View from room

Reviews of Good Hotel London

4 out of 5
Good Hotel London
Royal Victoria Dock, Western Gateway, Royal Docks, London, England

Reviews

8.4

Very good

Rating 10 - Excellent. 490 out of 1009 reviews" "
Rating 8 - Good. 318 out of 1009 reviews" "
Rating 6 - Okay. 110 out of 1009 reviews" "
Rating 4 - Poor. 50 out of 1009 reviews" "
Rating 2 - Terrible. 41 out of 1009 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Henry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here for the convention at Excel. Convenient location with good rooms and clean facilities. The Staff is polite and helpful, Soraya especially helped us wonderfully. I'd recommend and use Good Hotel again.
Stayed 2 nights in May 2024
Response from jessica on 26 May 2024
Hi Henry, Thank you for taking the time to leave a review, we are so happy that you enjoyed your stay and we hope to welcome you back very soon!kind regards Jessica Good Crew

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, near Excel and transport. Clean, comfortable rooms, great food. All staff extremely pleasant and helpful
Stayed 2 nights in May 2024
Response from Good Crew on 25 May 2024
Hello Helen,Thank you for staying at The Good Hotel!We are pleased you had an enjoyable experience at the hotel. Hope to see you soon

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and hospitable staff. Smooth check in and check out. Super convenient if visiting the O2 thanks to the cable car right next door. Room was perfectly pleasant and clean with a nice bed. I would definitely stay here again if I was to visit the O2. The walls are fairly thin however so if you are someone who could be easily disturbed this may not be ideal (earplugs are provided). Charging plugs are quite slow/ no USB plugs in my room.
Stayed 1 night in May 2024
Response from Divine on 24 May 2024
Dear Matthew,Thank you for providing feedback about your recent experience staying at our hotel. We are pleased that you enjoyed your stay with us as much as we enjoyed having you stay at our hotel. Our location and staff are an asset to our hotel, so we are glad we could offer you great hospitable service. We do have USB plugs in the room which are in a wooden compartment depending on your room it will be either behind the pillows or near the window. We apologise that you were not informed about this.We will be looking forward to your stay with us again!Kind regards,Divine

10/10 Excellent

Kirsty

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel were some of the nicest I have experienced in a very long time. Check in/out was seamless and breakfast was delicious- again the nicest I’ve hotel breakfast is had for a while. We would have preferred the bar stay open past 11 for those returning from a show at the O2 - it was too late. Plus usb chargers or more sockets in the room would’ve helped too. Only little things and nothing that would stop me recommending it to anyone else.
Stayed 1 night in May 2024
Response from Divine on 23 May 2024
Dear Kirsty,Thank you for sharing your recent experience with us. We value our guest's feedback and we are well pleased that you enjoyed your stay with us just as much as we enjoyed having you. Our staff are a great asset to our hotel and we are glad we could deliver great hospitable service to you. We will be delighted to have you back and hopefully, you will stay with us again soon.Kind regards,Divine

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Divine on 24 May 2024
Dear Richard,Thank you for leaving us a lovely rating. We are pleased to know that you enjoyed your stay with us. We hope you will stay with us again in the near future.Kind regards,Divine

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, helpful and friendly staff. Upgraded our room, helped with advice on transport and booking too! Room was comfortable, slept very well. Buffet breakfast was beautiful and so was the scenery
Stayed 1 night in May 2024
Response from Divine on 20 May 2024
Dear Michelle,Thank you for taking the time to tell us about your recent experience staying with us. We are thrilled that you enjoyed your time staying at Good Hotel London. We are pleased our staff were able to treat you with such friendliness and to provide you with excellent hospitality. We hope to welcome you back in the near future.Kind regards,Divine

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great for an overnight stay. Rooms are small but clean and convenient.
Stayed 1 night in May 2024
Response from Natalia on 19 May 2024
Dear David,Thank you for your feedback. We're delighted to hear that you found our hotel clean and convenient for your overnight stay. We appreciate your kind words and look forward to welcoming you back soon.Best regards,Natalia

