Signature Double or Twin Room | Beach/ocean view

Reviews of Belgrave Sands Hotel & Spa

4 out of 5
Belgrave Sands Hotel & Spa
2 Belgrave Rd, Torquay, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 372 out of 490 reviews" "
Rating 8 - Good. 87 out of 490 reviews" "
Rating 6 - Okay. 21 out of 490 reviews" "
Rating 4 - Poor. 5 out of 490 reviews" "
Rating 2 - Terrible. 5 out of 490 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from kim on 12 May 2024
Good morning Julie,Thank you so much for your marvellous rating! We hope to welcome you back again soon.Kind regards,Bogdan & the Belgrave Sands Team

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay everyone was very helpful and friendly really good food
Stayed 1 night in May 2024
Response from kim on 12 May 2024
Good morning Daniel,Thank you so much for your great review. I am so pleased you found our team to be welcoming and your meals to be delicious.We hope to welcome you back again in the future.Kindest regards,Bogdan & the Belgrave Sands Team

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good quality and set up to suit anyone. Good quality food and furnishings but.....a little too bland for me. Would also have liked other food options. Only the formal restaurant so no casual dining or snacking.
Stayed 2 nights in May 2024
Response from kim on 3 May 2024
Good evening Helen,Thank you for your feedback. I am pleased you found the hotel to be of high quality and that it suited your needs. I am sorry to hear that you found it too bland for you. We have a full casual lounge menu available over lunch time and sandwiches served 24 hours per day, however due to the intricacy of our evening meal, unless you let us know earlier about a request for something not on the dinner menu that you would like in the evening i.e. fish and chips, then we do just have our normal dinner menu. There is always the option of just having 1 or 2 courses rather than the full 6-course menu, but the full menu is absolutely fabulous so i would always recommend trying it.Kindest regards,Bogdan & The Belgrave Sands Team

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the excellent level of staff care and service. Always smiling and helpful. A really happy culture which enhanced our stay greatly. Must add that the food exceeded all expectations. Wonderful! Thank you
Stayed 2 nights in Apr 2024
Response from Kim on 28 Apr 2024
Good evening Denise,Thank you so much for taking the time to leave such an excellent review. I am absolutely thrilled to hear that our team made your stay better and your meals were delicious.We hope to welcome you back again soon.Kindest regards,Bogdan & The Belgrave Sands team

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was great. The check in staff are very polite and friendly. The hotel is beautifully decorated throughout. Bedrooms have iorns, ironing boards, hair dryer and tea and coffee making facilities with a large selection. The choice for breakfast is really good. The restaurant is excellent.
Stayed 2 nights in Apr 2024
Response from Kim on 20 Apr 2024
Good evening Stephen,Thank you so much for you excellent review. I am absolutely thrilled to hear that you thoroughly enjoyed your stay with us, finding our team welcoming, your room well stocked with everything you need and your breakfast delicious.We hope to see you again in the future.Kindest regards,Bogdan & the Belgrave Sands Team

10/10 Excellent

Rhian

Travelled with partner
One night stay here, great room and excellent facilities in the hotel. Staff were all friendly and welcoming. Peaceful nights sleep followed by a delicious breakfast with great choices and availability. Planning to return again soon.
Stayed 1 night in Apr 2024
Response from Kim on 20 Apr 2024
Good evening Rhian,Thank you so much for taking the time to leave such a fantastic review about your recent stay with us. I am so pleased to hear that you found your room great, the facilities to be excellent, our team to be welcoming and our breakfast to be delicious.We look forward to welcoming you back next time.Kindest regards,Bogdan & The Belgrave Sands Team

10/10 Excellent

ron

Stayed 2 nights in Apr 2024
Response from kim on 12 May 2024
Good morning Ron,Thank you so much for your fantastic rating! We hope to welcome you back again soon.Kind regards,Bogdan & the Belgrave Sands Team

