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Reviews of Leonardo Hotel Nottingham

4 out of 5
Leonardo Hotel Nottingham
Waterfront Plaza, Station Street, Nottingham, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 516 out of 1002 reviews" "
Rating 8 - Good. 303 out of 1002 reviews" "
Rating 6 - Okay. 98 out of 1002 reviews" "
Rating 4 - Poor. 45 out of 1002 reviews" "
Rating 2 - Terrible. 40 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Travelled with partner
Liked: Amenities
The staff were fab especially Tamponie she gave us goid direction and was very friendly.room was great apart from a stain on the carpet .overall great stay
Stayed 1 night in May 2024
Response from Leonardo Hotels Team on 22 May 2024
thank you for the feedback and management have been made aware, hope to see you again

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities
Good location for transport
Stayed 1 night in May 2024
Response from Leonardo Hotels Team on 8 May 2024
hello Carol, thank you for the feedback and hope to see you again

8/10 Good

Lindsay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff very helpful. The only gripe i have is that breakfast wasn't amazing. As pastries were dry. And eggs slighly overcooked. But other than that it was fantastic
Stayed 1 night in May 2024
Response from Leonardo Hotels Team on 8 May 2024
hello Lindsay, thank you for the feedback and hope to see you again. this feedback has been given to the relevant department

10/10 Excellent

Neelam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy walk to Motorpoint arena, central location
Stayed 1 night in May 2024
Response from Leonardo Hotels Team on 8 May 2024
hello Neelam, thank you for the feedback and hope to see you again

10/10 Excellent

Mark

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and staff awesome however I wasn’t recognised as a VIP member
Stayed 2 nights in May 2024
Response from Leonardo Hotels Team on 8 May 2024
hello Mark, thank you for the feedback and hope to see you again

10/10 Excellent

Liam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly from front desk to the bar staff
Stayed 1 night in May 2024
Response from Leonardo Hotels Team on 8 May 2024
hello Liam, thank you for the feedback and hope to see you again

10/10 Excellent

Omotolani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place.
Stayed 1 night in May 2024
Response from Leonardo Hotels Team on 8 May 2024
hello Omotolani, thank you for the feedback and hope to see you again

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Leonardo Hotels Team on 30 Apr 2024
Hello Wayne, thank you for the review and taking the time that you have taken to write it

8/10 Good

James

Travelled with family
Liked: Cleanliness
The hotel was convenient for our stay as we were based at the Nottingham arena all weekend, parked in the wrong carpark but was not an issue,
Stayed 2 nights in Apr 2024
Response from Leonardo Hotels Team on 27 Apr 2024
Hello James, thank you for taking the time to write a review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Leonardo Hotels Team on 22 May 2024
thank you for the positive feedback and hope to see you again

8/10 Good

Rosemary

Liked: Cleanliness, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from Leonardo Hotels Team on 26 Apr 2024
Hello Rosemary, thank you for the positive feedback. we look forward to seeing you again

10/10 Excellent

Jill, Hillsborough

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really handy for the Motorpoint Arena.
Stayed 3 nights in Apr 2024
Response from Leonardo Hotels Team on 26 Apr 2024
Hello Jill, thank you for the positive feedback

6/10 Okay

Ronald

Travelled with partner
Liked: Staff & service, amenities
The room walls were scuffed with black marks and the shower and sink were worn and chipped. The room carpet was old. The dinner at the grill was good and the included breakfast was good. The service staff were courteous and helpful.
Stayed 2 nights in Apr 2024
Response from Leonardo Hotels Team on 17 Apr 2024
Hello Ronald. Thank you for taking the time to write a review the information above has been passed to the relevant departments and I'm glad to hear you enjoyed the food and that the staff are courteous and helpful

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2024
Response from Leonardo Hotels Team on 8 May 2024
hello John, thank you for the feedback and hope to see you again

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Leonardo Hotels Team on 17 Apr 2024
Hello Kevin, thank you for the positive review

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely spacious hotel. Appreciate the welcome card and sweet treat when we arrived. Great location, nice staff, welcoming ambience. Will stay there again. Thanks!
Stayed 2 nights in Apr 2024
Response from Leonardo Hotels Team on 17 Apr 2024
Hello Patrick, thank you for the positive review and taking the time to write it! we look forward to your return

10/10 Excellent

Liam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to train station and city centre
Stayed 1 night in Apr 2024
Response from Leonardo Hotels Team on 17 Apr 2024
Hello Liam, thank you for the positive review

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying for a concert so wanted somewhere close to the venue so it was very convenient. The staff were lovely, so helpful and very kind. If I were to attend a concert in Nottingham in the future, I would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Leonardo Hotels Team on 9 Apr 2024
Thank you Olivia for the positive feedback and love to hear that you enjoyed your stay and hope to see you again!

