Redwood Empire Association Tours and Activities

We were given a handicap accessible room without being asked … that could’ve been used for someone who needs it .plus water runs from the shower onto the bathroom area due to the access . I didn’t complain since it was a one night stay but that needs to be used for those in need / upon request . Parking is $63 I believe and front desk informed us not to leave anything in the car ( that was in the garage ) while we waited for the room to be ready … I appreciated the honesty

Safe, convenient location

The hotel itself is beautiful. The finish superb and the location outstanding. I wanted to give a 5 star review based on that alone. However, our room was not cleaned for two days and when I went and made reception aware the supervisor was quite rude and intimated that I may have been at fault by not making the cleaners aware that I wanted the room cleaned!! I had left the light on for 2 days that said,’please make up my room’. Not sure what further measures were required! I was told that they couldn’t do anything about my room that day as the cleaners went home at 4 pm! It was now 6pm. I was so gobsmacked in an American hotel where customer service is king, to be given that response. They did relent and gave money off but I was really disappointed the way that it was handled. Also, on our first day the carpet throughout our floor had, what looked like, Shake n vac sprinkled all over it. Only problem. It was left like that for 2 days! It looked unprofessional in such a totally beautiful hotel to have white powder all over the carpet. All the guests on my floor were discussing it and mystified why this would be left this way and considered acceptable in such a prestige hotel. I wanted to really love this hotel experience and it has great facilities. It just needs better management and staff that care.