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely reception free tea after a long drive, most welcome. Very good decoration, exceptional breakfast. Very reasonable price.
Stayed 1 night in Apr 2024
Response from Kim on 10 Apr 2024
Good Afternoon Glenn, Thank You so much for your excellent review. I am thrilled to hear you felt very welcome when you arrived, found breakfast exceptional and found your stay value for money. We hope to welcome you back in the future.Kindest Regards Bogdan & The Belgrave Sands Team

10/10 Excellent

Lee

Travelled with family
A beautiful clean hotel, a lovely touch of Easter eggs in the room. Food was superb. Will be coming back. Well done.
Stayed 2 nights in Mar 2024
Response from kim on 3 Apr 2024
Good evening Lee,Thank you for your excellent review about your stay with us...what would Easter weekend be without an Easter Egg :)We hope to welcome you back again in the future.Kindest regards,Bogdan & the Belgrave Sands team

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel would highly recommend it
Stayed 2 nights in Mar 2024
Response from kim on 3 Apr 2024
Good evening Kevin,Thank you for your excellent review and your recommendation. We hope to welcome you back again in the future.Kind regards,Bogdan & the Belgrave Sands Team

8/10 Good

Helen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and well kept .. I would say that the best thing is the staff - they were all very welcoming and I noticed how friendly they were with guests. In particular one young lady Elesia I would say is a credit to your hotel - she was brilliant with guests but also very kind to other staff and very competent at her job !!
Stayed 1 night in Mar 2024
Response from kim on 15 Mar 2024
Good evening Helen,Thank you so much for your fantastic review. I am so pleased you found the hotel to be clean and well kept and that you found our team to be very friendly and welcoming. I will pass your lovely comments on to Elisia.We hope to welcome you back again in the future.Kind regards,Bogdan & the Belgrave Sands Team

10/10 Excellent

Nicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room. Friendly staff. Excellent massage and breakfast!
Stayed 1 night in Feb 2024
Response from Kim on 2 Mar 2024
Good evening Nicki,Thank you so much for your fantastic review. I am so pleased you found your room lovely, our team friendly, your spa treatment excellent and your breakfast delicious.We look forward to welcoming you back again.Kind regards,Bogdan & the Belgrave Sands Team

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were extremely friendly and helpful, which made theoverall experience at this excellent hotel even better.
Stayed 2 nights in Feb 2024
Response from Kim on 2 Mar 2024
Good evening Kate,Thank you very much for your excellent review. I am so pleased that you found our team very friendly.We hope to see you again.Kind regards,Bogdan & The Belgrave Sands Team

10/10 Excellent

ravi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
very friendly staff and nice hotel
Stayed 2 nights in Feb 2024
Response from kim on 2 Mar 2024
Good evening Ravi,Thank you for your excellent review. I am thrilled you found our team friendly and the hotel very nice.We hope to welcome you back again.Kind regards,Bogdan & the Belgrave Sands team

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the hotel. The extras really made it a great place- fridge in room, milk and water as well. Breakfast was amazing
Stayed 4 nights in Jan 2024
Response from Kim on 2 Mar 2024
Good evening Jane,Thank you for your excellent review. I am so pleased you loved the hotel, enjoyed your breakfast and found the little touches in the room make such a big difference to your stay.We hope to welcome you back again in the future.Kind regards,Bogdan & the Belgrave Sands team

6/10 Okay

Barry

Stayed 3 nights in Jan 2024
Response from Kim on 2 Mar 2024
Thank you for your review.

8/10 Good

Rebecca Jane

Business traveller
Liked: Amenities
Good location, good service, perhaps lacking some atmosphere
Stayed 1 night in Jan 2024
Response from kim on 2 Mar 2024
Good evening Rebecca,Thank you for taking the time to leave your review. I am so pleased you found the location to be ideal and the service to be good.I am sorry you felt the atmosphere was lacking. We work hard to try to make sure the hotel is always full of guests and 'buzzing' so I am sorry if it didn't feel like this during your stay.Kind regards,Bogdan & The Belgrave Sands team

