Terrace/patio
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Reviews of PREMIER SUITES Reading

4 out of 5
PREMIER SUITES Reading
Minster Court, Minster Street, Reading, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 59 out of 105 reviews" "
Rating 8 - Good. 29 out of 105 reviews" "
Rating 6 - Okay. 7 out of 105 reviews" "
Rating 4 - Poor. 9 out of 105 reviews" "
Rating 2 - Terrible. 1 out of 105 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

K

Liked: Cleanliness, amenities
If located at the front of the building, there’s a lot of noise and light from the street and at all hours. You’ll need to bring earplugs and eye mask! Also, be aware that the hot water cylinder only heats overnight, so not unusual to have no hot water in the evenings! Building could do with refurbishment.
Stayed 7 nights in May 2024
Response from GM on 20 May 2024
Dear Guest,Thank you for taking the time to post a review. I am glad that you have enjoyed staying with us and I am looking forward to welcome you again soon.Kind Regards,Flori CarpCluster General Manager

8/10 Good

K

Liked: Cleanliness, amenities
Be careful to keep food in the fridge else you’ll have a plague of ants! Could probably do with some smartening up / redecoration.
Stayed 1 night in May 2024
Response from GM on 17 May 2024
Dear Guest,Thank you for taking the time to post a review. I am really sorry about your experience, I have passed your comments to the relevant department and the issue is now sorted.Kind Regards,Flori CarpCluster General Manager

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, amenities
Great property. Noisy clubs nearby that were only a problem because the old windows in the property do not properly seal. Clean. Simple. Spacious. Noisy at night.
Stayed 1 night in Feb 2024
Response from GM on 13 Feb 2024
Dear Robert,Thank you for taking the time to post a review. I am glad that you have enjoyed staying with us and I am looking forward to welcome you again soon.Kind Regards,Flori CarpCluster General Manager

10/10 Excellent

Clinton

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Amazing quiet place.
Stayed 1 night in Jan 2024
Response from GM on 25 Jan 2024
Dear Clinton,Thank you for your lovely comments and for scoring us top marks for your stay. I am delighted that you have enjoyed staying with us and I am looking forward to welcome you again soon.Kind Regards,Flori CarpCluster General Manager

10/10 Excellent

Jessica S

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Reading is the perfect hub for travels in and around London - this property allowed us to stay in a 2-bedroom flat with kitchen, washer/dryer; everything is walkable - we loved it and would stay there again.
Stayed 11 nights in Dec 2023
Response from GM on 11 Jan 2024
Dear Jessica,Thank you for taking the time to post a review. I am glad that you have enjoyed staying with us. I hope to have you as a guest again in the near future.Kind Regards,Flori CarpCluster General Manager

10/10 Excellent

Karl

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from GM on 19 Dec 2023
Dear Karl,Thank you for your lovely comments, I am delighted that you have enjoyed staying with us and for scoring us top marks for your stay. I am looking forward to welcome you again soon.Kind Regards,Flori CarpCluster General Manager

10/10 Excellent

Steven, Alameda

Stayed 1 night in Dec 2023
Response from GM on 11 Jan 2024
Dear Steven,Thank you for taking the time to post a review. I am glad that you have enjoyed staying with us. I hope to have you as a guest again in the near future.Kind Regards,Flori CarpCluster General Manager

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location very clean and spacious and great value. Will stay again
Stayed 1 night in Dec 2023
Response from GM on 12 Dec 2023
Dear Gary,Thank you for taking the time to post a review. I am glad that you have enjoyed staying with us and I am looking forward to welcome you again soon.Kind Regards,Flori CarpCluster General Manager

