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"Staff were helpful and polite. The room was clean, with an excellent view. But the bed was not very comfortable, and the heating was not brilliant. The fixtures and fittings were worn and dated. Breakfast was ok, but could do with a decent coffee machine as you would find in similar setups. So in short, a potentially lovely place that just needs investment to upgrade it."

"Fantastic host, lovely comfortable room and first class breakfast with perfect eggs!!"

"Very friendly, welcoming and helpful staff. "

"Cancelled less than 24 hours prior to arrival, still no refund"

"Great hotel for the money. Room was better than a lot of Premier Inns these days. Very helpful staff. Would stay again. "

"Wonderful location, comfortable stay"

"A comfortable stay at a good rate."

"We stayed in room 102 (cosy room) a lovely little room over looking the gardens. The room was clean and spacious with a walk in shower. We had breakfast which was delicious , served by Rachel the hotel manager, she was bubbly and very approachable giving plenty of suggestions for our trip. The hotel is normally busy but turned out we were the only guest for the evening which made for a peaceful stay (no complaints here) "

"Great stay"

"Perfect location, helpful friendly staff, room very clean, beds very comfy, have stayed here everytime im in durham, perfect thank you Food in bar are great too"

"Lovely location and really friendly staff"

"Our room was clean and a good size, the breakfast was good. "

"Always a great staff after days work warm comfy room hot shower good restaurant and food"

"The entrance to check in was not obvious from the outside when we arrived and the hotel is isolated in its location. However, staff were friendly, the room was clean and comfortable and the breakfast was good."