Ratings based on 2,219 Verified Reviews

4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Auckland

Good value, great location

Posted 21/05/2017
The hotel is located in a great spot downtown, close to Lambton quay and the caketin. 10-15 minute walk to everything else. The room itself was clean and warm but fairly minimal with a comfortable king size bed, small bathroom and no kitchenette. Bar and restaurant onsite for meals and the reception is always open. Would stay again
3 out of 5
Recommended
for Everyone
by A verified traveller

Hotel within walking distance of waterfront

Posted 20/05/2017
Nice hotel and friendly staff. Rooms are a decent size and are priced reasonably compared to other hotels in the area. Was 5 min walk to the water and very close walk to the cable car.
Comment from Hotel Management
22/05/2017 by Yulia Gonina - Front Office Manager, Hotel Management
Dear guest, Thank you very much for sharing your recent experience at Ibis Wellington. I am happy to read that you had a nice stay and that our location worked for you. Kind regards,
1 out of 5
by A verified traveller from Kapiti coast

Posted 20/05/2017
We had a mix up with the booking,yes all parties however the IBIS HOTEL would not give us a credit but were very quick to take my money we even offered to pay the difference for tonight the manager said no we would have to pay again $178, I think there attitude is sooo poor after all hospitality is what we pride ourselves on. I will never deal with Ibis again
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16/05/2017
Great hotel. Easy to book. Very comfy. Good central location.
Comment from Hotel Management
18/05/2017 by Yulia Gonina - Front Office Manager, Hotel Management
Dear Guest, Thank you very much for sharing your feedback with us, I am very happy that you had a nice stay and that our location worked for you.
4 out of 5
Recommended
for Everyone
by A verified traveller from Aussie

Early flight

Posted 14/05/2017
Check in was quick and staff were very friendly. Short distance too the airport. Quick response by staff for an item we left behind. Over all our one night was pretty great. Parking did cost extra
Comment from Hotel Management
17/05/2017 by Yulia Gonina - Front Office Manager, Hotel Management
Dear Simon, Thank you very much for your feedback. I am very grad to hear that you had such an excellent stay with us. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, friendly staff

Posted 10/05/2017
Basics facilities for price, no room service but good food in restaurant
Comment from Hotel Management
14/05/2017 by Handy for town, easy to get everywhere Posted May , Hotel Management
Thank you for your review!
3 out of 5
by A verified traveller

Handy for town, easy to get everywhere

Posted 09/05/2017
Hotel is clean and tidy however rooms are small so it really is just a place to sleep rather than spend time in. Matresses are very average, made from one slab of foam? Staff were very helpful and friendly and the breakfasts were great. Our aircon failed on the first night and as we were travelling as a family we had very little sleep with 4 of us in the room boiling hot. We were moved to a second room the following day without any problems however it did mean everyone was tired! Probably a good hotel for business travellers and couples but wouldn't stay again as a family
Comment from Hotel Management
17/05/2017 by Yulia Gonina - Front Office Manager, Hotel Management
Dear guest, Thank you very much for sharing your experience with us. Please accept my apologies for the inconvenience caused by the faulty AC unit in the room. I also appreciate your comments about the mattresses in the rooms.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 08/05/2017
Cons: There was a pillowcase in the shower that may have been dropped by the cleaning staff.
Lovely room with all that we needed. Central location and helpful staff.
Comment from Hotel Management
14/05/2017 by Hotel Manager , Hotel Management
I am sorry we missed the pillow case! This is not like us at all. Please accept my apology for this. I am glad you enjoyed your stay though
4 out of 5
Recommended
for Everyone
by A verified traveller from Sydney, NSW

Great location, thin mattress

Posted 24/04/2017
Pros: Location
Cons: The breakfast buffet wasn't good. The bathroom was cramped. Improve the mattresses, not that hard.
Great location, the bathroom wasn't ideal, the shower was a bit tight. I'm not a big guy but I kept hitting the walls with my elbows. The mattress was a bit thin. I knelt into the mattress to reach over to grab my bag and felt my knee hit the wood below, I could easily fold the mattress in half if I wanted to. The walls were pretty thin, hallway conversations could easily be heard.
Comment from Hotel Management
17/05/2017 by Yulia Gonina - Front Office Manager, Hotel Management
Dear Bud, Thank you for telling us about your recent stay. I am glad that our location worked for you. We appreciate your thoughts on the Breakfast Buffet and mattresses in the rooms. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveller from North Island, NZ

Very good hotel in cbd.

Posted 23/04/2017
Pros: The location.
Cons: A shame that parking is so limited.
Location: The location is excellent for all inner city events and shopping.
Our stay was enjoyable staff were very good and very obliging the hotel was clean and the food and service in the dining room was excellent.
Comment from Hotel Management
14/05/2017 by Hotel Manager, Hotel Management
Thank you for the review!