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Reviews of Park Hotel Lambton Quay

3 out of 5
Park Hotel Lambton Quay
101 The Terrace, Wellington

Reviews

8.6

Excellent

Rating 10 - Excellent. 320 out of 741 reviews" "
Rating 8 - Good. 308 out of 741 reviews" "
Rating 6 - Okay. 81 out of 741 reviews" "
Rating 4 - Poor. 23 out of 741 reviews" "
Rating 2 - Terrible. 9 out of 741 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, amenities
Friendly staff,lifts and entry doors into Hotel,side entrance in particular need a good clean
Stayed 1 night in Jan 2021

8/10 Good

Brett

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable, Cost effective, Functional
Room was compact but productive for business,. had air con, fridge, desk, comfortable bed, plenty of power points, friendly staff and decent shower. Comfortable, clean, functional, able to relax, work and not bump your elbows. Will go back.
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay top class service and everything was clean and tidy
Stayed 1 night in Jan 2021

8/10 Good

Andrew David

Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely convenient location, great to have cutlery, plates & microwave so I could get Supermarket food, a real plus. Comfy bed, desk, lounge chair, small space but everything I needed was there.
Stayed 1 night in Dec 2020

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty big room, clean, great location, good value for money
Stayed 1 night in Dec 2020

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend
Loved my stay. Perfect situation. Close to all the attractions.
Stayed 2 nights in Nov 2020

6/10 Okay

Neil

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2020

2/10 Terrible

pardeep

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and tidy and well presented. Also, the receptionist was friendly and helpful.
Stayed 1 night in Oct 2020

8/10 Good

Lesley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Merryl

Good Location at a Reasonable Price
The room was quite small and the bathroom very small with no bench space to put any personal items, which makes it very awkward for a woman to get ready. The basin was so small I couldn’t fill my water bottle up. But in saying that it is in a handy area for me and I got it for a reasonable price. It was a standard Queen room. I stayed 3 nights. The reception staff were pleasant when I arrived. The overall condition and cleanliness was ok but the ceiling panel holding the light in the bathroom was pushed over so the the ceiling gap was exposed. (someone must have done some maintenance and forgot to put it back) Also they should move and vac under the bed occasionally. I dropped something and had to roll the bed over to retrieve it and it wasn’t pretty under there. Good if you are on business, access to Lambton Quay and the Terrace. Handy to railway station.
Stayed 3 nights in Sep 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room next to lift lobby, so can hear people in and out all the time and also construction noise from floor below started at 7.30am.
Stayed 3 nights in Sep 2020

8/10 Good

Brigid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

4/10 Poor

Verified traveller

Stayed 2 nights in Sep 2020

8/10 Good

Margaret

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel totally suited my needs for a night in town on business. reception was closed early due to covid but they left arrangements to get the key out of hours .
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2020

8/10 Good

Dianne

Business traveller
Liked: Room comfort
A nice overnighter
Receptionist was barely engaged - the lift and floor we were on had plaster and stains the couch in the lounge has filthy stains all over it but the rest of the room was exceptionally tidy bed was comfortable
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2020

8/10 Good

Nick, Oakura

Travelled with family
Liked: Cleanliness
Lovely to receive a bottle of wine as a VIP amenity. Beds were comfortable. Great location. Would have benefited from a second bathroom in a three bedroom suite.
Stayed 1 night in Jul 2020

8/10 Good

Christie

Liked: Cleanliness, property conditions & facilities, room comfort
Rcommended
The room was spacious and comfortable, clean and modern. No views at all, but just an overnight stay so no problem. The only issue was the very tight parking at the back round the corner. But central to town , enjoyed our stay thank you.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2020

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
value!
Excellent location to Lambton Quay. Spacious room with kitchenette. Inexpensive.
Stayed 1 night in Jun 2020

8/10 Good

Theressa

Business traveller
Liked: Staff & service
Great location
Great location for what I needed. Staff were exceptionally helpful. Will definitely come back.
Stayed 2 nights in Jun 2020

8/10 Good

DAVID J

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location, but little normal service
A good room though bathroom a bit small in a good central location with access to the Terrace and Lambton Quay. But facilities hadn't yet opened up with limited reception and no bar/restaurant So it was a bit ghost like
Stayed 1 night in Jun 2020

10/10 Excellent

Tash, Wellington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an awesome place with everything you could need. Staff were very friendly, highly recommend staying here.
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Stayed 1 night in Jun 2020