10/10 Excellent

Geraint

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel and staff are top draw. The hotel was comfortable, clean and warm and the staff were friendly and very helpful 10/10. We will definitely be back
Stayed 2 nights in Jan 2024
Response from Kim on 2 Mar 2024
Good evening Geraint,Thank you so much for your fabulous feedback. I am so pleased you found your stay to be comfortable, clean and friendly.We look forward to welcoming you back again for your next stay.Kind regards,Bogdan & the Belgrave Sands team

10/10 Excellent

Lynn

Stayed 3 nights in Jan 2024
Response from kim on 2 Mar 2024
Thank you for your excellent review.We hope to welcome you back again in the future!Kind regards,Bogdan & The Belgrave Sands Team

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kim on 2 Mar 2024
Thank you for your excellent review.We hope to welcome you back again in the future!Kind regards,Bogdan & The Belgrave Sands Team

6/10 Okay

Deane

Travelled with partner
Stayed 2 nights in Dec 2023
Response from Kim on 2 Mar 2024
Thank you for your response.

10/10 Excellent

Paul

Stayed 3 nights in Dec 2023
Response from The Belgrave Sands Hotel & Spa Team on 7 Jan 2024
Thank you for leaving your review. We're delighted you scored us a '10 out of 10'

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from The Belgrave Sands Hotel & Spa Team on 7 Jan 2024
Thank you for leaving your review. We're delighted you scored us a '10 out of 10'

8/10 Good

Simon

Stayed 2 nights in Dec 2023
Response from The Belgrave Sands Hotel & Spa Team on 7 Jan 2024
Dear Simon, Thank you for leaving your review. We're happy you scored us a '8 out of 10'

8/10 Good

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay. They thought about extras that you wouldn’t even expect. It was a lovely hotel, room and facilities. Only thing we could say about this hotel is the room was cold. Which made the stay uncomfortable in the night and morning.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Belgrave Sands Hotel & Spa Team on 7 Jan 2024
Thank you for leaving your review. We're delighted you scored us a '10 out of 10'

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay here pool was nice and warm too would be staying again defo 👌👌
Stayed 1 night in Nov 2023
Response from Kim on 3 Dec 2023
Good morning Michael,Thank you so much for your excellent review. I am so pleased to hear that you enjoyed using the pool and we hope to welcome you back again soon.Kind regards,Bogdan & The Belgrave Sands Team

10/10 Excellent

Pete

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly and helpful staff. Superb food, exceeded expectations
Stayed 2 nights in Nov 2023
Response from Kim on 3 Dec 2023
Good morning Pete,Thank you so much for your wonderful comments. I am so pleased to hear you found our team helpful & friendly, the meals delicious and that we exceeded your expectations.We hope to welcome you back again asap.Kind regards,Bogdan & The Belgrave Sands Team

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here a few times before never disappoints
Stayed 4 nights in Nov 2023
Response from Kim on 3 Dec 2023
Good morning David,Thank you for your excellent review!We look forward to welcoming you back again next time.Kind regards,Bogdan & The Belgrave Sands Team

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Bogdan - General Manager on 18 Nov 2023
Dear Dominic,Thank you for your positive review.Kind RegardsBogdan and the Team at The Belgrave Sands Hotel & Spa

10/10 Excellent

Joanna

Stayed 1 night in Nov 2023
Response from Kim on 12 Nov 2023
Thank you for your excellent review!We hope to welcome you back again in the future.Kind regards,Bogdan & The Belgrave Sands Team

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cant wait to return
The facilities, staff and room were excellent.
Stayed 2 nights in Oct 2023
Response from The Belgrave Sands Hotel & Spa Team on 5 Nov 2023
Dear M,Thank you for your wonderful comments. We are delighted that you had an excellent stay with us and that you can't wait to return to stay with us again.We look forward to seeing you again very soon.Kind RegardsBogdan and the Team at The Belgrave Sands Hotel & Spa

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very efficient and helpful.
Stayed 2 nights in Oct 2023
Response from The Belgrave Sands Hotel & Spa Team on 5 Nov 2023
Dear Carol,Thank you for your review. We are so glad to hear you enjoyed your stay and that the staff were very helpful. We look forward to your return.Kind RegardsBogdan and the Team at The Belgrave Sands Hotel & Spa

