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Otter Hotel

4.0 star property
Hotel in Banff with 2 hot tubs and fitness centre

Choose dates to view prices

A fireplace in reception, a gym and 2 hot tubs are just a few of the amenities provided at Otter Hotel. The on-site restaurant, Good Folk, offers breakfast and dinner. Free in-room WiFi and a bar are available to all guests.
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Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$348
includes taxes & fees
4 Jan - 5 Jan 2026

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(31 reviews)

Highlights

Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Private bathroom
Hairdryer
Electric kettle
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(24 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Private bathroom
Hairdryer
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Private bathroom
Hairdryer
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Private bathroom
Hairdryer
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Private bathroom
Hairdryer
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

8.8 out of 10
Excellent
(13 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Private bathroom
Hairdryer
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
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About the area

Map
1000 600 Banff Ave, Banff, AB, T1L1H8

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Victoria Glacier - 6 min walk - 0.5 km
  • Banff National Park Information Centre - 16 min walk - 1.4 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Canada - ‬2 min walk
  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪Good Earth Coffeehouse - ‬16 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk

About this property

Otter Hotel

Upscale hotel near Upper Hot Springs
A fireplace in reception, a gym and 2 hot tubs are just a few of the amenities provided at Otter Hotel. The on-site restaurant, Good Folk, offers breakfast and dinner. Free in-room WiFi and a bar are available to all guests.
Other perks include:
  • Free self-parking
  • An electric car charging station, a 24-hour front desk and luggage storage
  • A lift, multilingual staff and smoke-free property
Room features
All 174 rooms feature comforts such as air conditioning, as well as perks such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and hairdryers
  • 50-inch TVs with cable channels
  • Fridges, electric kettles and heating

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The price is NZ$376
includes taxes & fees
4 Jan - 5 Jan 2026
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

Is Otter Hotel pet-friendly?

Yes, Otter Hotel allows cats and dogs (limit 2 total). There's a fee of CAD 30 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at Otter Hotel?

As of 20 Dec 2025, prices found for a 1-night stay for 2 adults at Otter Hotel on 4 Jan 2026 start from NZ$347.72, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Otter Hotel?

Self-parking is free at this property.

What time is check-in at Otter Hotel?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Otter Hotel?

Checkout is at 11:00 AM.

Where is Otter Hotel located?

Located in Uptown District, this hotel is within 1 mi (2 km) of Victoria Glacier and Banff Lake Louise Tourism Bureau. Surprise Corner and Banff National Park Information Centre are also within 1 mile (2 km). Banff Station is 20 minutes by foot.

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Reviews

Otter Hotel Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Amenities

9.6

Staff & service

9.6

Eco-friendliness

9.6

Property conditions & facilities
Rating 10 - Excellent. 982 out of 1241 reviews
Rating 8 - Good. 168 out of 1241 reviews
Rating 6 - Okay. 61 out of 1241 reviews
Rating 4 - Poor. 15 out of 1241 reviews
Rating 2 - Terrible. 15 out of 1241 reviews

Reviews

10/10 Excellent

Savanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved our stay!
Stayed 5 nights in Nov 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Nov 2025

8/10 Good

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
Overall, great stay, staff was great. Location and outdoor hot tub fantastic!
Stayed 2 nights in Dec 2025

10/10 Excellent

Sabrina

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel and the big outdoor hot tubs were amazing!
Stayed 2 nights in Nov 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
We love our stay and definitely we will come back!
Stayed 1 night in Dec 2025

10/10 Excellent

Jasper

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Dec 2025

10/10 Excellent

Hughsten

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, easy check-in and really nice hot tub area.
Stayed 1 night in Nov 2025

10/10 Excellent

Jen

Liked: Cleanliness, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Nov 2025

10/10 Excellent

Justus

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view from hot pools, loved the sauna, clean modern rooms! Would stay again
Stayed 1 night in Dec 2025

10/10 Excellent

Alex

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel with friendly staff
Stayed 1 night in Dec 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking, beautiful views, smooth check in, awesome pool, and close to everything!!
Stayed 6 nights in Dec 2025

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay !!
Stayed 1 night in Nov 2025

10/10 Excellent

Braden

Liked: Cleanliness, amenities, property conditions & facilities
Great hot tub
Stayed 1 night in Dec 2025

10/10 Excellent

Jaylyn

Liked: Cleanliness, amenities, property conditions & facilities
The staff was super friendly and everyone was so helpful! The hot tub was great! Would stay here again.
Stayed 2 nights in Dec 2025

10/10 Excellent

Andrew Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again
Stayed 2 nights in Nov 2025

10/10 Excellent

jaspreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mountainview from the hot tub really did it for me!!
Stayed 3 nights in Dec 2025

10/10 Excellent

Mara

Liked: Cleanliness, amenities, property conditions & facilities
I love this place very clean 👍
Stayed 2 nights in Dec 2025

10/10 Excellent

Garett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot and super service
Stayed 1 night in Dec 2025

10/10 Excellent

Melanie

Liked: Cleanliness, amenities, property conditions & facilities
An absolute amazing experience. Would recommend anyone to stay here
Stayed 9 nights in Nov 2025

10/10 Excellent

Sokol

Liked: Amenities
Great place to stay in banff.
Stayed 1 night in Oct 2025

10/10 Excellent

Jenny

Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay, good amenities and nice and safe covered parking provided.
Stayed 2 nights in Nov 2025

10/10 Excellent

Emun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mountain view is amazing
Stayed 1 night in Dec 2025

10/10 Excellent

Katelynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely be back. Amenities were great and staff truly went above and beyond to make our stay memorable
Stayed 4 nights in Dec 2025

10/10 Excellent

Christina

Liked: Cleanliness, property conditions & facilities
Beautiful hotel. Rooms were great, hot pools were amazing with great views, and the restaurant food was top notch.
Stayed 2 nights in Oct 2025

10/10 Excellent

Iuliia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay! Room was clean, staff were welcoming and helpful!!!
Stayed 1 night in Nov 2025