8/10 Good

Iain

Business traveller
Liked: Cleanliness, room comfort
Good location but noisy
Great location in the center of Reading a short walk from the station. Located close to bus routes linking with sites in the area. It is a bit noisy as the seals around the windows seem to have perished a little.
Stayed 2 nights in Nov 2023
Response from GM on 12 Dec 2023
Dear Iain,Thank you for taking the time to post a review. I am glad that you have enjoyed staying with us and I am looking forward to welcome you again soon.Kind Regards,Flori CarpCluster General Manager

10/10 Excellent

Teodora

Stayed 2 nights in Oct 2023
Response from GM on 12 Dec 2023
Dear Teodora,Thank you for taking the time to post a review. I am glad that you have enjoyed staying with us and I am looking forward to welcome you again soon.Kind Regards,Flori CarpCluster General Manager

10/10 Excellent

Ceri

Stayed 3 nights in Apr 2023
Response from GM on 27 Sept 2023
Dear Ceri,Thank you for taking the time to post a review. I am glad that you have enjoyed staying with us and I am looking forward to welcome you again soon.Kind Regards,Flori CarpCluster General Manager

10/10 Excellent

CLIFFORD

Liked: Cleanliness, room comfort
Great stay in centre of Reading
Great stay, right in the centre of Reading. A whole one bedroomed apartment, kitchen equipped dishwasher and washer/dryer. Yea and coffee provided. Great communication. Great price. Secure car parking underneath apartments. My only negative is there wasn’t a mattress protector on the bed.
Lounge/Diner
Lounge/Diner
Bedroom
Kitchen
Stayed 1 night in Jul 2023
Response from GM on 2 Aug 2023
Dear Clifford,Thank you for taking the time to post a review. I am glad that you have enjoyed staying with us and I am looking forward to welcome you again soon.Kind Regards,Flori CarpCluster General Manager

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from GM on 2 Aug 2023
Dear Martin,Thank you for taking the time to post a review. I am glad that you have enjoyed staying with us and I am looking forward to welcome you again soon.Kind Regards,Flori CarpCluster General Manager

8/10 Good

Nick

Stayed 2 nights in Apr 2023

10/10 Excellent

Robert

Liked: Cleanliness, room comfort
Central location
The recetionist Sara, sent all informaion on location and entry procedures, promptly and efficiently. She warned us of the road closure and sent directions and a map to help us.
Stayed 2 nights in Feb 2023
Response from GM on 6 Mar 2023
Dear Robert,Thank you for your lovely comments, I am delighted that you have enjoyed staying with us and for scoring us top marks for your stay. I am looking forward to welcome you again soon.Kind Regards,Flori CarpCluster General Manager

10/10 Excellent

Nadeira

Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay. Everything was great for us and the location was fantastic.
Response from GM on 23 Jan 2023
Dear Nadeira,Thank you for your lovely comments, I am delighted that you have enjoyed staying with us and I am looking forward to welcome you again soon.Kind Regards,Flori CarpCluster General Manager

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I did not receive my VIP perk which was supposed to be a bottle of wine. I forgot to ask about it and made a mistake when completing the Expedia check in feedback by saying that I had received the wine....we never did. This property is PERFECT for the location to restaurants, the grocery store (Sainsburys, M&S Food), shopping, the bus line, you name it. That is why we booked this specific unit, along with the available space for a week long stay. I am not sure if we were supposed to receive daily housekeeping or not. We did not receive any housekeeping all week so maybe I am wrong. I did not follow up with the front desk. Our specific flat was not open with the kitchen like what is shown in the photo. Our kitchen was in a different closed room which was disappointing.
Response from GM on 5 Jan 2023
Hi Joseph,Thank you for taking the time to give us your feedback. I am glad that you have enjoyed staying with us and I am looking forward to welcome you again soon. I am really sorry that we forgot to give you the bottle of wine. Our apartment differ in shape or sizes and we cannot guarantee that the website apartment is always available. We clean our apartments once a week.Kind Regards,Flori CarpCluster General Manager

