Ratings based on 1,380 Verified Reviews

4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13/10/2017
Relaxing and good location. All the staff were helpful and assisted me whenever needed
5 out of 5
Recommended
for Everyone
by A verified traveller from Brisbane

Great Room and professional staff

Posted 24/09/2017
The Room was as good as any Hotel we have stayed in. It was excellent.
3 out of 5
by A verified traveller from Sydney

stay at the Ibis!

Posted 24/09/2017
We stayed here for 3 nights. There were no laundry facilities, we had to do this at the Ibis. Our room also wasn't cleaned, even though we were out for the day. When I phoned reception they had no reason and offered us clean towels and a roll of toilet paper. For the cost of this hotel I expected better service and facilities.
5 out of 5
Recommended
for Everyone
by A verified traveller

Central location

Posted 23/09/2017
Easy walking distance to everything you need, great room extremely comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19/09/2017
Business trip. I have stayed here before. Arrived early and asked that they store my suitcase. The case was waiting for me in my room when I checked in later that night. Checked in after 7pm so had room service. Great meal, lovely staff member who delivered it. Room clean and tidy, had everything I needed. Bathroom was spotless and had a great mirror. Great selection of Tea and Coffee to chose from. Check out was speedy.
4 out of 5
Recommended
for Everyone
by A verified traveller

good location, friendly staff

Posted 15/09/2017
Pros: Proximity to the cable car, service and staff
Cons: access via the side ramp if you cannot use the stairs is difficult due to the steepness of the slope.
The hotel was in a good location, staff were courteous and friendly, room was comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveller from NZ

Posted 30/08/2017
Pleasant and clean but lacking luxury - shower ran cold if basin tap turned on, TV blurry (All Blacks game), and house keeping entered room without knocking.
3 out of 5
by A verified traveller

Posted 20/08/2017
The staff were great however the room was disappointing. The t.v. focus was blurry and the speakers were broken for some channels. The bed was lumpy and had springs.
Comment from Hotel Management
28/08/2017 by GM, Hotel Management
Thank you for the feedback. I am happy to advise that we are in the process of replacing our current TV system and this project is scheduled to be completed by mid September. We hope to be of service again at some stage in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller from Hamilton

Nice clean central city hotel.

Posted 21/07/2017
Our family had a wonderful stay at the hotel. Friendly staff and clean comfortable room. Central to tourist activities and great shopping location.
Comment from Hotel Management
25/07/2017 by GM, Hotel Management
Dear Teena, Thank you for the great feedback, we really appreciate your comments and hope to be of service again in the near future. Regards The Novotel Team
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 19/07/2017
Pros: It was very handy to all attractions in the City.
Location: You are in walking distance to most of the city attractions with ease.
A great hotel for the whole family, handy to center of Wellington. Clean and tidy, good facilities. Staff always helpful.
Comment from Hotel Management
25/07/2017 by GM, Hotel Management
Dear Rochelle, Thank you for taking the time to provide us with your feedback, it was great to read you enjoyed our location and the service provided by the team. We hope to see you again soon. Regards The Novotel Team