All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We had a lovely stay, it was clean and staff were friendly. We really liked the bathroom and the cooked breakfast
Anna
Stayed 1 night in Mar 2024
Response from Lily on 19 May 2024
Hi Anna, thank you for your 5-star review. We are thrilled that you enjoyed your stay with us. Our housekeeping team always ensure that our hotel is up to our excellent cleanliness standards. Our breakfasts are made fresh in our kitchen! We hope to welcome you back soon.
Hi Gary, thank you for your lovely review. We are thrilled that you enjoyed your stay in our tranquil hotel and found our central location convenient. We hope to welcome you back again.
4/10 Poor
Kenneth
8 May 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The superior room we booked was extremely noisy. We had to ring reception 3 times before anything was done about this. The room was extremely dark. There was a bad drain type smell in the bathroom. We were also disappointed with the hotel restaurant. We booked an early table only to find steak was no longer an option in a very limited menu.
Kenneth
Stayed 1 night in May 2024
Response from Lucy on 17 May 2024
Thank you for your review.I was disappointed to hear that there was some noise from external factors during your stay. I can assure you that this is a rare occurrence, but being in the centre of the town, on occasion there can be some noise, which is obviously beyond our control. As you were in one of the original Character rooms, dating back to 1450 they are not as bright as modern rooms.Our Summer menu has just launched, sadly prior to this we were finding it increasingly difficult to source some items from the old menu, I am sorry if this left you disappointed. We would be delighted to welcome you back in the future, where I am sure you would see a difference in the experience.
We only stayed for a couple of nights and found the location perfect for exploring Stratford on Avon, the courtesy and efficiency of the staff was exceptional and the room was well equipped.
We dined in the restaurant on our first evening and the quality of the food was great.
As always in Stratford free parking is an issue so it’s worth bearing in mind that you need to allow £10-14 per day as an add on but we’ve never struggled to find somewhere close to our accommodation
Overall a great stay and would recommend this hotel as good value and perfect location
Terry
Stayed 2 nights in May 2024
Response from Lucy on 3 May 2024
t is lovely to hear that you enjoyed your stay and found our hospitality courteous and exceptional. Our location is indeed perfect for exploring the town and as you have commented, there is parking very close by albeit at a small charge.We look forward to welcoming you back.
Great place to stay in a wonderful area of England. I hop to be back.
PE
Stayed 2 nights in Apr 2024
Response from The White Swan Hotel on 1 May 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us in this wonderful area of England. We'd love to welcome you back anytime you're in the area. Until then, safe travels, and we look forward to hosting you again in the future!Eva - Reception Team
What a great location. Lovely hotel. A great room and my wife loved the tub. Had Sunday roast in the dining room as well as breakfast, both were delicious.
Steven
Stayed 1 night in Apr 2024
Response from The White Swan Hotel on 1 May 2024
We're delighted to hear you had a wonderful stay with us! It's fantastic that you enjoyed our great location and lovely hotel. We're thrilled your room, especially the tub, met your expectations. And we're even happier to hear that both our Sunday roast and breakfast were delicious. We look forward to welcoming you and your wife back for another fantastic stay soon!Eva - Reception Team
10/10 Excellent
MICHELLE
Travelled with family
14 Apr 2024
Lovely hotel with beautiful historic features. Staff very friendly and managed my request to make sure there was no down/feather bedding in the room due to allergies.
MICHELLE
Stayed 1 night in Apr 2024
Response from Lucy on 14 Apr 2024
Thank you for your 5/5 review. We are delighted that you enjoyed your stay and that your request was fully met. We have a superb position in the middle of town and we are pleased that you appreciated the beautiful historic features that our hotel has to offer. We do hope that you will be back soon.
10/10 Excellent
John
Travelled with partner
13 Apr 2024
Liked: Amenities
Great location friendly staff
John
Stayed 1 night in Apr 2024
Response from Lucy on 13 Apr 2024
Thank you John for your 5/5 rating. We are delighted that you found the staff friendly and the location ideal for exploring our town. We hope to see you again soon.