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
A nice hotel chosen initially for location to the o2, but very impressed overall.
Stayed 2 nights in Apr 2024
Response from Natalia on 19 May 2024
Dear Lee,Thank you for your wonderful feedback! We are delighted that you chose our hotel for its convenient location near the O2 and that you were impressed with your overall experience.Providing our guests with a memorable and enjoyable stay is our top priority, and it is always gratifying to hear when we have succeeded. Your kind words motivate our team to continue delivering excellent service.We look forward to welcoming you back on your next visit to the area.Best regards,Natalia

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Unique location and superb support for community via social enterprise.
Stayed 2 nights in May 2024
Response from Natalia on 19 May 2024
Dear Martin,Thank you for taking the time to share your feedback with us. We're thrilled to learn that you appreciated our hotel's unique location and our commitment to supporting the community through our social enterprise initiatives.At Good Hotel we are deeply committed to making a positive impact on both our guests and the communities we serve. Your recognition of our efforts is truly gratifying.Should your travels bring you back to our area, we would be honoured to welcome you again and provide you with another memorable experience.Warm regards,Natalia

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in May 2024
Response from jessica on 15 May 2024
Hello Brendan, Thank you for taking the time to leave a rating. we hope to welcome you back soon.Kind Regards Jessica

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We feel like we are on a boat
Stayed 1 night in May 2024
Response from jessica on 15 May 2024
Hi Louise, thank you for taking the time to leave a review we hope to welcome you back soon. Kind Regards Jessica

10/10 Excellent

Stephen

Stayed 1 night in May 2024
Response from Divine on 25 May 2024
Dear Stephen,Thank you for giving us an excellent rating of your recent experience staying at our hotel. We are pleased to know that you enjoyed your stay with us. We will be delighted to welcome you back to stay with us in the near future. Warm regards, Divine

10/10 Excellent

Lucile

Business traveller
No frills but so close to London Excel
Stayed 1 night in May 2024
Response from Divine on 2 May 2024
Dear Lucile,Thank you for taking the time to let us know about your recent stay with us we are pleased to hear that you enjoyed the location of the hotel being close to London Excel. We hope we can look forward to welcoming you back for any future stays you may have with us. Kind regards,Divine

10/10 Excellent

Katrina

Travelled with family
Lovely hotel great breakfast very convenient for the Excel centre
Stayed 1 night in May 2024
Response from Elena on 2 May 2024
Hi Katrina, Thank you for your recent stay at the Good Hotel and for leaving a positive review. We are glad to hear that you have enjoyed the breakfast and that the location was convenient for your stay.We hope you have a lovely day and hope to welcome you again soon. Kind Regards,Good Crew

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to cable car and Victoria line.
Stayed 1 night in Apr 2024
Response from Julius on 30 Apr 2024
Hi Kathleen,Thank you for taking the time to leave a fantastic review following your stay. We're glad to hear that the location was convenient for your stay. Your feedback is truly appreaciated. We do hope to welcome you again in the near future.Kind regardsGood crew

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were lovely! Polite, friendly, informative. The rooms are small! For friends sharing there is no privacy, at all! The toilet and shower area are very small and are behind a frosted glass door that does not shut completely so be prepared to hear and smell everything, as no windows or extractor fans!!!! It also takes a while to work out how to flush the toilet! There is a little silver flat disc the size of a 5p on the wall that you would never in a million years expect to be the flush! It was fine for us as we didn’t spend a lot of time in the room other than to sleep. No TVs which is not a bad thing. There was only one plug for hairdryer/ straightener and there are no mirrors in reaching distance. The plug in the window sill I couldn’t use as it was the wrong way round for for any chargers to be able to fit in the space between the plug and surface ( if you know what I mean!?) if your charger comes out of the top of your plug it’s fine!! No wardrobes and very limited storage and walls are very thin. We didn’t have breakfast there as we thought £18 was way overpriced! But we would return due to the staff and location but only as single occupancy rooms as they are not big enough for 2 people!
Stayed 2 nights in Apr 2024
Response from Julius on 30 Apr 2024
Hi Laura,Thank you for sharing your feedback following your stay. We're glad to hear that you found our staff friendly, polite, and informative. Your positive comments are truly appreciated. We apologize for any inconveniences caused by the room size and layout of our accommodations. We understand your concerns about the bathroom privacy and will review this aspect for improvement. Regarding our toilet flush mechanisms, we apologize for any initial difficulty. We strive to ensure all aspects of our accommodations are user-friendly. While you chose not to have breakfast with us, we understand that preferences vary and strive to accommodate everyone's spending preferences. Your feedback is valuable to us as it helps us identify areas for improvement and improve our services. We hope to have another opportunity to welcome you back in the near future for an even better experience.Kind regardsGood crew

