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Reviews of The Maids Head Hotel

4 out of 5
The Maids Head Hotel
Tombland, Norwich, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 654 out of 1007 reviews" "
Rating 8 - Good. 277 out of 1007 reviews" "
Rating 6 - Okay. 51 out of 1007 reviews" "
Rating 4 - Poor. 16 out of 1007 reviews" "
Rating 2 - Terrible. 9 out of 1007 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent place to stay: historic but modern too
Stayed 1 night in May 2024

10/10 Excellent

Suki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great food, friendly staff, convenient parking, comfy beds and walking distance to the sights!
Response from Rachel- Reception Manager on 24 May 2024
Thank you for your kind review.

6/10 Okay

Jack

Liked: Cleanliness, staff & service, amenities
Great location. The hitel was a bit of a labyrinth
Stayed 1 night in May 2024
Response from Rachel- Reception Manager on 24 May 2024
Thank you for your comments.

10/10 Excellent

Lucy

Travelled with family
Liked: Amenities
Perfect stay
Stayed 1 night in May 2024

10/10 Excellent

sue

Liked: Property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Nigel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was really well appointed, the staff were absolutely lovely and so friendly. One of the best rooms we have stayed in. The courtesy city tour in their open top vintage Bentley was wonderful. This hotel was perfect, I cannot think of a single thing required to improve it in any way!
Stayed 2 nights in May 2024

8/10 Good

Steven, Whitby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Historic hotel. So convenient for walking access to Norwich. Small room for 3 of us, but only needed the sleeping facilities. Awesome old bar downstairs (slow service during the day). Very handy wetherspoons next door.
Stayed 3 nights in May 2024

10/10 Excellent

Josephine

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and clean rooms with helpful staff.
Stayed 2 nights in May 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff, good food and a comfortable room made my Hotel stay a joy. Thank you.
Stayed 1 night in Apr 2024

8/10 Good

PHILIP

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lunchtime menu was only basic sandwiches with cheap bread. Everything else about stay was very good, just avoid lunch.
Stayed 3 nights in Apr 2024

8/10 Good

Damian, London

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the historic centre of Norwich near the cathedral and restaurants. 5 minute taxi ride from the train station. Rooms are of a good standard and the WinePress (Michelin rosette restaurant) is very good. Use it as a base to explore the North Norfolk Coast. My only criticism was that my room was roadside and busses ran until after midnight. Ask for a quiet room.
Stayed 1 night in Apr 2024

8/10 Good

Hugh, Norwich

Travelled with partner
Liked: Cleanliness, staff & service, amenities
nice old-world charm and comfort but a challenge to get to from rooms which are up and down old staircases along old narrow and uneven corridors - not for anyone with mobility issues! But we had a good stay with welcoming staff, a pleasant bar and comfortable room. :)
Stayed 1 night in Apr 2024

8/10 Good

Charles

Travelled with partner
Lovely place , full of old world charm. Staff were brilliant and the food very good too. Conveniently located near to the centre, with evenings having a lively, pleasant atmosphere.
Stayed 2 nights in Mar 2024

10/10 Excellent

Penny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent, a few minutes' walk from the cathedral through cobbled streets with jettied buildings. Walk a little north over the Wensum and there are multiple opportunities to browse antiques and hunt for bargains in the charity shops and a fine record store. The hotel is well-appointed, staff are very helpful, the bed was exceptionally comfortable. Top marks.
Stayed 2 nights in Mar 2024

10/10 Excellent

shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, large room with modern bathroom - good location and nice friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well positioned in centre of Norwich
Stayed 1 night in Mar 2024

10/10 Excellent

Whilhelm

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Felicity, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet decir good stff fantastic
Stayed 1 night in Mar 2024

8/10 Good

Jane

Stayed 1 night in Feb 2024

6/10 Okay

Tim

Liked: Staff & service
Disliked: Cleanliness
Expensive for what it was
Good location for access to the City, room had not been cleaned properly, cobwebs on the bed side lamp and thick layer of dust on one of the shelves, room was also very cold on arrival. Room itself was average and in my opinion expensive compared to other places i have stayed
Stayed 1 night in Feb 2024

8/10 Good

Fran

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in for one night stay. No issues
Stayed 1 night in Feb 2024

10/10 Excellent

Martin

Stayed 1 night in Feb 2024

10/10 Excellent

Rachel

Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Getting too pricey and charge for parking
The hotel is ok and the staff are lovely. I just think its over priced and now its £8 to park, i think i will use somewhere else fir my next visit. Borwich is lovely 👍
Stayed 2 nights in Feb 2024