10/10 Excellent
ALEXANDER
11 Apr 2024
ALEXANDER
Stayed 1 night in Apr 2024
Response from The White Swan Hotel on 1 May 2024
Thank you for the 5-star review! We're thrilled to hear that you had a great experience staying with us. We strive to provide top-notch service and amenities, and we're delighted that you found our hotel to be a great place to stay in such a wonderful area. We can't wait to welcome you back on your next visit!Eva - Reception Team
10/10 Excellent
Debbie
Travelled with partner
7 Apr 2024
Liked: Cleanliness, amenities
Everything
Debbie
Stayed 1 night in Apr 2024
Response from Kind regards, Reception Team on 7 Apr 2024
We loved having you stay with us, so it is lovely to see that you have rated us 5/5. We like to provide a friendly and welcoming atmosphere, so it is great when guest recognise and appreciate this. We have many returning guests and we sincerely hope that you will be of them.
Response from Kind regards Reception Team. on 7 Apr 2024
Thank you for your review of your stay with us at the White Swan Hotel. I am sorry to hear that items were not being replenished in a timely manner. This is not our usual standard and I will pass this on to the management to see what let us down on this occasion. I hope that this will not deter you from staying with us again in the future.
Very nice property with lovely staff. The tiles in my shower area needed some attention which I pointed out Friday morning and it was sorted Saturday morning. Although sorted, still not the standard of a 4 star hotel. Apart from it was a very comfortable stay and I would book it again if I ever back down that way.
James
Stayed 3 nights in Mar 2024
Response from Lucy on 28 Mar 2024
Thank you, James, for your review. I am pleased that some temporary action was sorted to immediately sort out the issue you experienced. We are fortunate to have a full time maintenance team working at our hotel so any snagging that is pointed out is then put forward for action, and if guests are present, a temporary fix is usually made in order to give the least amount of disruption. We are delighted that you will rebook if in the area. We value our loyal guests and look forward to welcoming you back.
Lovely stay, staff all very friendly, food excellent.
John
Stayed 1 night in Feb 2024
Response from Lucy on 24 Feb 2024
What a great review you have given, John. The staff will be delighted that you enjoyed your stay and found the staff friendly, as well as finding the food excellent. Do return again soon
8/10 Good
Josephine
18 Feb 2024
Josephine
Stayed 2 nights in Feb 2024
Response from Lucy on 24 Feb 2024
Thank you, Josephine for taking the time to write a review. We see you enjoyed your stay and hope to see you back again soon.
Excellent location. Lovely staff. Food very good.
We were in room 107 we feel that the carpet could do with being renewed. Also the bed. Other than that it was very nice.
Dawn
Stayed 2 nights in Feb 2024
Response from Lucy on 18 Feb 2024
Thank you, Dawn for your 4/5 review. We are pleased that you found the food very good, the staff lovely and the location excellent. We are currently refurbishing the rooms and the carpets and soft furnishings in most of the rooms have already been replaced. This is an ongoing process so we hope your next stay will have you commenting on the wonderful new rooms.
Quite handy for RSC. (10mins walk). Good bar/restaurant options and easy to book. Food very good. Exceptionally good double glazing - room very quiet - especially for the old part. Staff were really nice from reception through to the bar/dining. Car park over the road reasonably priced compared to others.
Anthony
Stayed 1 night in Feb 2024
Response from Lucy on 18 Feb 2024
Thank you Anthony for your 5/5 ratings which are appreciated by all of the staff. We are delighted that you found all aspects of your staff so good. We look forward to welcoming you back.
Lovely warm and welcoming pub/hotel. Staff very welcoming and friendly.Only slight problem is that it took 45 minutes for breakfast to arrive; good job we weren't in a hurry to go somewhere! Brilliant location right in the centre of Stratford
Kevin
Stayed 1 night in Feb 2024
Response from Lucy on 18 Feb 2024
Thank you Kevin for your 5/5 rating. We are pleased that you enjoyed your stay and very much hope to see you again to enjoy more of our hospitality.
Lovely hotel in a great location. Staff were very friendly. Our room was great size room and spotlessly clean. Would recommend this hotel and we would stay here again.
