Zama Hotels, Tulum

"The food was really good but offered no alcoholic drinks at all. "

"Overall not a bad stay. Apartment was very spacious, although a bit tired in places. Kitchen crockery and utensils were very minimal. Shower enclosure very large, but you can't stop water going all over the floor. Could do with a squeegee in the bathroom. Also the room has a very musty / damp smell about it. Breakfast in the restaurant was always pleasant, serving staff always very nice and courteous."

"I had an amazing stay here، and honestly, it exceeded my expectations. The resort is beautifully maintained-clean, organized, and very well taken care of. The staff are incredibly friendly, kind, and always helpful, with fast and impressive service. The rooms are spacious, and the bathrooms are large. The restaurants offer a good variety, and we enjoyed most of what we tried. The 24-hour coffee shop was a highlight. The pools are clean, well-maintained, and never feel overcrowded. A special mention to the entertainment team—they were welcoming and added so much fun to our stay. We especially want to thank Jhonny, who taught us how to make bracelets, and we also enjoyed a painting session. There are plenty of activities to enjoy, including yoga, ceramics, dancing, and a fun foam party. The beach requires a short shuttle ride, but honestly, that turned out to be part of the charm. I didn’t expect to enjoy the ride as much as I did—it added a unique touch to the experience. The beach itself is in a great location, clean, and offers excellent service. The beach area is near local shops and a street full of stores, so we could easily go out, walk around, explore, and come back without going far. The resort and beach are also stunning for photos—every corner is beautiful. I want to emphasize again how exceptional all the staff were—their kindness and service truly went above and beyond."

"Did not eat breakfast , Park is good distance away ..staff was friendly..room was clean "

"Amazing and everything was excellent "

"Nice stay. Wonderful hosts and staff. Big room. A bit off the main area, so quieter, but helps to have a car. Would stay again. "

"Everything was perfect! I would absolutely recommend this place in a heartbeat! Everything was easily accessible and within reasonable reach! The staff is very friendly."

"Incredible service from the staff. Great room and pools were lovely. Restaurant had great food! "

"Nothing like the pictures. Checked out within an hour of arriving and booked somewhere else. Would not recommend at all!!!!"