6/10 Okay

Ayesha

Travelled with group
easy check-in, good location. there were a few stains around the room but overall appeared clean. tea&coffee available as well as a hairdryer, tv and free wifi. a bit of noise from the traffic outside as there’s a main road but it wasn’t horrendously loud.
Stayed 1 night in Apr 2024
Response from Leonardo Hotels Team on 9 Apr 2024
thank you Ayesha for the feedback and hope to see you again in the future

10/10 Excellent

jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Leonardo Hotels Team on 9 Apr 2024
Thank you Jasmine for the positive feedback and hope to see you again in the future

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night to watch a football match but it was reasonably priced and handy to the stadium. Nice clean place to stay in Nottingham. Would stay again.
Stayed 1 night in Apr 2024
Response from Leonardo Hotels Team on 5 Apr 2024
hello William, thank you for the feedback , we're really happy you enjoyed your stay and look forward for your return

6/10 Okay

Ashley

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Hair all up the tiles ! also shower head small with limited water coming from it apart from that comfy 1 night stay
Stayed 1 night in Mar 2024
Response from Leonardo Hotels Team on 1 Apr 2024
Hello Ashley, thank you for the feedback and taking the time to write the review this will be mentioned to the management team

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyable stay. Spotless room,comfy bed,hairdryer, ironing board, iron. Great facilities. Friendly staff.
Stayed 1 night in Mar 2024
Response from Leonardo Hotels Team on 30 Mar 2024
hello Anne, thank you for the positive feedback and the time you have taken to leave a review. we hope to welcome you back on your next visit to Nottingham best regards

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WOULD GIVE 5 STARS ACROSS THE BOARD WERE IT NOT FOR THE SILLY DESIGN OF THE SHOWER. WHATEVET SETTINGS I TRIED, I EITHER GOT WATER WHICH WAS A BIT TOO HOT OR WATER WHICH WAS ABSOLUTELY SCALDING. I HAD TO TAKE A BATH INSTEAD AS THE BATH WAS SERVED BY A COLD TAP AND A HOT TAP, WHICH ALLOWED ONE TO FILL THE BATH AT A SUITABLE TEMPERATURE. PERHAPS THE SHOWER SHOULD COME WITH AN INSTRUCTION MANUAL.
Stayed 2 nights in Mar 2024
Response from Leonardo Hotels Team on 30 Mar 2024
hello Brian, thank you for your feedback and the time you have taken to leave a review. This information has been passed on to the management team we hope to welcome you back on your next visit to Nottingham best regards

6/10 Okay

Alison

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Leonardo Hotels Team on 30 Mar 2024
Hello Alison, thank you for the feedback and the time you have taken to leave a review. we hope to welcome you back on your next visit to Nottingham best regards

6/10 Okay

Chay

Business traveller
Liked: Cleanliness, staff & service, amenities
Great location in that it’s close to the station and really comfy bed. Water in the shower didn’t get hot enough for my liking which was a bit of a shame in an otherwise great hotel.
Stayed 1 night in Mar 2024
Response from Leonardo Hotels Team on 30 Mar 2024
Hello Chay, thank you for the feedback and the time you have taken to leave a review. we hope to welcome you back on your next visit to Nottingham best regards

8/10 Good

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean place to stay for the night. Right by the train station and very close to center city.
Stayed 1 night in Mar 2024
Response from Leonardo Hotels Team on 30 Mar 2024
Hello Shannon, thank you for the positive feedback and the time you have taken to leave a review. we hope to welcome you back on your next visit to Nottingham best regards

