Ratings based on 1,350 Verified Reviews

4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Posted 20/08/2017
The staff were great however the room was disappointing. The t.v. focus was blurry and the speakers were broken for some channels. The bed was lumpy and had springs.
5 out of 5
Recommended
for Everyone
by A verified traveller from Hamilton

Nice clean central city hotel.

Posted 21/07/2017
Our family had a wonderful stay at the hotel. Friendly staff and clean comfortable room. Central to tourist activities and great shopping location.
Comment from Hotel Management
25/07/2017 by GM, Hotel Management
Dear Teena, Thank you for the great feedback, we really appreciate your comments and hope to be of service again in the near future. Regards The Novotel Team
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 19/07/2017
Pros: It was very handy to all attractions in the City.
Location: You are in walking distance to most of the city attractions with ease.
A great hotel for the whole family, handy to center of Wellington. Clean and tidy, good facilities. Staff always helpful.
Comment from Hotel Management
25/07/2017 by GM, Hotel Management
Dear Rochelle, Thank you for taking the time to provide us with your feedback, it was great to read you enjoyed our location and the service provided by the team. We hope to see you again soon. Regards The Novotel Team
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18/07/2017
Excellent location near everything. Friendly, professional and helpful staff. I strongly recommend.
Comment from Hotel Management
25/07/2017 by GM, Hotel Management
Thank you for choosing to stay with us recently and for taking the time to provide us with your feedback. The comments you made regarding your stay with us are most appreciated and we look forward to welcoming you back to the hotel in the near future. Regards Philip Hilton General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

A comfortable hotel in downtown Wellington

Posted 13/07/2017
Pros: Good breakfast , extra for parking but very convenient in Wellington
Easy check in and lovely staff , easy access to shops and galleries . Nice room with harbour view.
Comment from Hotel Management
18/07/2017 by GM, Hotel Management
Thank you for choosing to stay with us recently and for taking the time to complete our guest feedback questionnaire. The comments you made regarding your stay with us are most appreciated and we look forward to welcoming you back to the hotel in the near future. Regards The Novotel Team
4 out of 5
Recommended
for Everyone
by A verified traveller from R

Great hotel, but still no free wifi in 2017!

Posted 02/07/2017
A great hotel in a superb location. Great staff with great rooms. HOWEVER, they still charge for wifi use! Every other accommodation in NZ has given us free wifi so paying for the service in a Novotel is still disappointing.
Comment from Hotel Management
11/07/2017 by NW, Hotel Management
Dear James Thank you for taking the time to provide feedback. I am pleased to read that you enjoyed a comfortable stay with us. Our internet is offered complimentary on signing up for our free Le club membership programme, I am very sorry that this was not mentioned to you during your stay. We do hope to welcome you again. With thanks and kind regards The Novotel Team
4 out of 5
Recommended
for Everyone
by A verified traveller

Handy and close to city centre

Posted 27/06/2017
Cons: The Tv quality was a bit low and not very clear. Parking instructions could have been clearer, we paid for the parking next to the hotel.
Location: Good location
Rooms were modern and clean and in good location. Beds were comfortable.
Comment from Hotel Management
11/07/2017 by NW, Hotel Management
Thank you for choosing to stay with us recently and for taking the time to provide your feedback. Our service is our benchmark and it is only through feedback such as yours that we are able to monitor our service levels and hotel facilities to ensure we are maintaining our high expectations and meeting our guest expectations. The comments you made regarding your stay with us are most appreciated and we look forward to welcoming you back to the hotel in the near future. With thanks and kind regards The Novotel Team
3 out of 5
by A verified traveller

Looks fine but nothing works very well.

Posted 23/05/2017
Pros: Very clean and modern
Cons: Maintenance on appliances
The room looked like all Novotel's (clean and crisp), but the tv remote only worked when I actually stood at the tv and the aircon buttons didn't work, so it was freezing (who sets the aircon default to 20 degrees in autumn in Wellington?) To be fair, I didn't complain and give them the chance to fix it, but it would be nice if things would just work when you pay to stay somewhere.
3 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Nice hotel next to everything

Posted 21/05/2017
Bathroom a little cramped, no lock on the door, and beds were very soft - perhaps too soft as we all woke with sore backs. The staff were great and the hotel was very clean
5 out of 5
Recommended
for Everyone
by A verified traveller from NZ

Perfect!

Posted 14/05/2017 on Wotif
Great easy location, clean, tidy and fresh!!!! Quiet with great access to Lambton Quay.