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Reviews of Harbour City Motor Inn

2.5 out of 5
Harbour City Motor Inn
50 Wharf Street, Tauranga

Reviews

9.4

Exceptional

Rating 10 - Excellent. 128 out of 175 reviews" "
Rating 8 - Good. 39 out of 175 reviews" "
Rating 6 - Okay. 3 out of 175 reviews" "
Rating 4 - Poor. 2 out of 175 reviews" "
Rating 2 - Terrible. 3 out of 175 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Willow

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman who checked us in was very friendly and helpful.
Stayed 1 night in Feb 2024
Response from Tui Marson on 10 May 2024
Thank you for your time to review about us.

6/10 Okay

Nicholas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Jason

Stayed 1 night in Feb 2024

2/10 Terrible

Pauline

Disliked: Cleanliness, room comfort
Cocoroches
The condition of the room was good, the confort was fine but having over 8 cocroaches crewling all over the bench when i got up to get a drink and one crewling across the tissue box in the bathroom was horrendous
Stayed 2 nights in Jan 2024
Response from Tui Marson on 18 Jan 2024
Hi Pauline, Thank you for your review about us.We were deeply sorry to hear about your experience finding a cockroach in your room. We understand how unpleasant and inconvenient this must have been, and we sincerely apologize for the discomfort it caused.We appreciate you bringing this issue to our attention, and we immediately offered to move you to another room. While we regret that you decided not to stay with us any longer, we completely respect your wish to check out. We have processed a full refund for the night you did not stay.We immediately had the room treated by a professional pest control company and ensured thorough cleaning and sanitationKind regardsTui Marson.

2/10 Terrible

Aaron

Business traveller, Travelled with partner
Disliked: Staff & service
Would never come here again, got charged 200 extra for deposit that they said would be given back to me in morning after room was cleaned. The lady tried saying we’re not getting the money back because we had a couple visitors for 20 minutes while we got changed before we went out together
Stayed 1 night in Jan 2024

10/10 Excellent

Karl

Stayed 3 nights in Dec 2023
Response from Tui Marson on 18 Jan 2024
Thank you so much for your high rating about us. We're so happy you had a wonderful stay.

10/10 Excellent

Md HABIB

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place for staying. In heart of the city.
Stayed 2 nights in Dec 2023
Response from Tui M on 18 Jan 2024
Thank you so much for your high rating about us. We're so happy you had a wonderful stay.

10/10 Excellent

Tomoyoshi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice establishment. Easy walking to many restaurants. Complete kitchenette with all utensils. Bathroom had a jacuzzi tub! Parking is $10 extra.
Stayed 1 night in Dec 2023

10/10 Excellent

Jackie

Stayed 1 night in Nov 2023

10/10 Excellent

tracey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay
Stayed 2 nights in Feb 2023

8/10 Good

Barry

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Property very handy to Baycourt Community Arts Centre and lots of dining options with easy walking distance
Stayed 1 night in Feb 2023

10/10 Excellent

Binh

Stayed 1 night in Jan 2023

10/10 Excellent

Lesli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great option for location and a lovely motel. Staff were brilliant. Totally recommend
Stayed 2 nights in Sep 2022

6/10 Okay

Tony

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
It's allgood It's better than having nothing
Stayed 1 night in Sep 2022

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn't let me check in as i didnt have a credit card amd would not accept a cash bond or transferred bond from bank account then has refused to refund payment.
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and handy to bars and restruants
Stayed 2 nights in Jul 2021
Response from Tui Marson (Harbour City Motor Inn) on 16 Aug 2021
Thank you for your feedback. Hope you had a great stay.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Nice spot. close to everything. The units are getting very tired and need a good refresh. A little expensive for what you get
Stayed 1 night in May 2021

8/10 Good

Katherine

Business traveller
Liked: Cleanliness, staff & service
Great location
Lovely staff and excellent location. The accommodation is a little tired but it was clean.
Stayed 3 nights in Apr 2021
Response from Harbour City Motor Inn Team on 11 May 2021
Many thanks for your feedback.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great motel in a great location .
Stayed 1 night in Mar 2021
Response from Harbour City Motor Inn Team on 11 May 2021
Thank you for your feed back

8/10 Good

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Harbour City Motor Inn Team on 11 May 2021
Thank you

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very good, it was close to all amenities. The room was spacious and very clean had everything we needed. The owners were very helpful and friendly. We had an excellent stay.
Stayed 3 nights in Dec 2020

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Stayed 1 night in Nov 2020

8/10 Good

Warwick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Harbour City Motor Inn on 19 Aug 2020
Thank you

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Harbour City Motor Inn on 19 Aug 2020
Thank you

8/10 Good

Paul, Auckland

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly customer services, tidy, comfortable, handy location. Little difficult to find if you visiting the first time. Overall very pleasant
Stayed 2 nights in Jul 2020
Response from Harbour City Motor Inn on 19 Aug 2020
Many thanks

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020
Response from Tui on 21 Jul 2020
Thank you

4/10 Poor

Helen, Auckland

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I stayed here previously as it's clean, well located and easy walk to restaurants, transport, shopping etc. We got a warm welcome when we arrived and they could accommodate a slightly early arrival. Unfortunately this time it was expensive for what we got, it is dated and I would consider it 3 star not 4. Carparking is outside the doors but not allocated and we got the last park when we arrived. Room 1 is accessible but being.in the corner can feel very closed in if large vehicles park outside. Lots of little things (heating couldnt operate when we were out so we had to return to a cold room, hairdryer attached to the wall, minimal bathroom supplies, TV didn't work, dark entry, evidence of a previous guest etc), took the edge off our stay and, regrettably, I wouldn"t stay again.
Stayed 1 night in Jul 2020
Response from Harbour City Motor Inn on 19 Aug 2020
Thank you.

