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"Beautiful view of Lake Ashi and Mt Fuji from our balcony. Great buffet breakfast. Staff were helpful. Nice big room with all amenities. Open air onsen was a new experience for me that i really enjoyed. "

"Excellent place with great view of Fuji. Well equipped. Onsen bath was very enjoyable "

"年に何度か一人で利用しております。一人利用が気楽なのはホテルが一番です。今回は追加料金で６階から８階にグレードアップをフロントスタッフ様からのご提案いただき即、了承しました。ご提案嬉しかったです。オーシャンビューで８階の見事な眺望は一度体験するときっとまたリピートします。また、ベッドに厚みがあり寝心地がとてもよかったです。ブルー基調のお部屋はいつも清潔に保たれ、滞在中安心です。洗面台の水はけの遅さが少しだけ気になりますが問題ではありません。サスティナブルの取組み、グリーンコインも喜んで協力させていただいております。夕食は和食「七滝」のコースが気に入っています。朝食は和洋＆地元食材など品目充実、ご飯のお供やゼリーなど、小さい器入りなので色々味見したい方にとっては嬉しい提供方法ですね。ご飯の盛付量別マシーンには感動しました笑。食後、コーヒーテイクアウトでのガーデン散歩も毎回楽しみです。何度利用しても飽きることなく次回の予約を入れる、魅力的なホテルです。"

"Hakone Airu was a beautiful and relaxing place to stay at. It was easy to get to from Hakone-Yumoto Station by the bus shuttle. Definitely take the shuttle if you are able to. However, if you walk, it'll take some time but you get to view the onsen city. The staff were very welcoming, kind, and thoroughly explained how the services I booked worked. My sister and I got the dinner and massage package and it was very worth it. The dinner menu was delicious and fresh and we enjoyed every part of it. Our room was very cozy and the private onsen was very nice, with a beautiful mountain view. We loved that they provided yukatas for us both. It was nice to wear them and relax around the whole resort and our room. We also liked that there were two sinks and free toiletry/hygiene products for use. Although we forfeited the breakfast portion due to other conflicting schedules, we are sure it was as good as the dinner. We would definitely come back to this place and spend more time here. "

"Great location, clean hotel with breakfast at Tully’s cafe provided. Walkable to the train station and everything."

"We had a short stay here, so staff quietly did their job, we didn’t need the room cleaned"

"Room was clean and comfortable, private bath was very relaxing. Staff were very welcoming and friendly. Would stay again."

"Breakfast is delicious and fresh. If you are there more than 2 nights, its a different set menu, all local ingredients and absolutely worth it since there arent many restaurants nearby for breakfast "

"Great property "