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"Excellent check in. So helpful with local advice. Breakfast was amazing!"

"Excellent hotel - location perfect, very good Onsen facilities, great breakfast, and a good bar for a drink before heading out. Would recommend"

"Super clean room, helpful staff, great 24/7 gym that is really appreciated in the city "

"No one to help with luggage; front desk would not make dinner reservation--told to walk downstairs and do it myself; very small room; sink and vanity in bedroom area instead of the bathroom; no English television station; no view from bedroom to outside; charge for everything, for example the cappuccino at breakfast and ice at bakery; gym is very small, cold, bad smell, no water and no towels; service staff often unfriendly and unprofessional. Not recommended!"

"Amazing breakfast! Good size room! Close to everything! "

"Clean room, helpful staff and excellent facilities. The rooms are deceptively efficient. They were a little off putting as someone used to US hotels, but even for someone who is very obese i wad able to confortably stay in my room. "

"amazing"

"This was our favorite hotel on our 10 day trip to Japan. The onsen was amazing, the massage chairs hit the spot when available, and we enjoyed the free coffee / ice cream / ramen daily. We did not add breakfast. The check in area can get hectic, but they had plenty of staff and things moved along nicely. Highly recommend!"

"Room was clean. Staff was very friendly. They have one of the best breakfast and bar."