Exterior detail
Check availability

Reviews of Tune Hotel Liverpool

3 out of 5
Tune Hotel Liverpool
3-19 Queen Buildings, Castle Street, Liverpool, England

Reviews

7.4

Good

Rating 10 - Excellent. 296 out of 1008 reviews" "
Rating 8 - Good. 362 out of 1008 reviews" "
Rating 6 - Okay. 176 out of 1008 reviews" "
Rating 4 - Poor. 97 out of 1008 reviews" "
Rating 2 - Terrible. 77 out of 1008 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service
Centre, value for money
Stayed 1 night in Apr 2024

2/10 Terrible

Debra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Condition of over all
Stayed 4 nights in May 2024

2/10 Terrible

Wei Lun

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

ALEXIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Lydia

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and central to all of Liverpool attractions. So cheap and great quality. No kettle in the room but could buy from reception. Have stayed here 3 times now. Gave a reduction for local parking which was a bonus.
Stayed 1 night in May 2024

6/10 Okay

Georgina

Liked: Staff & service
Great location for base to visit Liverpool, both for walking and transport links. Pretty basic room great hot water and water pressure. Noisy at times on the weekend but to be expected given location. Only had maid service ONCE in a 7 night stay! Wouls at least have appreciated someone taking out the garbage!
Stayed 7 nights in Apr 2024

8/10 Good

William

Stayed 1 night in Apr 2024

6/10 Okay

Lauren

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Decent rooms. Hair dryer available
Stayed 3 nights in Apr 2024

2/10 Terrible

TRACY

Disliked: Cleanliness, staff & service
Dreadful service
Stayed 1 night in Apr 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and affordable too
Stayed 2 nights in Apr 2024

2/10 Terrible

Shannon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is unsafe. The rooms at the back of the hotel are difficult to access, you have to wind yourself around multiple stairways and elevators to get there and if there's ever a fire. I am not confident you could find your way out.The mattresses had spring coils that dug into your back and the hallways ad elevators were filthy.
Stayed 3 nights in Apr 2024

6/10 Okay

Laura

Liked: Staff & service
Disliked: Property conditions & facilities
Adequate for my purposes as a solo traveller just looking for somewhere to sleep and shower. The bed is pushed against the wall so not ideal for 2 people, the windows let through all sound (and drafts) fortunately I was in a room at the back.
Stayed 1 night in Apr 2024

6/10 Okay

Diane

Liked: Cleanliness, staff & service
This is a budget hotel in a listed building Great location, staff were super helpful and couldn’t do enough for us Liked - v clean, fresh fluffy towels, quality toilet paper newly refurbished bathroom very basic but only stayed 1 night Disliked - The bed was very uncomfortable I felt I was sleeping on the floor it was that hard. i returned at 11.30pm The walls were very thin I could hear clearly what guests were saying in the corridor on our floor when they returned during the night and I was disturbed several times. Notices should be placed in prominent areas reminding guests to be quiet and the night staff should also remind guests when they return late. The room was freezing when I checked in I set air conditioning on high and was seated in room for 2 hours relaxing it never warmed up, an additional heating or better air conditioning is required.
Stayed 1 night in Apr 2024

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service
Already wrote it
Stayed 2 nights in Apr 2024

4/10 Poor

Barry

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty walls around the bed ,Tv didn’t work ,mattress poor felt springs, poor quality pillows , staff were nice
Stayed 1 night in Apr 2024

2/10 Terrible

Duncan

Disliked: Cleanliness, property conditions & facilities
This venue isnt a hotel , its more like a student accommodation, the carpets are stained , curtains stained , walls are all marked , had to walk through an old damp function room to reach the furthest away 3 rooms , room was tiny , an average sized bed , a small plastic chair , and a dirty toilet , wouldn advise anyone to go near this , ignore the pictures of the rooms , never seen any that looked nice , no bar , no food , no entertainment, NOT A HOTEL
Stayed 2 nights in Apr 2024

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean quiet hotel, okay for one night.
Stayed 1 night in Apr 2024

6/10 Okay

Liam

Liked: Cleanliness, staff & service
Good location for pub and bars good hotel for hen and stag parties but if couples were going I would like something a little better and quite.
Stayed 1 night in Apr 2024