10/10 Excellent

Adam

Stayed 1 night in Jun 2022
Response from GM on 18 Jul 2022
Dear Adam, Thank you for taking the time to give us your feedback. I am delighted that you enjoyed staying with us and scored us top marks for your stay. I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

4/10 Poor

CHUN MING

Stayed 5 nights in May 2022
Response from GM on 18 Jul 2022
Dear Chun, Thank you for taking the time to give us your feedback. I hope you enjoyed staying with us and I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

10/10 Excellent

Debbie

Stayed 1 night in Apr 2022

8/10 Good

Jari

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2022

8/10 Good

Bonita

Business traveller
Liked: Cleanliness, room comfort
Lovely place and so central
Very central comfortable apartments. A little noisy at times but then you are in town! Only complaint...mouldy window and the patio door had a problem. Someone was supposed to come fix it the next day and didn’t
Stayed 2 nights in Jan 2022
Response from GM on 16 Feb 2022
Dear Bonita, Thank you for taking the time to post a review. I am glad that you enjoyed staying with us and I am looking forward to welcome you again soon. I have passed your comments to the Maintenance Department and further training will take place. Kind Regards, Flori Carp Cluster General Manager

10/10 Excellent

Pui Han Eva

Travelled with family
Liked: Cleanliness, room comfort
Stayed 17 nights in Dec 2021
Response from GM on 16 Feb 2022
Dear Pui, Thank you for taking the time to give us your feedback. I am delighted that you enjoyed staying with us and for scoring us top marks for your stay. I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Very helpful staff
The staff is very nice and willing to help. But the bathroom has kind of drainage problem and the washer dryer capacity is low. Only 5 Kg.
Stayed 11 nights in Jul 2021
Response from GM on 26 Jul 2021
Dear Guest, Thank you for taking the time to post a review. I am glad that you enjoyed staying with us and I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, room comfort
Family trip
Rooms were really clean and very comfortable. Check in, although was after office hours, was easy and well communicated.
Stayed 1 night in Jul 2021
Response from Sabina Constantin on 2 Jul 2021
Dear John, Thank you for taking the time to post a review. I am glad that you enjoyed staying with us and I am looking forward to welcome you again soon. Kind Regards, Operations Executive Sabina Constantin

4/10 Poor

Samantha

Business traveller
Liked: Room comfort
Very noisy
The room was basic but had the essentials. The location was central but incredibly noisy. There was a alarm the went off in the early hours of the morning On each night we stayed so spent the days exhausted. Would not stay here again
Stayed 2 nights in Jul 2020
Response from Sabina Constantin on 31 Jul 2020
Dear Samantha, Thank you for taking the time to post a review.I am really sorry to hear that you found the apartment noisy. Due to the central location outside noise is beyond our control as is other guests setting off fire alarms. I am sorry if you found your apartment basic, however due to COVID-19 we have currently removed all of the soft furnishings due to Health and Safety. Please contact me directly, if you are in the Reading area again as we would like to welcome you back. Kind Regards, Operations Executive, Sabina Constantin

10/10 Excellent

Richard

Liked: Cleanliness, room comfort
Excellent apartments in the centre of Reading
Super-clean apartments with friendly staff right in the centre of Reading. Fully-fitted kitchen with laundry facilities means this is a perfect long-stay residence. I will return.
Stayed 11 nights in May 2020
Response from GM on 29 Jun 2020
Dear Richard, Thank you for your lovely comments and for scoring us top marks for your stay. I am delighted that you enjoyed staying with us and I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

10/10 Excellent

Elliot

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Really nice place, service was good when I didn't realise reception shut at 9pm - they had a backup plan. Only problems I had were a leaky gutter causing a lot of noise in the courtyard and kettle didn't work, but I'm sure they'll be fixed soon!
Stayed 2 nights in Feb 2020
Response from GM on 4 Mar 2020
Dear Elliot, Thank you for taking the time to post a review. I am delighted that you enjoyed staying with us and scored us top marks for your stay. I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