Verified traveller
Stayed 1 night in Feb 2024
Response from Lucy on 18 Feb 2024
Thank you for your 10/10 review. We are delighted that you enjoyed your stay with us. Thank you for recommending us, that means a lot to us and I'm sure that team will feel appreciated knowing that you have spotted how spotlessly clean we keep the hotel.
Good Morning , Thank you for taking the time to leave us a wonderful 5/5 review we really appreciate this .And we hope to welcome you back for another stay . Astynn
Booked last minute for a 1 night stay and we wasn’t disappointed. We received a lovely friendly welcome at reception and from that moment the hotel proved to be a wonderful find. Beautifully decorated spacious and exceptionally clean room and the perfect breakfast, served by lovely friendly staff - just what we needed to be set up for the day ahead. Looking forward to staying again.
Amanda
Stayed 1 night in Feb 2024
Response from Lucy on 3 Feb 2024
Thank you Amanda for your lovely 5/5 review. We are delighted that you enjoyed all aspects of your last minute stay and we are very much looking forward to welcoming you back.
10/10 Excellent
Natalie
3 Feb 2024
Natalie
Stayed 3 nights in Jan 2024
Response from Lucy on 28 Mar 2024
Thank you so much for your 5/5 review. It is very much appreciated.
We had a most enjoyable stay. Lovely room, really nice hotel public areas with a lot of history. Staff were friendly and helpful and the food was excellent. Location was great and there was plenty of low cost parking nearby. We would definitely stay here again
Andrew
Stayed 1 night in Jan 2024
Response from Lucy on 3 Feb 2024
Thank you Andrew for taking the time to leave a 10/10 review. We are pleased that all the staff you encountered were friendly and helpful and also that you found our food to be excellent. We hope to see you back soon.
Lovely stay will come back, clean and comfortable. Breakfast was lovely, however things ran out on both mornings, whether plates/glasses / white bread , silly little things that could be avoided.
Jean
Stayed 1 night in Jan 2024
Response from Lucy on 3 Feb 2024
We appreciate your 10/10 feedback and the honestly of your comments. We will speak with the breakfast service manager and try to establish why certain food items were not replenished, as this would be what we expect. We are delighted that you found everything clean and comfortable and look forward to welcoming you back.
I had an excellent stay at The White Swan, the staff were all excellent, the room was well furnished and bathroom excellent. I eat in the restaurant fantastic breakfast and my evening meal was superbly served up. The hotel very convenient to the rail station and just a few minutes walk to the riverside...will definitely return to the hotel
Graham
Stayed 2 nights in Jan 2024
Response from Lucy on 3 Feb 2024
What a wonderful 10/10 review. We will definitely be delighted to see you back and enjoying more of our hospitality.
Stunning ‘olde world’ property with loads of character.
Staff were very friendly and helpful.
Breakfast and evening meals were excellent quality and value for money- would definitely stay again. Keep up the good work!
Alan
Stayed 1 night in Jan 2024
Response from Lucy on 3 Feb 2024
Thank you Alan for your amazing 5/5 rating and the lovely, honest comments about so many aspects of your stay. We look forward to welcoming you back.
Lovely hotel with lots of character and a very central location. Friendly staff on arrival, in the bar and restaurant. Cosy, clean room.
Grace
Stayed 1 night in Jan 2024
Response from Lucy on 3 Feb 2024
Thank you Grace for leaving a 10/10 review when you stayed for your anniversary. Your comments are certainly true about our ideal central location and the wonderful authentic character of the hotel We hope to see you again soon.
10/10 Excellent
stephen
9 Jan 2024
stephen
Stayed 1 night in Jan 2024
Response from Lucy on 3 Feb 2024
Thank you Stephen for your 5/5 review. We hope to see you back soon.
10/10 Excellent
Louise
6 Jan 2024
Louise
Stayed 1 night in Jan 2024
Response from Lucy on 3 Feb 2024
Thank you Louise for your 5/5 review. We would love you to return and enjoy more of our hospitality.
Poor check in., rooms not ready at 3pm, only one member of staff on reception.
Comfortable room.