4/10 Poor

Richard

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel room was dirty and poorly maintained. I wouldn't recommend it to anyone anytime soon, unfortunately.
Stayed 1 night in Apr 2024

4/10 Poor

Louise Ann

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed for 2 nights in march. Location ecxellent definitely not a hotel more like a hostel..no hotel facilities..no kettle in room..a television with 2 stations. Room awful..paint peeling off walls...windows about to fall out and filthy..v cold room had to put towel in front of window. We were on 3rd floir got lift to first floor then had to walk 52 steps to room...imagine doing this 3 or 4 times a day...they charge 2euro per bag to store...not acceptable... will not be back..
Stayed 2 nights in Mar 2024

6/10 Okay

John

Property was needing an upgrade. Room cramped.bed light not working.
Stayed 1 night in Apr 2024

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, staff really friendly, only slight downside was room was quite cold, no worries great value
Stayed 1 night in Mar 2024

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property in excellent location. Staff were great
Stayed 1 night in Mar 2024

10/10 Excellent

Darie

Liked: Cleanliness, staff & service, property conditions & facilities
it's safe and easy to any shopping😊👌
Stayed 2 nights in Mar 2024

6/10 Okay

Francis

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

6/10 Okay

V MANIKANTA NAGENDRASAI KRISHNAMOHAN

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is small and feels congested.
Stayed 1 night in Mar 2024

10/10 Excellent

Maulik

Liked: Cleanliness, staff & service, property conditions & facilities
Great little place in the heart of centre town.
Stayed 1 night in Mar 2024

8/10 Good

Mahadevan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good for overnight
Stayed 2 nights in Mar 2024

4/10 Poor

Shauna

The heating in my room wasn’t working but they gave me a small radiator which really didn’t give much heat out
Stayed 1 night in Mar 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
The price
Stayed 1 night in Feb 2024
Response from Front Desk on 10 Mar 2024
Hi John, Thank you very much for taking the time to review Tune Hotels Liverpool! As we greatly appreciate all your feedback, we take it into consideration to better our service. Kindest Regards, Ebony (GSA)

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating
Stayed 2 nights in Feb 2024
Response from Front Desk on 10 Mar 2024
Hi Lee, Thank you very much for taking the time to review Tune Hotels Liverpool! As we greatly appreciate all your feedback, we take it into consideration to better our service. We hope to see you again in the future.Kindest Regards, Ebony (GSA)

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable, easy to locate, room was pleasant for an overnight stay, very quick access to the city center
Stayed 1 night in Feb 2024
Response from Front Desk on 10 Mar 2024
Hi Alex, Thank you very much for taking the time to review Tune Hotels Liverpool! As we greatly appreciate all your feedback, we take it into consideration to better our service. We hope to see you again in the future.Kindest Regards, Ebony (GSA)

10/10 Excellent

Godfrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk on 10 Mar 2024
Hi Godfrey, Thank you very much for taking the time to review Tune Hotels Liverpool! As we greatly appreciate all your feedback, we take it into consideration to better our service. We hope to see you again in the future.Kindest Regards, Ebony (GSA)

8/10 Good

Isabella

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a one night stay
It was clean and comfy room. The tv was a great plus and the bed was super comfy. I was annoyed there was only one pillow a bed but I coped. The bathroom door didn’t have a lock and just had a 1x2 inch hole on the side where a door lock would be. It was a tad inconvenient but the weird thing was the door was frosted glass and is against the toilet so there was no point of the door. Basically the unlock-able see through door left nothing to the imagination. The front desk staff were friendly and helpful. I did struggle to find the hotel on my sat nav so you may need a bit of help from locals or google images. The parking lot is the NCP Mayfield which isn’t clear on the website. There are a few NCP’s in the area but only this one is participating in the Tune Hotel customer parking discount. I would suggest making this clearer.
Stayed 1 night in Feb 2024
Response from Front desk on 10 Mar 2024
Hi Isabella, Thank you very much for taking the time to review Tune Hotels Liverpool! As we greatly appreciate all your feedback, we take it into consideration to better our service. We hope to see you again in the future.Kindest Regards, Ebony (GSA)