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is within walking distance from the train station if necessary. We had booked as we were attending the Motorpoint Arena and the location is excellent for this. The staff were helpful and approachable. Breakfast was ok, restaurant was clean and enjoyed dinner on the evening. Room was sufficient and the bed was comfortable. I will definitely just use this hotel in the future if visiting Nottingham. Excellent value for money.
Stayed 1 night in Mar 2024
Response from Leonardo Hotels Team on 30 Mar 2024
Hello Claire, thank you for the positive feedback and the time you have taken to leave a review. we hope to welcome you back on your next visit to Nottingham best regards

10/10 Excellent

Rajesh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was booked for work purposes so very convenient. VIP Access does not apply at this particular Leonardo Hotel but I was offered a room on the top floor. Very friendly staff on reception. Short but pleasant stay.
Stayed 1 night in Mar 2024
Response from Leonardo Hotels Team on 30 Mar 2024
Hello Rajesh, thank you for the positive feedback and the time you have taken to leave a review. we hope to welcome you back on your next visit to Nottingham best regards

8/10 Good

Nick

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice stay, good size rooms and fairly central to the main town.
Stayed 2 nights in Mar 2024
Response from Leonardo Hotels Team on 30 Mar 2024
Hello Nick, thank you for the positive feedback and the time you have taken to leave a review. we hope to welcome you back on your next visit to Nottingham best regards

6/10 Okay

Kevin

Travelled with partner
Disliked: Cleanliness, staff & service
Checkin was really slow and took 30 mins. Room had stains on carpet that looked like blood but otherwise comfortable.
Stayed 1 night in Mar 2024
Response from Leonardo Hotels Team on 30 Mar 2024
Hello Kevin, thank you for the feedback, I do apologise that you have experienced that. thank you for taking the time to leave a review, this will be passed on to the hotel management team Best regards

6/10 Okay

Sarah

Travelled with partner
Liked: Cleanliness, staff & service
Shower was poor, no water pressure. Room was tiny
Stayed 1 night in Feb 2024
Response from Leonardo Hotels Team on 30 Mar 2024
Hello Sarah, thank you for the feedback, we appreciate the time you have taken to leave a review and we hope to welcome you back in the future

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from Leonardo Hotels Team on 30 Mar 2024
Hello Gary, thank you for the positive feedback, we appreciate the time you have taken to leave a review and we hope to welcome you back in the future

8/10 Good

Amanda

Stayed 2 nights in Feb 2024
Response from Leonardo Hotels Team on 30 Mar 2024
Hello Amanda, thank you for the positive feedback, we appreciate the time you have taken to leave a review and we hope to welcome you back in the future

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, maybe no gym
Good hotel in a great location in Nottingham as it’s a couple of minutes’ walk from the train station and very central. Hotel felt well maintained and clean. Room was good but, as others note, the bath feel uselessly shallow and means you ended up battling the shower curtain. Note I couldn’t find any sign of the advertised gym. Maybe it’s still there, but there’s no signage. I phoned from the room to ask, didn’t get an answer and gave up.
Stayed 1 night in Feb 2024
Response from Leonardo Hotels Team on 30 Mar 2024
Hello Kevin, thank you for the positive feedback, we appreciate the time you have taken to leave a review and we hope to welcome you back in the future. our gym is allocated on the 1st floor of the hotel

10/10 Excellent

Johnpaul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommendable
Wonderful and splendid
Stayed 1 night in Feb 2024
Response from Leonardo Hotels Team on 30 Mar 2024
Hello Johnpaul, thank you for the positive feedback, we appreciate the time you have taken to leave a review and we hope to welcome you back in the future

6/10 Okay

Naomi

Travelled with family
Liked: Cleanliness, staff & service
Good hotel, would stay again
Welcoming staff on reception and prompt with check in, rooms were clean and spacious and bathrooms we good. We ate in the restaurant, again good service and nice food. The rooms were quite warm and even with the window open which made sleeping a little uncomfortable. The gym needs water and music. Overall a nice hotel in a good location with lovely friendly staff and a great breakfast. Would stay again
Stayed 1 night in Feb 2024
Response from Leonardo Hotels Team on 30 Mar 2024
Hello Naomi, thank you for the feedback, we appreciate the time you have taken to leave a review and we hope to welcome you back in the future.