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Norwich short break
Quick check in. Lovely quiet hotel within walking distance of all amenities. Great location. Bed was very hard. The Wine Press restaurant served delicious food. However, when I arrived at 7.15 I was initially met with surprise by two waiters who said they'd have to check with the restaurant to see if it was okay, as I didn't have a reservation. I was then allowed to enter. I was travelling solo and, for the next hour at least, the restaurant was less than 20% occupied so it seemed an odd reaction for the waiters to have had. Good range of food at breakfast.
Stayed 2 nights in Feb 2024

6/10 Okay

Mark

Stayed 1 night in Feb 2024

10/10 Excellent

Nicholas

Stayed 1 night in Feb 2024

10/10 Excellent

Susan

Stayed 1 night in Feb 2024

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The hotel is perfectly located for visiting Norwich city centre. It is smart and comfortable but one or two basics only available as additional extras such as a bathrobe and parking. It was an extra £10 per robe on top of the cost of an Executive Double room and a discounted rate of £8 per night to use the hotel car park. It may be just us but when looking for a hotel with a car park and a hotel highlights there are car parking facilities we don’t expect to be charged. If you are driving an electric car you would be able to offset the fees by charging your car using one of the two charging points, this is free for hotel guests. Overall we enjoyed our stay and despite the hidden extras we would stay here again.
Stayed 2 nights in Feb 2024

10/10 Excellent

natasha

Travelled with group
Liked: Amenities
Great stay at this hotel. Room had lovely decor and was very roomy. Staff were super friendly and attentive. Special thanks to the lady on the night desk last night who ordered our friend a taxi to get her home! My friend wasn’t able to get a taxi for another 5 hours! But the lady arranged one for 10 minutes!! Excellent service!
Stayed 1 night in Feb 2024

8/10 Good

Venetia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

russell

Stayed 1 night in Feb 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and breakfast.
We stayed for 2 nights. Hotel was located in the centre giving us easy access to everything we needed. The breakfast was the perfect start to the day. The room temperature was good and the beds large and comfy. The staff were helpful and attentive. We enjoyed our stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Nick

Stayed 1 night in Feb 2024

10/10 Excellent

stephen

Stayed 1 night in Feb 2024

10/10 Excellent

Evie

Travelled with partner
The small touches were appreciated: you could make housekeeping requests if you didn’t want the room cleaned one day. I am a vegan and would have loved to eat in the hotel but there wasn’t much on the menu I could have. Maybe you could consider more plant-based food as it is now so popular? Looking forward to my next visit to this great hotel in a beautiful city.
Stayed 2 nights in Jan 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not want to leave!
We had a really wonderful stay. The room was perfect and the staff were very friendly. A special thank you to the lovely waitress working in the bar on Friday evening. You made our stay magical!
Stayed 1 night in Jan 2024

10/10 Excellent

HOWARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight
Great hotel in the middle of Norwich. Old fashioned style with modern feel.
Stayed 1 night in Jan 2024

10/10 Excellent

Victoria

Stayed 1 night in Jan 2024

8/10 Good

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
Was very pleasantly surprised. Nice hotel, good location. The iPad in the room didn’t work, the bar was very short staffed and the shower water was tepid, but overall I would recommend this hotel. Parking on site was great.
Stayed 1 night in Jan 2024

6/10 Okay

Richard

Business traveller
Liked: Cleanliness, staff & service
Room 314 is like sleeping on the M6. And when next door showers, the noise in 314 is awful - so loud
Stayed 1 night in Jan 2024

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
It is an old property built on many levels so there are a fair few steps up and down. Regency suite was lovely but out of the way. Care will be needed as stairs and corridors to suite are uneven as to age of the property. Over all the stay was amazing food is great and couldn't fault anything.
Stayed 1 night in Jan 2024

10/10 Excellent

Gavin

Stayed 1 night in Jan 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb....
Excellent experience from start to finish, we received a complimentary upgrade which was wonderful also a anniversary card and sweets left in the room, most appreciated. The staff all gave wonderful service and the whole property was spotless which speaks volumes.. 😀 Thank you
Stayed 1 night in Jan 2024

10/10 Excellent

Carl

Stayed 1 night in Jan 2024

10/10 Excellent

Janet

Stayed 1 night in Jan 2024