10/10 Excellent

Samantha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from GM on 27 Feb 2020
Dear Samantha, Thank you for taking the time to give us your feedback. I am delighted that you enjoyed staying with us and I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Kitchen was separate but pictured as one with the living area online, bed was very comfortable, place was very clean and presentable. Receptionist Iuliana was great, very polite, welcoming, informative and friendly throughout our stay.
Stayed 1 night in Feb 2020
Response from GM on 18 Feb 2020
Dear Guest, Thank you for taking the time to post a review. I am delighted that you enjoyed staying with us and scored us top marks for your stay. I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Reading
Neighborhood was fantastic. Walking distance to shopping, food, everything. Clean, great room with lots of windows and a view.
Stayed 2 nights in Jan 2020
Response from GM on 7 Feb 2020
Dear Cynthia, Thank you for your lovely comments, I am delighted that you enjoyed staying with us and scored us top marks for your stay. I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from GM on 21 Jan 2020
Dear Guest, Thank you for taking the time to post a review. I am delighted that you enjoyed staying with us and I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

4/10 Poor

Verified traveller

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
I booked 3 rooms. The hotel were accommodating when we arrived to allowed us parking earlier than check-in; however, it went down hill from there. We checked in later than evening to discover our 3 rooms were separate, not by floors by different hotel locations, 2 rooms were located within 1 building and the other room located down the road. This was the first disappointment of the evening that the hotel could not accommodate all 3 rooms which were booked under the same booking reference in the same location. Furthermore, my grandfathers room were up several sets of stairs, an elderly gentlemen who is partially disabled. This caused problems as the lift was broken with a gentleman due out to fix it that evening but never turned up, between the 5 of us we managed to get my grandfather up to his room. All rooms were meant to have amenities in them, only 1 room had wine in with the others not, 2 rooms had bottled water with the 3rd no water - in consistencies was very common! Lastly & least disappointing a neighbor to one of our rooms (in the main block) had a party all night long with several guest arriving during the evening, excessively loud music and banging throughout the night. An interrupted / lack of sleep is an understatement. When checking out (with the receptionist only turning up at gone 10am); we explained the above to her. She apologies and gave 1 bottle of wine as a gesture. Unfortunately we will not be recommending or staying at premier suites again!
Stayed 1 night in Dec 2019
Response from GM on 12 Dec 2019
Dear Guest, Thank you for taking the time to post a review. I am really sorry about the issues with your stay, however we did not confirmed that the apartments were next door to each other and we were not advised that one of the guests is partially disabled. I have passed your comments to the team and further training will take place. Once again please accept my apologies for the inconvenience caused. Kind Regards, Flori Carp Cluster General Manager

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Privacy and comforts, It's in the middle of the city very accessible, we made our stay great and relax Ready to travel back home, excellent,stay we will come back and book again to premiere suite next time
Stayed 1 night in Sep 2019
Response from GM on 23 Sept 2019
Dear Guest, Thank you for taking the time to post a review. I am delighted that you enjoyed staying with us and I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Comfortabele, clean, a home Awad from home
Stayed 1 night in Sep 2019
Response from GM on 23 Sept 2019
Dear Melinda, Thank you for your lovely comments. I am delighted that you enjoyed staying with us and scored us top marks for your stay. I am looking forward to have you as a guest again in the near future. Kind Regards, Flori Carp Cluster General Manager

10/10 Excellent

Hadeel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2019
Response from GM on 3 Sept 2019
Dear Hadeel, Thank you for taking the time to give us your feedback. I am delighted that you enjoyed staying with us and scored us top marks for your stay. I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very spacious with all amenities available.
Stayed 1 night in Jun 2019
Response from GM on 4 Jul 2019
Dear Guest, Thank you for taking the time to post a review. I am glad that you enjoyed staying with us and I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reading
Allocated apartments in separate buildings although we booked last year! Apart from this we had a great stay.
Stayed 2 nights in Jun 2019
Response from GM on 4 Jul 2019
Dear David, Thank you for taking the time to post a review. I am glad that you enjoyed staying with us and I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