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Kim on 27 Oct 2023
Good evening,Thank you for your excellent review.Kind regards,Bogdan & The Belgrave Sands Team

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Way too many stairs. I did ask by email after making reservation and was told there was a lift and then 5 steps. Instead you got off lift, down hall and down 8 steps cross landing, up 8 steps, small landing at door, opened door barely room to walk in door, up 2 steps to bed, all while dragging luggage. And every time you entered bathroom was 2 steps down, fun at night. I could have asked for help with luggage but had no way of knowing there were so many stairs. Second, only place to eat dinner was at 2-3 course dinner restaurant. No option for ala carte. I did eat dinner there first night but after that found some local restaurants. The stairs is a huge issue for me so although the hotel was nice and staff super would not return.
Stayed 3 nights in Sep 2023
Response from Kim on 19 Oct 2023
Good evening Mrs Miller,I am so sorry you weren't happy with the allocation of your bedroom. I have checked the email conversation in April and she was telling the truth at the time, however unfortunately, this particular receptionist must have forgotten to write a note on your booking about this as the room was moved around in the 6 month period between that and your arrival.I am so sorry about this mistake and that you struggled with the stairs during your stay with us.Seasons Restaurant is the only dining option within the hotel in the evening. There are six options for each course with a few of these changing nightly and we have two Rosettes from the AA for culinary excellence. We recommend 2-3 courses, but can offer 1 course upon request. We do not have other menus running at the same time because there are so many lovely bars and restaurants around Torquay that we encourage our guests to try other local business too if they fancy something a bit different.Once again, i sincerely apologise for the mistake with your room request and we hope you give us another chance in the future.Kindest regards,Bogdan GorganGeneral Manager

10/10 Excellent

Shaun

Stayed 1 night in Oct 2023
Response from Kim on 19 Oct 2023
Thank you for your excellent rating!We look forward to welcoming you back again in the future.Kind regards,Bogdan & The Belgrave Sands Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll positioned hotel
Lovely hotel. The nicely decorated room was a bit small & had 2 steps just inside the door which were annoying. Even with the double glazed window closed the traffic noise was still intrusive. However, overall a good conveniently placed hotel with a superb restaurant and very helpful staff.
Stayed 2 nights in Oct 2023
Response from Kim on 19 Oct 2023
Good evening,Thank you for your review.I am so pleased you found your room nicely decorated, the hotel ideally located, our restaurant excellent and team very helpful.I am sorry you found the room to be a bit cosy. Our standard rooms are the smallest rooms we offer, our Deluxe and Signature rooms are much more spacious for if you stay in the future and please mention that you would like a quiet room so that we can allocate you to a room away from the road.We hope to see you again in the future.Kind regardsBogdan GorganGeneral Manager

10/10 Excellent

Susan

Travelled with partner
Liked: Amenities
We thoroughly enjoyed our stay and could not find any fault. The staff were friendly and polite and the facilities were very good. The food was very good .We would highly recommend this hotel
Stayed 3 nights in Sep 2023
Response from Kim on 27 Oct 2023
Good evening Susan,Thank you for your fabulous review! I am thrilled to hear that you thoroughly enjoyed your stay with us.Kindest regards,Bogdan & the Belgrave Sands Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from The Belgrave Sands Hotel & Spa Team on 2 Oct 2023
Dear David,Thank you for your positive review.Kind RegardsKatie and the Team at The Belgrave Sands Hotel & Spa

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities
Tropical Belgrave Sands !
The rooms and much of the rest of the hotel were far too hot for us. It made it difficult to sleep. The place needs a good air conditioning system. The fan provided was in use for much of the time but gave little relief.
Stayed 4 nights in Sep 2023
Response from The Belgrave Sands Hotel & Spa Team on 1 Oct 2023
Dear J,Thank you for your review. We are sorry to hear that the hotel was too hot for you, unfortunately putting in air conditioning is not an option for us as it would mean taking out a lot of the old building which we are unable to do. We would have been more than happy to provide another fan for you, if you had asked.We hope this did not ruin your stay. Kind RegardsKatie and the Team at The Belgrave Sands Hotel & Spa

