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Featured image
Indoor pool
Indoor pool
Flat-screen TV
Premium bedding, in-room safe, iron/ironing board, free WiFi

Guest reviews

4.1 out of 5 Very good
1,985 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Free WiFi
Spa
Restaurant
Breakfast Available
Business Services
Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Map

Explore the area

Popular LocationBanff National Park Information Centre11 min walk
Popular LocationBanff Lake Louise Tourism Bureau11 min walk
Popular LocationTunnel Mountain7 min drive
AirportBanff, AB (YBA)8 min drive

Choose dates to view prices

  • Standard Room, 2 Double Beds

    4.2/5 guest room rating

    Room amenities

    • 27 sq m
    • Sleeps 4
    • 2 Double Beds
    More detailsStandard Room, 2 Double Beds
  • Standard Room, 2 Queen Beds

    4.4/5 guest room rating

    Room amenities

    • 28 sq m
    • Sleeps 4
    • 2 Queen Beds
    More detailsStandard Room, 2 Queen Beds
  • Corner Suite with Spa Bath

    5/5 guest room rating

    Room amenities

    • 46 sq m
    • Mountain view
    • Sleeps 3
    • 1 King Bed
    More detailsCorner Suite with Spa Bath
  • Superior Room, 2 Queen Beds

    4.2/5 guest room rating

    Room amenities

    • 28 sq m
    • Sleeps 4
    • 2 Queen Beds
    More detailsSuperior Room, 2 Queen Beds
  • Standard Room, 1 King Bed

    4/5 guest room rating

    Room amenities

    • 28 sq m
    • Sleeps 2
    • 1 King Bed
    More detailsStandard Room, 1 King Bed
  • Superior Room, 1 King Bed

    4.1/5 guest room rating

    Room amenities

    • 28 sq m
    • Sleeps 4
    • 1 King Bed
    More detailsSuperior Room, 1 King Bed

About this area

Banff

In the city centre, Banff Caribou Lodge and Spa is in an area with great shopping. Banff Springs Golf Club and Upper Hot Springs are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tunnel Mountain and Cave and Basin National Historic Site. Banff Park Museum and Cross Zee Ranch are also worth visiting. Take in the nearby slopes with cross-country skiing and snowboarding, or try out other outdoor activities such as snowmobiling and snowshoeing.
Visit our Banff travel guide
View map
Popular Location

What's nearby

  • Banff National Park Information Centre - 11 min walk
  • Banff Lake Louise Tourism Bureau - 11 min walk
  • Banff Centre for Arts and Creativity - 16 min walk
  • Canada House Gallery - 17 min walk
  • Tunnel Mountain - 7 min drive

Getting around

  • Banff Station - 17 min walk
  • AirportCalgary, AB (YYC-Calgary Intl.) - 92 min drive

Restaurants

  • Ticino Swiss-Italian Restaurant - 8 min walk
  • Earl's - 13 min walk
  • Old Spaghetti Factory - 13 min walk
  • St. James Gate - 14 min walk
  • Evelyn's Coffee World - 14 min walk

About this property

Banff Caribou Lodge and Spa

3.5-star spa hotel near Banff Lake Louise Tourism Bureau
This smoke-free hotel features a restaurant, a bar/lounge and a spa tub. WiFi in public areas is free. Additionally, coffee/tea in a common area, massage/treatment rooms and a business centre are on-site. All 190 rooms provide conveniences such as fridges and coffee makers, plus complimentary wireless Internet access and flat-screen TVs with cable channels. Room service (during limited hours), premium bedding and free local calls are among the other amenities available to guests.
Banff Caribou Lodge and Spa offers 190 forms of accommodation with a safe and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Garage
  • Ski shuttle nearby

Food and drink

  • Full breakfast available for a fee daily 7 AM–11 AM: CAD 15.00-30.00 for adults and CAD 10.00-20.00 for children
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Bike rentals
  • Spa services
  • Hot tub

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Fridge

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski storage
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Japanese

Business services

  • 2 meeting rooms
  • Business centre
  • Computer station
  • Conference space (765 square feet)

Spa

  • 6 treatment rooms
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Linens
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Free local calls
  • Iron/ironing board
  • Recycling
  • Safe

