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"Fantastic resort!! Exceptional service staff and service. We spend 6 night at this resort and we didn't even need to leave the property. If you go to this resort make sure to get in touch with OMAR at guests services!! And Diego and Dario from the concierge. The will make your vacation an experience. The pools and the pool activities are fun and kids will have fun! Much appreciated thell the hospitality and making it memorable for my family!! "

"Great stay "

"I enjoyed it here, staff were friendly, room was really nice and spacious and the dining was good. My son had an awesome time at the Splash Park. Will definitely go back!"

"The resort was perfect. The food was fabulous. The staff were wonderful. "

"We just got back from the most amazing trip and can’t stop talking about how perfect everything was! From the moment we arrived, every single staff member went above and beyond to make sure we felt welcomed, relaxed, and truly taken care of. Everyone was incredibly friendly, professional, and hardworking — you could tell they genuinely cared about making each guest's experience special. We want to give a very special shout out to Belene, Eduardo, and Gabriel — the dream team! Their kindness, attention to detail, and constant willingness to help made all the difference. Thanks to them and Miguel who had checked us in, we had our most perfect stay yet. We’ve been to other all-inclusives before, but this one tops them all — hands down. The service, the atmosphere, and the people made it unforgettable. Already dreaming of coming back"

"Excellent customer service, the entertainment team was amazing! Abram, Eddie,Diego and Tita! Nice food selection and drinks, great evening events. Highly recommended. Will be back."

"Very nice people. Great hospitality. I just wish we got more of a tour when we arrived. There was so much to do but we didn’t really know where to find anything"

"Friendly staff, helped with anything we needed. Good food and clean rooms"

"Secrets Akumal was an extraordinary experience that exceeded my expectations in many ways. The food was delicious, the pools were pristine, and the entire hotel, including our room, public bathrooms, and everything in between, was remarkably clean. Secrets Akumal truly pays attention to every detail. The beach, unfortunately, was not great due to seaweed, but this was not the hotel’s fault. They did everything possible to clear it. But the most impressive aspect of the resort was its service team. Jonas, Max, Ara, and the rest of the entertainment team were all incredibly friendly and fun. The wait staff was also excellent. Diego from Market Cafe, Raul from Portofino, Santiago from Beach Service, and many more, all provided great service and attentiveness. Our room was always clean and stocked with everything thanks to Silvia and our concierge, Leidy. I highly recommend trying this resort out. You won’t regret it. "