6/10 Okay

ANDREW

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Leonardo Hotels Team on 30 Mar 2024
Hello Andrew, thank you for the feedback, we appreciate the time you have taken to leave a review and we hope to welcome you back in the future

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 1 night in Feb 2024
Response from Leonardo Hotels Team on 30 Mar 2024
Hello, thank you for the positive feedback, we appreciate the time you have taken to leave a review and we hope to welcome you back in the future

10/10 Excellent

Alison

Stayed 1 night in Feb 2024
Response from Leonardo Hotels Team on 30 Mar 2024
Hello Alison, thank you for the positive feedback, we appreciate the time you have taken to leave a review and we hope to welcome you back in the future

10/10 Excellent

Mahfuze

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tnx
Stayed 1 night in Feb 2024
Response from Leonardo Hotels Team on 30 Mar 2024
Hello Mahfuze, thank you for the positive feedback, we appreciate the time you have taken to leave a review and we hope to welcome you back in the future

10/10 Excellent

john

Stayed 1 night in Feb 2024
Response from Leonardo Hotels Team on 30 Mar 2024
hello John, thank you for the positive feedback and the time you have taken to leave a review. we hope to welcome you back on your next visit to Nottingham best regards

10/10 Excellent

Eloise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Leonardo Hotels Team on 30 Mar 2024
Hello Eloise, thank you for the positive feedback, we appreciate the time you have taken to leave a review and we hope to welcome you back in the future

6/10 Okay

Brian

Business traveller
Stayed 1 night in Feb 2024
Response from Leonardo Hotels Team on 30 Mar 2024
Hello Brian, thank you for the feedback, we appreciate the time you have taken to leave a review and we hope to welcome you back in the future

10/10 Excellent

HATIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Leonardo Hotels Team on 30 Mar 2024
Hello Hatim, thank you for the positive feedback, we appreciate the time you have taken to leave a review and we hope to welcome you back in the future

4/10 Poor

K M

Stayed 1 night in Feb 2024
Response from Leonardo Hotels Team on 30 Mar 2024
Hello K M, thank you for your feedback, we appreciate the time you have taken to leave a review and we hope to welcome you back in the future

6/10 Okay

DARREN

Business traveller
Liked: Staff & service
Fine for a night or 2
Stayed 1 night in Feb 2024
Response from Leonardo Hotels Team on 30 Mar 2024
Hello Darren, thank you for the feedback, we appreciate the time you have taken to leave a review and we hope to welcome you back in the future

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Theatre Trip
Stayed here for a theatre trip & couldn’t fault it. Room clean & comfortable. Close to station. On the edge of city centre but still in easy reach of all facilities. Good value for money too. Will stay here again.
Stayed 1 night in Feb 2024
Response from Leonardo Hotels Team on 30 Mar 2024
Hello David, thank you for the positive feedback, we appreciate the time you have taken to leave a review and we hope to welcome you back in the future

6/10 Okay

Gregg

Travelled with partner
Liked: Staff & service, property conditions & facilities
Did its job… ok for 1 night. Decent breakfast
Stayed 1 night in Feb 2024
Response from Leonardo Hotels Team on 30 Mar 2024
Hello Gregg, thank you for the feedback, we appreciate the time you have taken to leave a review and we hope to welcome you back in the future

10/10 Excellent

Shireen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay at the Leonardo Hotel in Nottingham. The staff were very friendly, very attentive and helped me when I needed it (I had to book an extra night due to train strikes). The room was a good size and had everything I needed in it. The breakfast was a nice selection of continental food and drinks;l waiting staff were again very nice and attentative. There was a gym, but I didn't get to use it (I did a lot of walking instead). The only bad things I can think of it the room was very cold (I like the cold, but it was freezing). I did turn up the AC, but it turned off after a short while and the room cooled down very quickly, I'm glad I bought my own blanket with me. In addition, the shower is eco and very over engineered it might as well've been a drizzle (I ended up filling the bath instead).
Stayed 2 nights in Feb 2024
Response from Leonardo Hotels Team on 30 Mar 2024
Hello Shireen, thank you for the feedback, we appreciate the time you have taken to leave a review and we hope to welcome you back in the future