliness, amenities, property conditions & facilities
Large spacious apartment with clothes washing and drying facilities in room
Stayed 1 night in Oct 2023
Response from The Quest Wellington team on 5 Nov 2023
Dear Claire, Thank you for taking the time to review Quest Wellington. We appreciate your positive feedback on our facilities and hope to have you with us again in the near future.

8/10 Good

Lester

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Tidy well appointed. Reasonably priced. Good location.
Stayed 2 nights in Sep 2023
Response from Quest Wellington Team on 1 Nov 2023
Dear Lester,Thank you for taking the time to rate us and share your feedback. We appreciate your positive feedback on our location and facilities and hope to have you with us again in the near future.

4/10 Poor

Andreja

Liked: Cleanliness, amenities
It’s central place with great access to town. However, the room had extremely poor internet, which makes work next to impossible. Kitchen was usable and well stocked re equipment, but only instant coffee and green tea.
Stayed 2 nights in Oct 2023
Response from The Quest Wellington Team on 1 Nov 2023
Dear Andreja,Thank you for your review of Quest Wellington, your feedback and insights are much appreciated and help us to focus on what is important to our guests.Whilst you appreciated our convenient location and kitchen, we are sorry for some of the shortfalls you experienced. We are taking steps to address the points you have brought up.

10/10 Excellent

Annabel

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Amazing service. The thing that stood this hotel apart from others we stayed in was the exceptional service. The receptionist when we arrived was incredibly helpful and amazing service. The room was spotless and so quiet! We loved our stay
Stayed 2 nights in Sep 2023
Response from The Quest Wellington team on 17 Oct 2023
Dear Annabel,Thanks for your great comments, it's lovely to hear you enjoyed your time with us and that our team were helpful. We hope we have an opportunity to welcome you back on your next visit to the capital.

8/10 Good

May

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean, friendly and helpful staff. Loved the deco vibe, furnishings a little tired but adequate and comfortable . Very convenient.
Stayed 6 nights in Oct 2023
Response from Quest Wellington team on 13 Oct 2023
Dear May,Thank you for taking the time to leave a review. We are so pleased you enjoyed your stay. We hope to welcome you back again soon.

10/10 Excellent

Ricky

Liked: Cleanliness
WOW Showtime.
A good short stay in Wellington for WOW show. Room comfortable but in need of re decorating. A great location.
Stayed 3 nights in Sep 2023
Response from The Quest Wellington Team on 5 Oct 2023
Dear Ricky, Thank you for taking the time to rate us and share your feedback.It's really nice to see that we met all the needs for your stay. Great to read that you liked our central location and found the hotel comfortable.We look forward to welcoming you back for your next stay.

10/10 Excellent

Hugh

Stayed 1 night in Sep 2023
Response from The Quest Wellington Team on 3 Oct 2023
Dear Hugh,Thank you for your kind review,We appreciate your positive feedback and hope to have you with us again in the near future.

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Just needs a refurb looking a bit tired
Stayed 3 nights in Sep 2023
Response from Quest Wellington Team on 1 Oct 2023
Dear Karen,Thank you for your review.We appreciate your feedback on our facilities and hope to have you with us again in the near future.