Ratings based on 2,307 Verified Reviews

4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from New Zealand

Central location

Posted 15/10/2017
Pros: I liked it's central location, it's value for money and it's cleanliness.
Cons: I think the reception staff need some further education around customer services, being helpful and knowing who is disabled.
Location: Central location not far from the harbor, the shops and the event centre.
I was disappointed that I could not get parking. The reception staff were not very helpful and the attitude seemed to be "I'll help, if you insist" This was noticed several times. An example of this occurred when I asked for a shower cap. I was told to come down to reception and collect it and only when I sighed did he say he would bring it. I had asked for a room with a walk in shower as opposed to a shower over the bath because of my arthritis and was given an accessible room which was a surprise, but it was a nice room with basic facilities. Pity about the awful view. The food was not up to hotel standards, however, it was okay. The waiters and waitresses were lovely and attentive. The hotel is in a great central location and was good value for money. I would recommend this hotel as a good place to stay so long as you are happy with basic facilities which are spotlessly clean.
Comment from Hotel Management
19/10/2017 by Snedden Miranda, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards Snedden Miranda Assistant Manager
3 out of 5
by A verified traveller

Posted 15/10/2017
Room is small. All the facility are the very basic ones.
Comment from Hotel Management
19/10/2017 by Snedden Miranda, Hotel Management
Dear Guest, Thank you very much for your feedback and we appreciate your effort. I trust this will help us in our efforts to refine our products and service. Regards Snedden Miranda Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Auckland, NZ

Great reasonable hotel

Posted 15/10/2017
Lovely hotel right in the middle of Wellington. I checked in and they gave me an awful dark room on level 9 but changed me to another room which was great (121).
Comment from Hotel Management
17/10/2017 by Yulia Gonina - Front Office Manager, Hotel Management
Dear Beth, Thank you for staying with us. I am sorry that you didn't like the initial room, but it is great to hear that it was resolved and that you stayed in room 121 which you liked. We hope to see you again soon.
5 out of 5
by A verified traveller from Napier, NZ

Posted 14/10/2017
Pros: Quiet. Friendly service. Good location for an overnight stay.
Cons: Parking - inconvenient and charge excessive.
Quiet. Friendly service. Good location for an overnight stay.
Comment from Hotel Management
17/10/2017 by Yulia Gonina - Front Office Manager, Hotel Management
Dear Robin, Thank you for staying with us. I am very happy that you enjoyed your stay and that you found our staff friendly. I also appreciate your comments about the parking.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel perfect location for exploring

Posted 09/10/2017
Close to restaurants, waterfront, WOW etc and museums
Comment from Hotel Management
13/10/2017 by Yulia Gonina - Front Office Manager, Hotel Management
Dear Guest, Thank you for staying with us. I am glad that you had a nice stay with us and that our location worked for you.
4 out of 5
Recommended
for Everyone
by A verified traveller from Hamilton

Fantastic central location.

Posted 09/10/2017
Perfect choice of hotel for our requirements. Central to so many amenities and great to have restaurant/bar attached.
Comment from Hotel Management
13/10/2017 by Yulia Gonina - Front Office Manager, Hotel Management
Dear Judith, Thank you for staying with us. I am glad that you had a nice stay with us and that our location worked for you.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good and location

Posted 21/09/2017
Breakfast was delicious and evening meal was yum. Fabulous location too
Comment from Hotel Management
23/09/2017 by Yulia Gonina - Front Office Manager, Hotel Management
Dear Guest, Thank you for your feedback. It's great to hear that our location worked for you and that you had such a good experience in the Restaurant.
4 out of 5
Recommended
for Everyone
by A verified traveller from Auckland, New Zealand

Centrally Located

Posted 21/09/2017
Pros: Location, price & breakfast
Overall good value for money, centrally located near Lampton Quay & the waterfront. Breakfast is pretty good also
Comment from Hotel Management
23/09/2017 by Yulia Gonina - Front Office Manager, Hotel Management
Dear Richard, Thank you for staying with us. I'm glad that our location worked for you and that you enjoyed the breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveller from Hastings, Hawkes Bay, NZ

Overnight and breakfast

Posted 20/09/2017
Pros: Clean, warm, everything at hand
Cons: Nothing.
Location: We were just visiting although did go and get snacks at the Countdown supermarket in town
My friend and I stayed one night and had breakfast the next morning. The room was spotlessly clean, staff pleasant to deal with and breakfast was spectacular. Would definitely recommend especially overseas visitors to stay here
Comment from Hotel Management
22/09/2017 by Yulia Gonina - Front Office Manager, Hotel Management
Dear Dean, Thank you for staying with us.I'm glad that you had such a positive experience. I will share your comments with the Team. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller from nelson.nz

great location, close to railway station,

Posted 20/09/2017
Pros: staff were friendly , and great location ,
Cons: TV reception was very static and rolling picture
Location: close to railway station and shopping, food places everywhere and bars/cafes all within walking distance.
reason to stay in wellington - visited family and celebrated a birthday . . hotel was great, repeated stay and will stay again , apart from TV reception , everything else was great. friendly and helpful staff and, convenient location .thank you
Comment from Hotel Management
21/09/2017 by Yulia Gonina - Front Office Manager, Hotel Management
Dear Jill, Thank you for staying with us. I am glad that you had a positive experience and that our location worked for you. It is great to hear that you found our staff friendly. I also appreciate you pointing out on the problem with TV reception. Please accept my apologies for that. We will make sure to look into it. We hope to see you again soon.