4/10 Poor

Vanessa, Palmerston North

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was half serviced (bed literally left half made, with top blanket left in a pile on the floor), staff were rude and unhelpful, on at least two occasions just ignoring us. We rang before we checked in with a question and were told that they would call us back. Still waiting. Bad communication and misinformation about facilities - it wasnt until we arrived we fpund out the restaurant is closed indefinitely and thus room service is unavailable, yet it is still advertised throughout the hotel and in the room.
Stayed 2 nights in May 2020

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
This is our second stay in this hotel one before the pandemic and one during. We love the retro feel of this hotel and it has always been great value of money. It is also close to shops and restaurants. The hotel was clearly following covid 19 rules and we felt safe staying here. They were clearly doing their best under tough circumstances. However it was very obvious that they were working on the bare minimum of staff. The restaurant was closed and it looked like the halls were undergoing a paint job that had been unfininshed. Everything understandably felt a little run down. I truely hope that they get back on there feet again soon as we do love this place.
Stayed 4 nights in May 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Given this was a few days after Corona restrictions have started to be lifted, they did very well.
Stayed 3 nights in May 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2020

4/10 Poor

Verified traveller

Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
small room, great location
The room was small, but well organized. We walked all over downtown Wellington, especially along the waterfront on a sunny day, so the location was great.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, spacious . Bed not very comfy. Staff great
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent location, lovely room serviced daily while we were out. Great shower. Staff around if you need them otherwise left alone. Would recommend and stay here again.
Stayed 3 nights in Mar 2020

8/10 Good

Sara

Liked: Cleanliness, property conditions & facilities, room comfort
Central-prebook parking
Good location for exploring on foot, room quite small but suited our needs. Need to prebook parking at hotel as local parking can be tricky/expensive.
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Fantastic location. Room was very small. Bathroom even more so. There is no room to put anything. It is an ex office block converted. Cleaning needs to be stepped up a bit. Staff casual but very helpful. Restaurant downstairs service is not that great and also cleanliness is lacking.
Stayed 3 nights in Mar 2020
Response from Park Hotel on 1 Apr 2020
Kia ora, Thank you for taking the time to provide us with feedback. I’m glad to hear you enjoyed the central location of Park Hotel. Your compliments to our staff have been passed on. One of our priorities this year is to update our bathroom structure and we hope this will provide a solution for the sink and shelf space. We will be able to begin this work once the COVID-19 lockdown is lifted. Sterling restaurant prides itself on quality customer service and cleanliness. I apologise that this was not the case during your stay. Your comments have been passed on to the restaurant manager to see that there are improvements in the future. Thank you for getting in touch and the entire team at Park Hotel looks forward to welcoming you back again. Devvrat Kaushal Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020

6/10 Okay

Kathy, Canada

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was ok but small. All other spaces were dingy. Restaurant was dirty - did not inspire confidence. Front desk staff was ok. Location was good for the $$.
Stayed 2 nights in Mar 2020

8/10 Good

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel has been getting expensive
The Park is excellently located but it has got very expensive. The rooms are very comfortable and everything works well. Two quite small towels - very stingy! One cockroach!!!!
Stayed 1 night in Mar 2020

8/10 Good

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most convenient location
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Ce stay
Great location. Nice enough room. The staff was lovely but not well trained in customer service.
Stayed 1 night in Mar 2020

6/10 Okay

Scwill, San Francisco, California

Travelled with partner
Disliked: Amenities
The room itself was fine although no plug near the desk rendered it useless for web browsing. The shabby “service entrance” Side door to get to reception was like entering a nice restaurant through the kitchen. No valet parking, although they did offer a discount voucher for the parking lot down the street. The place felt like an office building that had been poorly converted to a hotel. When I asked for a 2nd room key, I was denied which would later be problematic as my companion and I explored the area separately. I couldn’t access the hotel late at night without walking up a steep dark alley with a flight of stairs at the top. Sorry PHLQ, but I expect more for 4 Stars. Should be 3 stars and under $100 a night.
Stayed 2 nights in Mar 2020
Response from Park Hotel on 1 Apr 2020
Kia ora Scwill, Thank you for taking the time to provide us with feedback and for choosing Park Hotel for your stay in Wellington. Due to our central city location we have limited space for parking. However as you mentioned we do offer 20% discount for Clifton Carpark, and guests are able to organise this on arrival. I apologise for the inconvenience you experienced during your stay. Unfortunately we have a limited number of key cards we can give guests. We are only able to give out more as they become available. I apologise that this was not communicated clearly at the time. Thank you for getting in touch and the entire team at Park Hotel looks forward to welcoming you back again. Devvrat Kaushal Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Really enjoyed the whole experience. Great location, facilities, staff ... all round couldn't fault.
Stayed 1 night in Mar 2020
Response from Reception on 9 Mar 2020
Thank you for your kind feedback :) We appreciate it, and hope to see you again soon!