Ratings based on 2,236 Verified Reviews

4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25/06/2017
Lovely central location, very clean and friendly hotel
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05/06/2017
I only stayed one night but found the room clean and comfortable. Staff were friendly and helpful. Good location for sightseeing and shopping
Comment from Hotel Management
11/06/2017 by Yulia Gonina - Front Office Manager, Hotel Management
Dear Anne, Thank you for sharing your experience with us. I am very happy to hear that you had a nice stay. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from NZ

Top hotel!

Posted 04/06/2017
Friendly welcome and staff!! Awesome breakfast!! Clean rooms and wonderful beds. Super clean bathroom.
Comment from Hotel Management
06/06/2017 by Yulia Gonina - Front Office Manager, Hotel Management
Dear Johan, Thank you for sharing your experience with us. It is good to hear that you had a nice stay and had a chance to try out breakfast in the morning. We hope to see you again soon. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from NZ

Wonderful hotel, close to everything!

Posted 04/06/2017
Friendly welcome and great service. Top notch breakfast!!
Comment from Hotel Management
06/06/2017 by Yulia Gonina - Front Office Manager, Hotel Management
Dear Anneke, Thank you very much for your comments! I am happy to see that you enjoyed the breakfast. We hope to see you again soon. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from Wellington

Posted 01/06/2017
was an awesome experience lovely hotel and staff. annoying emails about forcing you to write a review though i will say. will return but will be unsubscribe he from email list
Comment from Hotel Management
03/06/2017 by Yulia Gonina - Front Office Manager, Hotel Management
Dear Georgia, Thank your for sharing your experience with us. We are happy to read that you had such a nice stay. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller from Hamilton, NZ

Great location and friendly, helpful staff

Posted 28/05/2017
Pros: Location. Staff efficiency and helpfulness. Comfortable room.
Location: Everything is nearby. Depending on the weather, you can walk to Te Papa, Lambton Quay, Cable Car (we walked to the Rose Garden (Botanical Gardens)
I was able to check in early, and my friend who left on a late flight, was able to check out late. Very accommodating. We were able to walk to everything we wanted to do, and, if needed, there was a handy street map for visitors. There were some noisy individuals on our floor, but this did not interrupt our sleep.
Comment from Hotel Management
30/05/2017 by Yulia Gonina - Front Office Manager, Hotel Management
Dear Kelly, Thank you very much for sharing your recent experience with us.I appreciate your effort as feedback is crucial to our effort to provide great service and a high quality product. I am pleased you had a positive time in our hotel and that you were able to check in early. It was also great to hear that our location worked for you and you had a chance to visit the local attractions. We hope to see you again soon. Kind regards,
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Central to every thing, short walk from railway st

Posted 27/05/2017
Pros: Great location
Cons: Radio in rooms
Location: Visited Wellington for a conference
Very confortable hotel, plesent staff. restaurant had good meals with a veried menu.Located in the hart of the CBD.
Comment from Hotel Management
30/05/2017 by Yulia Gonina - Front Office Manager, Hotel Management
Dear Guest, Thank you for taking your time and sharing your experience with us. I am happy to read that our location worked for you and that you found our staff pleasant. I also appreciate your comment about the meals and I will share it with the Chef. We hope to see you again soon. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from Auckland

Nice Hotel close to TSB Stadium.

Posted 26/05/2017
Check-in was fast. Hotel doesn't put a $ hold on your credit card for the room which is awesome! Secure lift, great staff, BEST chai lattes in town! Good wine selection, and lovely desserts. Short walk to TSB STADIUM, cafes and restaurants. Standard room - no complaints there. I would definitely stay here again.
Comment from Hotel Management
29/05/2017 by Yulia Gonina - Front Office Manager, Hotel Management
Dear Shona, I was very happy to read that you had an excellent stay with us. I will share your comments with the Team and I am sure it will serve as an encouragement for them to provide great customer service. Thank you again for your feedback. We hope to see you again soon. Kind regards,
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 26/05/2017
Pros: Good location
Cons: Hear most noises in hall way ....No lock on bathroom door
Location: Good location
Hotel was clean and dry . Nice staff and helpfully .Good location walked most places
Comment from Hotel Management
29/05/2017 by Yulia Gonina - Front Office Manager, Hotel Management
Dear Guest, I am happy that you had such a positive time at our hotel and that our location worked for you. I also appreciate your thoughts on the lack of lock on the bathroom door. Your comments are much appreciated. Kind regards,
3 out of 5
Recommended
for Everyone
by A verified traveller

Handy for our needs

Posted 22/05/2017
Disappointed as 2nd time hav phoned in advance for early check in due to our flights only to be told our rooms won't be ready till 2pm. Not good when u need showers and change of clothes etc
Comment from Hotel Management
26/05/2017 by Yulia Gonina - Front Office Manager, Hotel Management
Dear guest, I am sorry that the room wasn't available for the early check in. Our Team always tries to meet guests' additional requests such as early arrival, but it remains to be a subject to availability. Your feedback is much appreciated.