10/10 Excellent

Kirsty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing access to the O2 with the cable carts right next door. Lovely and quiet
Stayed 1 night in Apr 2024
Response from Claudia Fortes on 28 Apr 2024
Thank you so much for taking the time to post a review, Kirsty!We are happy to hear you enjoyed your stay with us.We work hard to give our guests the finest experience possible, so your comments are gratifying.We'd love to welcome you back soon, so don't be a stranger. Thanks again.

10/10 Excellent

Ann

Stayed 1 night in Apr 2024
Response from Divine on 20 May 2024
Dear Ann,Thank you for staying at Good Hotel London and giving us a great rating. We are pleased that you enjoyed your stay with us. We hope we can welcome you back soon.Kind regardsDivine

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a lovely hotel to stay at. Perfect for its purpose
Stayed 3 nights in Apr 2024
Response from Guest Service Ambassador on 28 Apr 2024
Hi Jessie Thank you for taking the time to leave a review. We are so pleased you had a brilliant stay here at The Good Hotel. We hope to welcome you back soon.

10/10 Excellent

Elliot

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and helpful. The room was lovely and clean.
Stayed 2 nights in Apr 2024
Response from jessica on 28 Apr 2024
Hi Elliot,Thank you for taking the time to leave a review. We are very delighted that you had a fantastic stay! We look forward to welcoming you back The Good Crew

10/10 Excellent

Mikayla

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly apon arrival, the room was nice and tidy and clean.
Stayed 1 night in Apr 2024
Response from Julius on 29 Apr 2024
Hi Mikayla,Thank you for your recent stay with us at The Good Hotel London and giving us a perfect score. We're glad to hear that our dedicated staff were very friendly throughout your stay and that you found our rooms nice, tidy and clean. We aim to provide our guests with the best possible experience, and we're thrilled that we've met your expectations. We look forward to greeting you again in the near future.Kind regardsGood crew

10/10 Excellent

NEIL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic and rooms perfect for an overnight stay
Stayed 1 night in Apr 2024
Response from Julius. on 26 Apr 2024
Hi Neil, thank you for choosing to stay with us at The Good Hotel London and leaving us a lovely review. We're pleased to hear that you've enjoyed your stay, especially with our fantastic staff and the rooms being convenient for your stay. We hope to welcome you back again in the near future. Kind regards, Julius.

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel right on the docks plenty of places to eat and the cable car to the o2 was brilliant and not expensive
Stayed 1 night in Apr 2024
Response from Julius on 26 Apr 2024
Hi Julie, Thank you for your recent stay with us at The Good Hotel London and for leaving us a fantastic review. We're glad to hear that you've enjoyed your stay, especially with the location and prices being convenient for your stay. We hope to welcome you again in the near future. Kind regards, Good crew

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Julius on 29 Apr 2024
Hi Alan,Thank you for your recent stay with us at The Good Hotel London and leaving a fantastic review. We're pleased to hear that you've enjoyed your overall stay. If there are any details you'd like to discuss or areas to improve on, feel free to reach out to us. We value your feedback and we aim to enhance our guest's experiences. We hope to welcome you again for an even better experience in the future.Kind regardsGood crew