10/10 Excellent

Corrina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+
Great accommodation, very friendly informative staff - great recommendations for Local dinner options
Stayed 1 night in Jul 2020
Response from Harbour City Motor Inn on 19 Aug 2020
Many thanks

10/10 Excellent

Szavanna, Auckland

Travelled with family, Business traveller, Travelled with partner
Liked: Staff & service
Totally recommend it. Convinent location, friendly staff and immaculate rooms. Will definitely stay again
Stayed 2 nights in Jul 2020
Response from Harbour City Motor Inn on 19 Aug 2020
Thank you

10/10 Excellent

PhilH, Bay of Plenty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private, yet so handy to the central city. Clean, modern, great staff. Will definitely be back.
Stayed 2 nights in Jun 2020
Response from Harbour City Motor Inn on 19 Aug 2020
Many thanks

6/10 Okay

Marlene

Stayed 1 night in Mar 2020
Response from Harbour City Motor Inn Team on 18 Mar 2020
Thank you

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy too town ,nice big rooms , clean and tidy , and good service
Stayed 2 nights in Feb 2020
Response from Owner on 2 Mar 2020
Many thanks

8/10 Good

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel central location.
Decent hotel central location. Good WiFi, Parking & TV channels
Stayed 1 night in Feb 2020
Response from Harbour City Motor Inn on 18 Feb 2020
Thank you.

10/10 Excellent

Chrystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harbour City Motor Inn, Tauranga.
Very friendly at the front desk with quick and easy check-in. They gave lots of good spots to visit and eat out. Room was very spacious and very comfortable. Location was very central to all the eating places in Tauranga and was easy to walk around. Really enjoyed my stay.
Stayed 1 night in Jan 2020
Response from The owner on 3 Feb 2020
Thank you. We are so pleased you enjoyed your stay at our motel.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the spa bath. The staff were very friendly and helpful.
Stayed 3 nights in Dec 2019
Response from Harbour City Motor Inn on 3 Feb 2020
Thank you

8/10 Good

Mai, Portland USA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable for one night stay. Only 1 block from board walk. Would stay again.
Stayed 1 night in Dec 2019
Response from Harbour City Motor Inn on 31 Dec 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little place, super convenient location, clean, modern and organised. Hosts were super helpful with local information about where to eat, they really take the time to make your stay a good one.
Stayed 1 night in Nov 2019
Response from The owner on 11 Nov 2019
Thank you for your time to give us some feedback. Kind regards

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel good location very friendly and helpful staff make our stay very pleasant We are recommended this motel
Stayed 3 nights in Oct 2019
Response from The owner on 11 Nov 2019
Thank you very much Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Owner on 16 Oct 2019
Thank you.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Tui and John were very helpful. The unit was lovely and immaculately clean.
Stayed 1 night in Sep 2019
Response from Owner on 16 Oct 2019
Thank you for staying with us. we are very pleased you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely maintained
Very simple but clean and tidy place. Very good condition. Good service. Friendly staff. So impressed buy the whole experience. We would definitely book again.
Stayed 2 nights in Sep 2019
Response from Owner on 16 Oct 2019
Thank you very much for your kind words. Looking forward to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very friendly and helpful when asked about places to eat etc.
Stayed 1 night in Sep 2019
Response from Harbour City Motor Inn on 16 Oct 2019
Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019
Response from Harbour City Motor Inn on 16 Oct 2019
Thank you

10/10 Excellent

Jen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa tub was awesome! And the owner is very friendly & helpful, he made us feel like family. Would definitely recommend!
Stayed 1 night in Aug 2019
Response from The Owner on 12 Sept 2019
Thank you for your stay at our motel. Thank you for your time to give us some feedback. Looking forward to see you again. Kind regards John & Tui

10/10 Excellent

Ellie, Whangaparaoa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room, spa bath & toiletries were lovely. Staff very helpful & friendly.
Stayed 2 nights in Sep 2018
Response from Harbour City Motor Inn Tauranga on 28 Nov 2018
Thank you for taking time to write about us. Looking forward to welcome you for your next visit

10/10 Excellent

Ita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond expectations
Very clean n quite new condition
Stayed 2 nights in Feb 2018
Response from Pascale on 21 Feb 2018
Thank you

10/10 Excellent

Jacqui, Paraparaumu, Kapiti Coast, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
Wonderful hosts, excellent room. We will definitely stay here again
Stayed 1 night in Dec 2017
Response from Pascale on 2 Jan 2018
Thank you Jacqui. We look forward to having you again :)

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great location close to restaurants and main roads. 5 min walk to beach.
Stayed 2 nights in Dec 2017
Response from Pascale on 22 Dec 2017
Thank you Tony. Have a great Christmas

10/10 Excellent

deli and landen, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent ..close to all the eatry
Awesome stay at this motel ..would diffently go back again.
Stayed 1 night in Nov 2017
Response from Pascale on 30 Nov 2017
thank you, we look forward to your next visit :)