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Reviews of Newmarket Ale House – Hotel & Restaurant

3 out of 5
Newmarket Ale House – Hotel & Restaurant
17 York Way, Camden, London, England

Reviews

2.4
Rating 10 - Excellent. 0 out of 9 reviews" "
Rating 8 - Good. 0 out of 9 reviews" "
Rating 6 - Okay. 0 out of 9 reviews" "
Rating 4 - Poor. 1 out of 9 reviews" "
Rating 2 - Terrible. 8 out of 9 reviews" "

2.0/10

Cleanliness

3.2/10

Staff & service

2.0/10

Amenities

2.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Joe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

2/10 Terrible

Linda

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have never been to such a dirty hotel .the hall carpet was thread bare .as for my room it was disgusting holes in the curtains dirty windows. The bathroom shower was filthy the shower screen was filthy the whole hotel was filthy. I do not reckonend any one stays there unless your bloody desperate. It was like a squat .there was no one on reception to help us just 2 lads getting high .please dont go there
Stayed 1 night in Apr 2024

4/10 Poor

Ali

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No room were ready when checking in even though I came over afer 3pm no one on recipient desk we have been waiting wondering for 20 minutes at last the house keeper came down and no room ready after another 15 minutes checked in and linen sheets were not fresh there was blood on them so call them to put fresh on them (change them) Not happy at all
Stayed 1 night in Apr 2024

2/10 Terrible

Martin

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was dirty.
Very dirty, not like pictures at all.
Stayed 1 night in Apr 2024

2/10 Terrible

Jim

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This room was terrible, nothing like the picture !!!! Full of flies , room was really poor , for the money we paid absolute shocker . No toilet paper , thank god it was just for 1 night . Would definitely NOT book this again . Shame i cant upload the pictures i took .
Stayed 1 night in Apr 2024

2/10 Terrible

Lisa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived there was no one to check us in, luckily there was a phone number and the man who answered it gave us the codes to get in. We walked into our room and couldn’t believe how dirty and unlooked after it looked. We took numerous pictures of the facilities. It was like a very run down student accommodation if I’m honest. I will never be booking this again. Nothing like what was advertised and for what I paid. The pictures on your website made it look lovely.
Stayed 2 nights in Apr 2024

2/10 Terrible

Vishnu

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I’ve ever stayed in. Bathrooms are less than cupboards size, very difficult to take baths. Rooms are not clean and you won’t see anything in the rooms except for beds. No bins, no drinks. I paid in advance for 2 nights. If not I’d have left in within few minutes of entering the place. Not worthy at all
Stayed 2 nights in Mar 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fuir
Par quoi commencer? Nous nous sommes retrouvés devant l'hôtel, la porte verrouillée par un code que nous n'avions pas. Nous nous sommes donc adressés au "restaurant" où l'employée nous a dit d'aller voir ailleurs car "ce n'est pas le même établissement" bien qu'ils partagent le même nom et bâtiment. Nous contactons l'hôtel par téléphone et tombons sur une plate-forme téléphonique très bruyante où l'interlocuteur nous crie qu'il nous envoie le code. Finalement nous avons profité du passage d'un hôte pour entrer. A la réception, personne. Nous avons attendu 20 minutes, jusqu'à réception d'un SMS indiquant le code d'accès de la porte, le n° de chambre et un autre code. Nous partons donc à la recherche de la chambre, à côté de laquelle se trouve e un petit boîtier à code. Les escape-game portent enfin leur fruit, nous déduisons qu'il faut rentrer le code non identifié et nous récupérons la clé. A l'ouverture de la porte, horreur. Le sol est couvert d'une moquette tachetée, pas une poubelle en vue, la tv n'est qu'accessoire, le peu de mobilier rongé par l'humidité et la douche est sale. Le seul avantage est qu'il est possible de faire ses besoins, sa toilette et de se laver en même temps vu l'espace. La nuit, la fenêtre non étanche nous a permis de profiter des sirènes et autres cris de passants dont l'attitude allait de paire avec l'odeur ambiante de cannabis et d'urine flottant dans les couloirs de "l'hôtel". En conclusion, nous ne vous recommandons pas ce lieu.
Stayed 2 nights in May 2024

2/10 Terrible

Jesper

Stayed 1 night in Apr 2024