6/10 Okay

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities
No TV in the room which is the first hotel room we have ever had without one this was not mentioned at the point of booking, room was cold even with the air-con on Only 1 usb port that did not work Room was expensive for the size and facilities Breakfast was really good Downstairs area on the side with the view of the dock was closed off for a baby shower for most of the Sunday
Stayed 1 night in Apr 2024
Response from Julius on 5 May 2024
Hi Dean,Thank you for staying with us at The Good Hotel and taking the time to share your review. We would like to apologize for the absence of a TV in your room, and we appreciate your understanding. However, we do offer iPads to borrow free of charge. We would also like to apologize for the inconvenience with the room temperature and the faulty USB port in your room. Your feedback is important, and we will address these issues to improve our services for future guests. We regret that the pricing and facilities did not fully meet your expectations and will review our pricing accordingly to ensure fair values. Despite this, we're glad you enjoyed the breakfast offerings. We apologize for any disruption caused by the private event downstairs and will work on better communication for future events. Thank you for your feedback, and we hope to have the opportunity to welcome you back for an improved experience.Kind regardsGood crew

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A different place to stay in London, on a re-claimed boat with profits going to a worthwhile cause. Staff were friendly. The rooms are compact but have everything you need and comfortable. Tea/coffee tray, shampoo/shower gel. Next to the cable car, 10 mins walk to the underground. Plenty of food options on the doorstep.
Stayed 1 night in Apr 2024
Response from Kieran on 22 Apr 2024
Dear Alison,Thank you for leaving such a lovely review. We are delighted that you experienced friendly customer service. We are also very pleased that you were satisfied with the amenities in the room and that the location of the hotel was convenient for you as well. Thank you for choosing to stay at the Good Hotel, we do look forward to welcoming you back in the future. Kind Regards, Good Crew

8/10 Good

Kayshan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Julius on 26 Apr 2024
Dear Kayashan, Thank you for staying at the Good Hotel for your stay and for taking the time to leave such a lovely review. We do hope to welcome you back to the Good Hotel in the future. Kind Regards, Good Crew

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really happy. Lovely breakfast. Lovely room. Good shower. Think they could make it clearer when you book they don’t have a telly in the rooms. However the manager kindly loaned us an iPad and upgraded our room. Very good service and 2 very happy customers. Thank you
Stayed 1 night in Apr 2024
Response from Paul on 21 Apr 2024
"Thank you so much for your kind words! It was an absolute pleasure to have you as our guest. Your happiness and satisfaction are what we strive for, and knowing that we achieved that goal fills us with joy. We can't wait to welcome you back again soon!"

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service
Convenient for the O2 Room was a bit small
Stayed 1 night in Apr 2024
Response from Kieran on 21 Apr 2024
Hi Catherine,Thank you for choosing the Good Hotel for your stay and for taking the time to share your recent experience with us. We are really happy to hear that the location of the hotel was convenient for you. We do apologise that you were not satisfied with the size of the room. We will forward this feedback to the appropriate deparment. We do offer four rooms called the Best Room with a Waterview. These rooms are 30 sq.m and they have a beautiful view of the water as well. Perhaps this would be of interest. We do hope to welcome you back to the Good Hotel in the future.Kind Regards, Good Crew

10/10 Excellent

Dean

Stayed 1 night in Apr 2024
Response from Divine on 20 May 2024
Dear Dean,Thank you for providing us with a fantastic rating regarding your stay with us. We are glad that you enjoyed your stay with us and that we could meet your expectations. We hope to welcome you back to our hotel in the near future. Kind regardsDivine

10/10 Excellent

HITESH

Stayed 1 night in Apr 2024
Response from Divine on 20 May 2024
Dear Hitesh,Thank you for leaving us a great rating regarding your experience at our hotel. We are pleased that you enjoyed your stay with us. We hope to welcome you back to our hotel soon and provide you with another fantastic experience.Kind regards,Divine