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly & helpful, nothing was too much trouble, This was our 2nd time of staying there, will be going back again as it is very comfortable stay.
Stayed 3 nights in Sep 2023
Response from The Belgrave Sands Hotel & Spa Team on 23 Sept 2023
Dear Elaine,Thank you for your wonderful comments on our hotel. We are delighted you had an enjoyable second stay with us and that all our staff were able to help you and look after you. We look forward to your next stay with us.Kind RegardsKatie and the Team at The Belgrave Sands Hotel & Spa

10/10 Excellent

GEOFFREY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from The Belgrave Sands Hotel & Spa Team on 20 Sept 2023
Dear Geoffrey,Thank you for your positive review.Kind regardsKatie and the Belgrave Sands Hotel & Spa Team

10/10 Excellent

Ecevit

Stayed 1 night in Sep 2023
Response from The Belgrave Sands Hotel & Spa Team on 20 Sept 2023
Dear Ecevit,Thank you for your positive review.Kind regardsKatie and the Belgrave Sands Hotel & Spa Team

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel
Had a good time at the hotel. This was our second time here and couldn't fault it at all. The location is very good, all staff were very friendly and helpful. Just a great place to stay.
Stayed 3 nights in Sep 2023
Response from Kim on 10 Sept 2023
Good evening Janet,Thank you so much for taking the time to leave such a fantastic review.I am so pleased your 2nd visit was just as good as your first and we look forward to welcoming you back again soon.Kindest regards,Bogdan & The Belgrave Sands Team

10/10 Excellent

susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from The Belgrave Sands Hotel & Spa Team on 7 Sept 2023
Dear Susan,Thank you for your positive review of our hotel.Kind RegardsKatie and the Team at The Belgrave Sands Hotel & Spa

10/10 Excellent

Elli

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from The Belgrave Sands Hotel & Spa Team on 7 Sept 2023
Dear Elli,Thank you for your positive review.Kind RegardsKatie and the Team at The Belgrave Sands Hotel & Spa

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff , clean , and safe, cark park safe, and a comfortable hotel, and its only a short walk from the harbour and bars and restaurants.
Stayed 8 nights in Aug 2023
Response from The Belgrave Sands Hotel & Spa Team on 7 Sept 2023
Dear Simon,Thank you for your review of your stay with us. We really appreciate your feedback. We are delighted to hear that you liked the hotel and the location.We hope to welcome you to stay again soon.Kind RegardsKatie and the Team at the Belgrave Sands Hotel & Spa

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from The Belgrave Sands Hotel & Spa Team on 7 Sept 2023
Dear Simon,Thank you for your positive review.Kind RegardsKatie and the Team at the Belgrave Sands Hotel & Spa

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
Staff really nice you could see that they worked together as a family team would work and were there to make you happy. Rooms and communal areas were clean and tidy no area’s looked tired and unkempt, including the outside areas. Room cleaning was done every day and was done efficiently with supplies refreshed each day. The massage in the spa was excellent with both myself and my wife getting exactly what we wanted from the massage and pedicure for my wife.
Stayed 3 nights in Aug 2023
Response from Kim on 10 Sept 2023
Good evening Kenneth,Thank you so much for your excellent review about your recent stay with us.I am so pleased to hear that you found our team to work together like one big family, your spa treatments to be excellent and the rooms and food to be clean and tidy.We hope to welcome you back again in the future.Kindest regards,Bogdan & The Belgrave Sands Team

10/10 Excellent

Jill

Stayed 6 nights in Aug 2023
Response from The Belgrave Sands Hotel & Spa Team on 7 Sept 2023
Dear Simon,Thank you for your positive review.Kind RegardsKatie and the Team at the Belgrave Sands Hotel & Spa