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"We love coming for the facilities!"

" I have a few comments regarding our stay. I wasn’t expecting a five star but in some ways a 3 star was a little overrated. We were greeted by the most loveliest helpful receptionist. He was 5*. It went downhill from there I’m afraid. The room was ‘ok’ but we got what we paid for. When returning from night out the night receptionist was 1* at best. He cod barely converse. The bar man assisted telling us it was his night off but would help. After drinks at bar We asked for a jug of iced water to take to room. Barman said receptionist would help and to wait in reception for the water. The receptionist came out with two plastic very stained cooking jugs and asked ‘which one’? I asked for a cleaner one and spotted some Pimms jugs which would be much more suitable. Begrudgingly he agreed and assisted. When arriving for breakfast we were not greeted. We found our own table and made way to buffet. Platters were half full at best with many cold offers empty. No bread for toast. No eggs. No pastry. No fresh fruit salad. Juice on a bare minimum, literally had to wait mins to drain. We were not late. We were there 930 latest. We had find someone to request hot tea and coffee, which as tasteless. However at 10 the staff were very attentive to say buffet was shutting. Went for swim. Shower was freezing and woodlice on floor. Nowhere to change in private. Weeds through fire escape. This is barely a 3 star. My only compliment of this hotel was the lovely gentleman on reception when we arriv"

"Room had three single beds with very white linen, although my son found a very faint stain on his. Room was clean and beds were comfy. Shower very powerful! View was of a side street so not a seaview, which was disappointing. It's about 1km to town so not far, and there is a row of shops including a Sainsbury's and fish and chip shop behind the hotel. Staff was friendly and helpful. "

"I rated my stay very high at the Mermaid Inn because it was a special detour in the very charming city of Rye. The inn was perfectly located. The food was excellent, from delicious fish and chips on the pub to a 5 star dinner in the dining room. Keep in mind this is a very old building with crooked steps and low ceilings. It may not be suitable for everyone. Our room was adorable and very comfortable. "

"The highlights were the size of the room and the breakfast (the bacon was particularly delicious). The big draw back was that access the swimming pool was a £20 extra charge per adult and £10 for a child which wasn’t particularly clear at the point of booking."

"We recently stayed at this hotel and had a mixed experience. The breakfast was excellent, with a great choice of foods, and the service from the staff throughout our stay was genuinely outstanding. Unfortunately, the bedrooms and en-suite facilities were very dated and in need of a thorough clean and modernisation. We were disappointed on arrival, although the staff did change our room without any trouble. The second room had a slightly larger bed, but the overall standard still fell well below the expectations set by the photos on the website. The bar and breakfast room have clearly been refurbished and look beautiful, but from the stairs upwards the hotel is in real need of some TLC. The stair carpet is threadbare, and there are visible cracks in the walls, ripped wallpaper, dirty paintwork, and thick dust in several areas. The staff and breakfast were definite highlights, but the accommodation and general upkeep let the experience down. "

"Staff were lovely and helpful room was very comfortable .lovely courtyard for drinks .we had a lovely birthday celebration "

"My son has a duck feather allergy. We asked at front reception if we can use some hypoallergenic hollow Fiber pillows to which their reply why house keeping is gone and we don’t know where they store them. My son ended up getting a full on body rash and couldn’t sleep all night. "

"Lovely hotel. Very glad I took their offer to book table for dinner on first night, as we struggled to find somewhere on the 2nd night that had a table. Rye was lovely, suspect we will go back one day and would happily stay at same hotel again. We had great view out to Camber castle and walked there and to great bird hide nearby to it."