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here when we are visiting the 02 as we can get the cable carts across. The hotel is clean and rooms and facilities are good. The staff are friendly and check in is always so quick. We have already rebooked to stay in a weeks time.
Stayed 1 night in Apr 2024
Response from Kieran on 17 Apr 2024
Hi Ann, firstly we would like to thank you for choosing the Good Hotel for your stay again! We would also like to thank you for your lovely review. We are delighted that you were satisfied with the cleanliness of the hotel and room. We are also really happy to hear that you found our staff to be friendly and efficient. Thank you for booking with us again, we look forward to welcoming you back to the Good Hotel. Kind Regards, Good Crew

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Stayed for one night 13/04/24, greeted by lovely, friendly staff with specific mention to Paul at the reception desk that made us feel extra special - thank you so much! Super helpful and kind, free upgrades and goodies given without request after hearing we were visiting for my partners birthday. Gorgeous location right on the water overlooking the O2 and the cable cars. Easy access to public transport just a couple minutes walk from local DLR station with a Tesco extra opposite and local restaurants cafes. Couldn’t fault it, left feeling well rested and very appreciative. Also would like to mention the ethos and story behind this hotel is worth the stay alone. Definitely worth booking!
Stayed 1 night in Apr 2024
Response from Julius on 13 Apr 2024
Hi Alicia,Thank you for your recent stay with us at The Good Hotel, and leaving us a fantastic review. We're pleased to hear that our staff had made your stay extra special, and that our location was convenient for your plans. We truly appreciate your positive feedback, and we hope to welcome you again in the near future. Kind regardsGood Crew

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kieran on 8 Apr 2024
Hi Kate, thank you for staying at the Good Hotel and for leaving such a lovely review. We are delighted to hear that you enjoyed your stay with us. We do hope to welcome back to the Good Hotel in the future.Kind Regards, Good Crew

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Kieran on 4 Apr 2024
Hi Chris, firstly we would like to thank you for staying at the Good Hotel. We would also like to thank you for leaving such a positive review. We are delighted to hear that you enjoyed your stay with us. We hope you have a lovely day and hope to welcome you back to the Good Hotel. Kind Regards, Good Crew

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, somewhere clean & cheap to stay, 5 mins walk to train station
Stayed 1 night in Mar 2024
Response from Kieran on 1 Apr 2024
Hi Elizabeth, thank you for choosing the Good Hotel for your stay and for writing such a positive review. We are delighted that you were satisfied with the price and cleanliness of the hotel. We look forward to welcoming you again in the future. Kind Regards, Good Crew

10/10 Excellent

Matteo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marcelo on 30 Mar 2024
Dear Matteo,Thank you so much for your fantastic review! We truly appreciate your glowing feedback and are thrilled to hear that you had a wonderful experience with us. Your perfect score means a lot to our team, and we're delighted that we could meet your expectations.We look forward to welcoming you back again soon for another exceptional stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,M. Ferreira and the Good Crew

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Julius on 26 Mar 2024
Dear Susan,Thank you for sharing your experience of The Good Hotel London and for awarding us top scores. We are delighted to hear that you had a great and an enjoyable stay with us. We can't wait to welcome you back again at the Good Hotel London. Kind regardsjulius

10/10 Excellent

Paul

Travelled with group
Liked: Staff & service, property conditions & facilities
Definitely stay again, staff were excellent,, extremely helpful and friendly
Stayed 1 night in Mar 2024
Response from Ibrahim on 25 Mar 2024
Dear Paul, Thank you for your kind words and for awarding us an excellent score. We trust you enjoyed your time with us at The Good Hotel London, and we look forward to welcoming you back in the near future.Best wishes,Ibrahim and The Good Crew#SleepGoodDoGood

8/10 Good

Jayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value nice and accessible would book again… just a shame the cable cars weren’t available to use as they were being serviced.
Stayed 1 night in Mar 2024
Response from Ibrahim on 25 Mar 2024
Dear Jayne,Thank you for taking the time to review The Good Hotel London. We are delighted to hear that you had a great time staying with us. We are sorry to hear that you were unable to use the cable cars for your plans due to their technical issue, hopefully next time you will be able to use them ! We can't wait to welcome you back again in the near future. Best wishes,Ibrahim and The Good Crew#SleepGoodDoGood