10/10 Excellent

Thomas

Stayed 1 night in Feb 2024
Response from Front Desk on 10 Mar 2024
Hi Thomas, Thank you very much for taking the time to review Tune Hotels Liverpool! As we greatly appreciate all your feedback, we take it into consideration to better our service. We hope to see you again in the future.Kindest Regards, Ebony (GSA)

6/10 Okay

Aimee

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The bathroom door was see through and the sink was too small for the tap so when it was turned on the water just went on the floor the bed wasn’t the most comfortable. Over all the stay was good we were only there for the one night but the staff were nice and helpful.
Stayed 1 night in Feb 2024
Response from Front Desk on 10 Mar 2024
Hi Aimee, Thank you very much for taking the time to review Tune Hotels Liverpool! As we greatly appreciate all your feedback, we take it into consideration to better our service. Please accept our sincere apologies that you were not completely satisfied with your stay.Kindest Regards, Ebony (GSA)

2/10 Terrible

Hendrik

Stayed 2 nights in Feb 2024
Response from Front Desk on 10 Mar 2024
Hi Hendrik, Thank you very much for taking the time to review Tune Hotels Liverpool! As we greatly appreciate all your feedback, we take it into consideration to better our service. Please accept our sincere apologies that you were not completely satisfied with your stay.Kindest Regards, Reception Team

10/10 Excellent

Sean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for the city centre
Stayed 1 night in Feb 2024
Response from Front Desk on 18 Feb 2024
Hi Sean,Thank you for taking the time to leave a review, we appreciate your custom.Kindest Regards,Reception Team

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk on 18 Feb 2024
Hi James,Thank you for taking the time to leave a review, we appreciate your custom.Kindest Regards,Reception Team

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities
Staff were friendly and efficient. Room was clean and tidy. Central location.
Stayed 2 nights in Feb 2024
Response from Front Desk on 18 Feb 2024
Hi Linda,Thank you for taking the time to leave a review, we appreciate your custom.Kindest Regards,Reception Team

8/10 Good

Mateusz

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Very good location right in the city centre. Clean rooms comfy beds. However the walls are in need of a fresh lick of paint.
Stayed 2 nights in Feb 2024
Response from Front Desk on 18 Feb 2024
Hi Mateusz,Thank you for taking the time to leave a review, we appreciate your custom. We would love to see you again in the future.Kindest Regards,Reception Team

2/10 Terrible

Jess

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Stayed 1 night in Feb 2024
Response from Front Desk on 18 Feb 2024
Hi Jess,Thank you for taking the time to leave a review, we appreciate your custom. Please accept our sincere apologies that you were not satisfied with your stay here with us.Kindest Regards,Reception Team

4/10 Poor

Alan

Stayed 3 nights in Feb 2024
Response from Front Desk on 18 Feb 2024
Hi Alan,Thank you for taking the time to leave a review, we appreciate your custom. Please accept our sincere apologies that you were not satisfied with your stay here with us.Kindest Regards,Reception Team

6/10 Okay

BERNARD

Stayed 1 night in Feb 2024
Response from Front Desk on 18 Feb 2024
Hi Bernard ,Thank you for taking the time to leave a review, we appreciate your custom. Please accept our sincere apologies that you were not satisfied with your stay here with us.Kindest Regards,Reception Team

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front desk on 18 Feb 2024
Hi David,Thank you for taking the time to leave a review, we appreciate your custom. Please accept our sincere apologies that you were not satisfied with your stay here with us.Kindest Regards,Reception Team

10/10 Excellent

d

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly
Stayed 1 night in Jan 2024
Response from Front Desk on 18 Feb 2024
Hi D,Thank you for taking the time to leave a review, we appreciate your custom.Kindest Regards,Reception Team

10/10 Excellent

Les

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for a clean and comfortable hotel
The room was simple, but comfortable and very clean, an excellent good value stay in a perfect location. I would highly recommend Tune Hotel Liverpool.
Stayed 2 nights in Feb 2024
Response from Front Desk on 18 Feb 2024
Hi Les,Thank you for taking the time to leave a review, we appreciate your custom. We would love to see you again in the future.Kindest Regards,Reception Team