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"Didnt use the amenities, location was good"

"ken at the front desk did a great job helping us fix our room situation. he was great to deal with"

"The room is well maintained. The hotel is quiet and in a good lication along banff avenue and downtown. Check in and check out is a breeze and the staff are all great."

"Clean property and great location! Love how there was also free parking. Staff were nice as well."

"Parking is a bit cramped for larger vehicles when it is busy. "

"Had a great stay for mothers day"

"Everything is good! From parking to staff to amenities to rooms!"

"Please be very very careful which room you book. The first room they put me in was absolutely gross and unkept. It looked like the room was not cleaned for a very long time. There was an awful smell like mold. Please be careful. They eventually moved me. I had a diamond ring go missing with the move. I left it on the kitchen sink as I took it off to wash my hands in the old room. The ring was valuable. The staff were not helpful and did not return my calls. I asked to go look in the old room and they said no. They said they would have an answer for me at check out (11 am) today however when I went to check out they said they have not followed up yet. They promised me they would call me today and I am still yet to receive a call on where my ring went. I can only assume a staff took the ring as they were the only ones that had access. The room was not booked after me. I will never stay here again and I would truly caution people on staying here. I have enclosed photos of the first room they put me in. To mention as soon as my daughter went into the room she had an allergic reaction and started getting hives. "

" They put our luggage into other guest room and we actually had to go into other room to pick our luggage out at 10 o’clock at night. It was uncomfortable and unreasonably stressful. Although they did try to make up for it, it truly did ruin our first night of a two night day. That being said, you cannot beat the location. The hill was amazing and staff were beautiful. "