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"The hotel itself is very nice, but unfortunately the service level was extremely poor. We waited 3 hours and 45 minutes for our room, despite a confirmed check-in time of 3:00 PM. Traveling with kids made the long wait especially difficult, and there was no prioritization or accommodation offered for families. When we were finally assigned a room, it was the wrong room, and it had not been properly cleaned. There was also a noticeable musty smell, which made the experience even more disappointing. Overall, the staff’s level of service and attention to detail was not acceptable for an airport hotel. Based on this experience, I would not recommend staying here."

"Large rooms. We ate 2/3 meals at 7-11 the first 2 days. Lots of fresh food and it was on bottom floor of hotel."

"Spacious room. Clean"

"Amazing staff, very helpful. We loved the lollies and drinks."

"Great stay nice staff"

"Wish other hotels were like this I miss it already!"

"Restaurants: The staffs in the bar were not helpful at all. We are vegetarians. We could hardly found any food for vegetarians in the bar. They were not keen on making a vegetarian pizza. Most of the time they don’t understand English. We had to use Google translate. Generally the staffs in restaurants are not user friendly. The food options provided wouldn’t welcome vegetarians/ vegans. Property: Too expensive The hotel room was tiny, hardly any space to manoeuvre. The property is clean overall but some rooms emits bad odours. We got our room changed. The bell boys are helpful. Transportation: The hotel is in a convenient location. Easier to get to two train stations that connects to many areas. Taxi is available from the bottom of the hotel within the same building makes it very convenient to travel around. Overall: Location: excellent Restaurants: good for non-vegetarians; Not good for Vegetarians but options available nearby. Staff helpfulness: mixed Property look: good Would I stay again: yes if I can find vegetarian eateries nearby Price: Too expensive"

"This hotel needs to update its presentation on Expedia - I picked it because a) the rooms look great - most photos show a large bed b) they say they have a public bath and c) it's close to Tokyo Big Sight - BUT - after checking in a) I discovered I had unknowingly booked 'run of house' which means they gave me a room with two small single beds which was nothing like the photographs shown b) the public bath is US $15 per day and in the mall next door (which would be ok if that was made clear when booking because it is a nice spa) and c) yes, it's still close to Big Sight - Had to really make a bit of a fuss about how the presentation on Expedia was misleading before they changed me to a room with a large bed - but smaller room with no place to put a suitcase. Attitude of front desk staff was that I had made the 'error' when I booked but IMO the site is misleading. For value, convenience, free public baths onsite I'll stick with APA hotels moving forward - and even though those rooms are even smaller, they enable you to store stuff under the bed."

"An absolute fabulous place to stay so close to Shinjuku Station....I can't fault it and would definitely stay here again."