6/10 Okay

Samantha, Washington

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
The size of the place was great. The location was frustrating. If you have a car, renting this place is really inconvenient.
Stayed 1 night in Jun 2019
Response from GM on 4 Jul 2019
Dear Samantha, Thank you for taking the time to post a review. I am glad that you enjoyed staying with us and I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from GM on 29 May 2019
Dear Guest, Thank you for taking the time to give us your feedback. I am delighted that you enjoyed staying with us and scored us top marks for your stay. I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

10/10 Excellent

Dilyan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
The accommodation was amazing! It's a big suite, recently renovated, spotless cleanliness, and their communication was prompt and quick
Stayed 1 night in May 2019
Response from GM on 10 May 2019
Dear Dilyan, Thank you for your lovely comments, I am delighted that you enjoyed staying with us and scored us top marks for your stay. I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

10/10 Excellent

claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean apartments, sometime a little road noise depending on what room your in but will also pick to stay here over a hotel in town centre.
Stayed 1 night in Jan 2019
Response from GM on 28 Jan 2019
Dear Claire, Thank you for your lovely comments. I am delighted that you enjoyed staying with us and I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean modern apartment
The apartment was spacious, well equipped and comfortable, clean and in good repair. Would definitely stay again
Stayed 4 nights in Dec 2018
Response from GM on 7 Jan 2019
Dear Roy, Thank you for your lovely comments and for scoring us top marks for your stay. I am delighted that you enjoyed staying with us and I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

10/10 Excellent

Sachi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reading stay
It was very nice!
Stayed 3 nights in Nov 2018
Response from GM on 10 Dec 2018
Your reply Dear Sachi, Thank you for your lovely comments, I am delighted that you enjoyed staying with us and scored us top marks for your stay. I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
overall good but the lift was broken
Stayed 2 nights in Nov 2018
Response from GM on 20 Nov 2018
Dear Guest, Thank you for taking the time to post a review. I am glad that you enjoyed staying with us and I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located
Caveat to staying here is that there are 3 clubs in the immediate vicinity, who are partying until 3 am every day. If you stay here, then prepare to suffer sleep deprivation!
Stayed 2 nights in Sep 2018
Response from Jolanta on 12 Sept 2018
Dear Guest, Thank you for your recent stay with us. Thank you for your comments and I hope to welcome you back in near future. Kind regards, Jolanta Makulik Operations Executive

10/10 Excellent

Paul

Lovely apartment, would stay again
Stayed 2 nights in Aug 2018
Response from GM on 31 Aug 2018
Dear Paul, Thank you for taking the time to post a review. I am delighted that you enjoyed staying with us and I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

8/10 Good

Jan, Suffolk

Liked: Cleanliness, property conditions & facilities, room comfort
Good location
Excellent accommodation, however access to the property and csr park arrangements should be clarified before or at time of booking.
Stayed 2 nights in Aug 2018
Response from GM on 23 Aug 2018
Dear Jan, Thank you for taking the time to post a review. I am glad that you find our apartments to be very clean and I am really sorry that road restrictions were inconvenient. We couldn't advise you about road restrictions, as we do not have your contact details. Kind Regards, Flori Carp Cluster General Manager

4/10 Poor

Lisa

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from GM on 21 Aug 2018
Dear Lisa, Thank you for taking the time to give us your feedback. I hope you enjoyed staying with us and I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster general Manager

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent modern and clean apartments
Excellent in every way. Service was great and having your own apartment is of course a nice luxury over just a hotel room. Everything modern and clean.
Response from GM on 3 Apr 2018
Dear Graham, Thank you for taking the time to post a review. I am delighted that you enjoyed staying with us and scored us top marks for your stay. I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager