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"the hotel is very nice. great location parking is not included: complimentary parking means :either you pay parking at the hotel or park on the streets. not clear in the website: it is not complimentary!"

"Clean roomsl, efficient housekeeping, excellent facilities and hot pool"

"Good amenities, service, and location for the price."

"Friendly staff. Great location. The pool facilities weren't available at the time, but we could use the facilites at some of the other hotels for free. "

"Staff was great! Close to everything! "

"Room was fantastic"

"Everything was wonderful at the Otter Hotel. I had no idea what to expect walking in as I booked based on meeting others here. My partner and I had great room with everything we needed, there was a nice view of the mountains as well. The restaurant (Good Folk) was delicious as was the coffee included with our stay. All the staff were very friendly. We really enjoyed the rooftop hot tub with the fire pits that offered a great view of the night sky. Looking forward to staying here again in the future! "

"Eveything was amazing! Staff especially! Diane at front desk Kristal the bar manager As well as one the bar staff, young man with longer hair and Ukrainian accent. And the gentleman who brings the wood to guests and also drives the shuttle "

"This was a wonderful hotel to stay at. We stayed in a suite which had amazing views and breakfast included. The VIP staff was incredible and helped us plan our stay a couple weeks in advance. They were also there to help in every way. Overall this hotel is the Best in Banff. (We went to the Chateau LL as well.) "