Average breakfast, part buffet/part served ( slow service, had to ask for more coffee)
Verified traveller
Stayed 1 night in Dec 2023
Response from Lucy on 3 Feb 2024
Thank you for taking the time to leave a review. We are disappointed that you left your feedback anonymously as we feel it is difficult to get in touch and discuss your stay. It is not usual for guests to find complaint with our breakfast service, so we apologise that this was the experience you had during your stay. Occasionally we do find the Reception to be very busy and we would usually add extra staff but it seems you arrived at a particularly busy time when we weren't able to add more staff. We do hope this won't stop you from returning.
10/10 Excellent
Lisa
1 Jan 2024
Lisa
Stayed 2 nights in Dec 2023
Response from Lucy on 3 Feb 2024
Thank you Lisa for your 10/10 review. We are so pleased you had a fabulous stay with us. We are looking forward to welcoming you back.
8/10 Good
Jude
Travelled with family
29 Dec 2023
Liked: Amenities
Location . The history of the place .
Jude
Stayed 2 nights in Dec 2023
Response from Lucy on 3 Feb 2024
Thank you Jude for your 4/5 rating. We have an amazing location and oodles of history. Perhaps you can return soon and enjoy more of our hospitality,
The staff were so accommodating friendly and helpful.The hotel is full of character and charm.The food, particularly the breakfasts were superb. Be prepared for expensive bar prices though.
Overall a gem of a place to stay
Amanda
Stayed 3 nights in Dec 2023
Response from Lucy on 3 Feb 2024
Thank you Amanda for your 10/10 review. We are delighted that you enjoyed your stay and loved the character and charm. We would be so pleased to welcome you back.
Beautiful hotel right in the heart of town. Just one night this time round but would definitely go back. Staff are really helpful and friendly and a fab breakfast.
terrie
Stayed 1 night in Nov 2023
Response from Libi on 26 Nov 2023
Hi Terrie, thank you for your brilliant 10/10 review, we really appreciate it. We are so delighted to hear you had a wonderful stay with us, and especially enjoyed your delicious freshly cooked breakfast. It is wonderful to hear you felt our staff were friendly, welcoming and attentive to you, your positivity will be passed on! It would be a pleasure to see you return! Best wishes -Libi
Such a unique property! Definitely the place to be.
Hannah
Stayed 1 night in Nov 2023
Response from Libi on 26 Nov 2023
Hi Hannah, thank you for your lovely review, we are delighted to hear you had a great time with us. Thank you for appreciating the quirky appearance of our historical Hotel, we hope you enjoyed the ambience and authenticity. It would be a pleasure to welcome you back in the future! Best wishes, Libi
Beautiful hotel. Excellent location, close to sites and train station. Breakfast was excellent. Friendly staff. Atmosphere was fantastic. Would certainly stay again.
Verified traveller
Stayed 1 night in Nov 2023
Response from Libi on 18 Nov 2023
Hi, hope you are well. Thank you for leaving us such a lovely 10/10 review, we highly appreciate it. It is so lovely to hear you found our location convenient for you, we are very lucky to be in the centre of town. Thank you for the positivity towards our hardworking staff, your comments will be passed on. We would absolutely love for you to return soon! Best wishes, Libi
Interesting old property. The bar and restaurant were not overcrowded. I usually avoid staying in a pub because they can be noisy at night, but this was not. We enjoyed our stay. The hotel is well-located for everything in Stratford.
Shirley
Stayed 1 night in Nov 2023
Response from Libi on 14 Nov 2023
Hi Shirley, thank you for taking the time to leave us a review, we really appreciate it. We are so glad to hear you found our hotels location to be of convenience to you, we are lucky to be so central. It is wonderful to know that you felt our pub and restaurant area was not too noisy and did not affect your stay, we would be delighted to welcome you back! Kind regards, Libi
10/10 Excellent
Alessandro
6 Nov 2023
Attention also to the small, very important things
Alessandro
Stayed 3 nights in Nov 2023
Response from Libi on 12 Nov 2023
Hi Alessandro, thank you for taking the time to leave us a review, we really appreciate it. We are delighted you had a lovely stay with us, it would be a pleasure to welcome you back! Best wishes, Libi