8/10 Good

Wendy

Stayed 2 nights in Feb 2024
Response from Julius on 7 Apr 2024
Hi Wendy, Thank you for your recent stay at the Good Hotel and leaving a positive review. We are glad to hear that you have enjoyed your stay with us. We hope you have a lovely day and hope to welcome you again in the near future. Kind Regards, Good Crew

10/10 Excellent

Juliet

Stayed 2 nights in Mar 2024
Response from Marcelo on 30 Mar 2024
Hi Juliet,Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with us and that you rated us a perfect 5 out of 5. Your feedback means a lot to us, and we're delighted that we were able to meet your expectations.We hope to have the pleasure of welcoming you back in the future for another excellent stay.Warm regards,M. Ferreira and the Good Crew

6/10 Okay

Megan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Lovely hotel and great ethics. We didn’t realise till we got back after an event at the o2 that our room door hadn’t locked and when we tried to lock it it wouldn’t even the next day for breakfast it wouldn’t lock.
Response from Ibrahim on 11 Mar 2024
Dear Megan, Thank you for sharing your experience. Your feedback with regards to the door lock is important to us. Ensuring the safety and security of our guests is our utmost priority, we'll immediately look into this and rectify the issue with the room door to prevent any recurrence. We are glad to hear that you had a great stay with us overall. Kind regards,Ibrahim and The Good Crew#SleepGoodDoGood

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky "floating on the river" hotel; clean, modern and in great condition; reception & dining area welcoming and relaxed. Will definitely stay again.
Stayed 1 night in Mar 2024
Response from Julius on 11 Mar 2024
Dear Wendy,Thank you for your feedback. We're glad that you've enjoyed your recent stay with us. Our team goes above and beyond to ensure our guests have the best possible experience. We hope to welcome you back in the near future.Kind regards,Julius

10/10 Excellent

Maria

Stayed 1 night in Mar 2024
Response from Anass on 26 Mar 2024
Hi Maria, Thank you for leaving us a fantastic review. We're glad to hear that you've enjoyed your recent stay with us, and we truly appreciate your perfect score. We hope to welcome you again in the future. Kind regardsAnass

6/10 Okay

Pippa

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Julius on 7 Mar 2024
Hi Pippa, Thank you for your feedback. We're pleased you enjoyed your stay overall. We do apologise for any inconveniences you've had during your stay. Your feedback is important for us, as it will help us improve our services. We hope to welcome you again soon. Kind Regards, Julius

6/10 Okay

Jiyong

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Julius on 6 Mar 2024
Hi Jiyong, Thank you for sharing your feedback. We're pleased you enjoyed your stay overall. We do apologise for any inconveniences you've had during your stay and we will always welcome your suggestions for improvement. We hope to welcome you again in the near future. Kind Regards, Julius

10/10 Excellent

Gordon

Stayed 1 night in Mar 2024
Response from Ibrahim on 25 Mar 2024
Dear Gordon,Thank you for awarding us the topset scores. We are very pleased to hear that you enjoyed your stay with us. It was a pleasure having you on board and we all look forward to welcoming you back soon.Best wishes,Ibrahim and The Good Crew#SleepGoodDoGood

6/10 Okay

Emily

Travelled with family and small children
Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ibrahim on 29 Feb 2024
Hi Emily,Thank you for your feedback. We're pleased you enjoyed your stay. We're sorry for any shortcomings and we will definitely welcome your suggestions to ensure a perfect experience next time.Kind Regards,IbrahimGood Hotel London

2/10 Terrible

Sheraz

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Marcelo on 26 Feb 2024
Dear Sheraz Hussain,We appreciate your feedback and are genuinely sorry to learn that your experience did not meet your expectations. We value your input and would like to understand more about your specific concerns to address them effectively.Could you please provide additional details or contact us directly at marcelo.ferreira@goodhotel.co? Your insights are crucial, and we are committed to improving our services based on your feedback.Thank you for bringing this to our attention.Best regards,M.Ferreira