Policies

Check-in

Check-in between 4:00 PM and 2:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between CAD 15.00 and CAD 30.00 for adults, and CAD 10.00 and CAD 20.00 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Property is also known as

Banff Caribou
Banff Caribou Lodge
Caribou Banff
Caribou Banff Lodge
Caribou Lodge
Caribou Lodge Banff
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa
Banff Caribou Lodge Spa
Banff Caribou And Spa Banff
Banff Caribou Lodge and Spa Hotel
Banff Caribou Lodge and Spa Banff
Banff Caribou Lodge and Spa Hotel Banff

Frequently asked questions

Can I cancel my reservation for free at Banff Caribou Lodge and Spa and receive a full refund?
Yes, Banff Caribou Lodge and Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Banff Caribou Lodge and Spa cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Banff Caribou Lodge and Spa?
As of 24 Oct 2020, prices found for a 1-night stay for 2 adults at Banff Caribou Lodge and Spa on 25 Oct 2020 start from NZ$125, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Banff Caribou Lodge and Spa pet-friendly?
No, pets are not allowed at this property.
What time is check-in at Banff Caribou Lodge and Spa?
Check-in is from 4:00 PM to 2:00 AM. Late check-in is available during limited hours.
What time is check-out at Banff Caribou Lodge and Spa?
Checkout is at 11 AM.
Where is Banff Caribou Lodge and Spa located?
Located in the heart of Banff, this spa hotel is 0.6 mi (0.9 km) from Banff Lake Louise Tourism Bureau, and within 3 mi (5 km) of Cave and Basin National Historic Site and Tunnel Mountain. Banff Springs Golf Club and Banff Gondola are also within 3 mi (5 km). Banff Station is 17 minutes by foot.
4.1
Very good
5 - Excellent
765
4 - Good
778
3 - Okay
277
2 - Poor
120
1 - Terrible
45

4.2/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, property conditions & facilities
Sad face IconDisliked: Staff & service
Nice hotel a short walk from Banff Town Centre, rooms were adequate and clean. The staff were miserable and unfriendly from the first moment i checked in. The hot pool had limited capacity due to Covid, when i tried to place my name on the list staff told me i needed to call down first (not sure what difference calling would have made since i was just enquiring if they could put me on the list). The staff reaction was one of intolerance and treated me like i was stupid. The only time they were friendly was when i checked out. Not sure if i would go back when other places also need business and would be much more thankful for it.
Stayed 2 nights in Oct 2020

5/5 Excellent

Travelled with family, Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property, staff are amazing, great location, clean and cozy rooms.
Stayed 1 night in Oct 2020

3/5 Okay

Travelled with family
Happy face iconLiked: Amenities, property conditions & facilities
Sad face IconDisliked: Staff & service
The staff here seemed to be inconsistent. Upon check in, I was quoted an amount for my stay that seemed $150 higher than I had anticipated. When I asked the staff to confirm the rate and whether the amount quoted included a security deposit, they said there was no deposit and that it was just the rate I had agreed to and the difference was ‘taxes’. Didn’t seem right to me so I checked again in the morning and a new staff clarified that the difference was indeed for the security deposit. No bother. Then later we wanted to use the pool, so we asked the front desk what the procedure was for using it given the situation with COVID-19. They said no problem, just call and they’ll let us in. I asked if there was a waiting list, and the answer was no. So we went for dinner and kids were excited about the pool, until when we called the front desk to use it and were told now there was a waiting list and it was 20 rooms deep. No pool that day. Our room was comfortable, though the bed seemed near the end of its life. The shower had a shampoo dispenser which was leaking and left a yellow trail of ooze along the bottom of the tub. Super slippery, and no shampoo leftover. When I raised this concern with the front desk, only to let them know of the potential safety hazard that may await the next guest, they seemed perplexed as to why I’d bring it up, asking if I’d told anyone about it. That’s when I said, I’m telling you about it. Blank stares. Probably try another place next time
Stayed 3 nights in Oct 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, warm and welcoming. Staff was friendly and underground parking was great
Stayed 2 nights in Oct 2020

3/5 Okay

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Sad face IconDisliked: Amenities
They closed the pool for maintenance on a Saturday .... probably could have been done on a Tuesday if they were smart
Stayed 2 nights in Oct 2020

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