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Reviews of Knowsley Inn & Lounge

3 out of 5
Knowsley Inn & Lounge
Ribblers Lane, Knowsley, Liverpool, England

Reviews

8.4

Very good

Rating 10 - Excellent. 460 out of 1005 reviews" "
Rating 8 - Good. 358 out of 1005 reviews" "
Rating 6 - Okay. 106 out of 1005 reviews" "
Rating 4 - Poor. 46 out of 1005 reviews" "
Rating 2 - Terrible. 35 out of 1005 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ross

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money
Stayed 1 night in May 2024

8/10 Good

Charlotte

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 2 nights in May 2024

6/10 Okay

Petrona

Travelled with partner
I liked the fact that the room was very spacious and thoughtfully designed, e.g foldaway iron andciron board. Headboard designed to accommodate plug sockets, usb points, plenty of sockets in the room. Staff - The staff were friendly and polite, helpful. Dislikes - The lift to the upper floors was very dirty, carpet needs hoivering, cleaning/replacing, mirror in the lift and internal lift doors dirty.. There was basically no show gel in the shower, and very little hand soap in the dispensers which implies rooms arenot checked to see if they meet basic standards. On the first morning at breakfast all the tables close to the breakfast area were all dirty and no attempt was made to clean them until i mentioned it. There was a homeless man who i assume the hotel had allowed to come into the hotel to use the phone wabdering into the breakfast area lifting all the lids to see what breakfast was left. I informed the staff who appear to be sleeping. I dont have any issues with homeless people, or ecen the hotel giving him left over food. However, that is not what i want or expect to see whilst eating breakfast. The area outside the hotel where people smoke was untidy with leftover cans etc.
Stayed 3 nights in May 2024

8/10 Good

Martin

Travelled with partner
Enjoyed our stay at the Inn , clean and comfortable. Would definitely recommend.
Stayed 2 nights in May 2024

10/10 Excellent

Ella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent and the staff were phenomenal! Would definitely recommend. The only downside is location but theres not much you can change about that.
Stayed 1 night in May 2024
Response from Kelvin on 23 May 2024
Dear Ella,Thank you for your great review about the staff and that you found the hotel excellent. We hope to see you again in the future.Kind regardsKelvin

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Amenities
Great location & lovely hotel
Stayed 2 nights in May 2024
Response from Kelvin on 23 May 2024
Dear Mark,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kelvin

10/10 Excellent

Peter, Billingshurst

Business traveller
Liked: Cleanliness, staff & service, amenities
I use this hotel as it is close to a site I am managing in Knowsley. Very good stay no issues at all.
Stayed 1 night in May 2024
Response from Jeff on 20 May 2024
Dear Peter,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jeff.

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I very much enjoyed our stay! 30 minute from Liverpool City Centre, (great if you have a car) Very comfortable bed!! Air-conditioning was fantastic for hearing and cooling the room. Overall great stay
Stayed 2 nights in May 2024
Response from kaitlyn on 9 May 2024
Dear Katie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,KaitlynGuest Service Assistant

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exactly what I wanted from a hotel - good price, very clean and good facilities, and the staff were always helpful and friendly. It is worth noting that the hotel is quite far out from Liverpool city centre, so if you are looking to travel into the city during your stay, you would be looking to drive in, get a taxi (around £19-£25 each way), or look into the other transport links. But it is a very nice hotel, I am not sure there is anything else I could really have wanted or asked for, and I would definitely recommend
Stayed 2 nights in May 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel very friendly staff will be visiting again 5 🌟
Stayed 1 night in Apr 2024
Response from Jeff on 1 May 2024
Dear John,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jeff.

2/10 Terrible

craig

Business traveller
Disliked: Staff & service, amenities
Cheap hotel! But you pay for what you get, dogs in restaurant. Room stunk of smoke, very noisy! Poor sleep
Stayed 1 night in Mar 2024

8/10 Good

Dr Imraan

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Mayowa

Liked: Cleanliness, amenities
Lovely
Stayed 2 nights in Apr 2024
Response from Kelvin on 30 Apr 2024
Dear Mayowa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kelvin

10/10 Excellent

Ash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional, clean and great customer service at front of house.
Stayed 1 night in Apr 2024
Response from Kelvin on 30 Apr 2024
Dear Ash,Thank you for the great review of our hotel! We are delighted you found our staff professional and that you enjoyed your stay and hope to see you again very soon.Sincerely,Kelvin

10/10 Excellent

Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, 15 minute drive from Anfield, very convenient, parking included, breakfast very reasonably priced and kids under 12 eat free with every paying adult.
Stayed 1 night in Apr 2024
Response from Kelvin on 30 Apr 2024
Dear Jo,Thank you for posting your review, i am very pleased you found us in a convenient location and found the hotel met your need's. We hope to welcome you back again soon.Kind regardskelvin

8/10 Good

Wander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Pauline

Stayed 3 nights in Apr 2024

10/10 Excellent

Jill

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly efficient courteous staff. Nothing was yoo much trouble.
Stayed 1 night in Apr 2024
Response from Lindsay on 23 Apr 2024
Hi JillThank you for the great review, your comments have been passed onto the team. It's great to know your experience was a good one and We are glad that you enjoyed your stay! hope to see you again very soon.Sincerely,Lindsay

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lindsay on 23 Apr 2024
Dear LindaThank you rating our hotel following your recent stay with us.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Lindsay

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Property on the whole was good but there were a few details that show a need for a bit more maintenance. Fine points like the toilet seat was not fixed in place.
Stayed 2 nights in Apr 2024
Response from lindsay on 19 Apr 2024
Dear IanThank you for your feedback regarding your recent visit at our hotel.Rest assured that your comments are taken seriously and looked into as a matter of urgency and put right by our team.We value your comments and welcome the opportunity to serve you again. Sincerely,Lindsay

2/10 Terrible

Heath

Stayed 4 nights in Apr 2024

8/10 Good

Christian

Liked: Staff & service
Günstig
Stayed 3 nights in Apr 2024
Response from lindsay on 19 Apr 2024
Thank you for rating your recent stay with usRegardsLindsay

10/10 Excellent

Pubudu

Stayed 1 night in Apr 2024
Response from Lindsay on 9 May 2024
Dear PubuduThank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Lindsay

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were brilliant breakfast ok room great parking plenty and safe
Stayed 3 nights in Apr 2024
Response from Lindsay on 24 Apr 2024
Hi StephenThank you for your great review of our hotel.We look forward to welcoming you back soon.RegardsLindsay

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Lindsay on 11 Apr 2024
Dear SarahThank you for taking the time to rate your recent stay with us. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Lindsay

8/10 Good

Helen

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Lindsay on 11 Apr 2024
Dear HelenThank you for taking the time to rate your stay with us!We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Lindsay

10/10 Excellent

Lisa

Stayed 1 night in Apr 2024
Response from Lindsay on 9 May 2024
Dear LisaThank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Lindsay

10/10 Excellent

Susan

Travelled with family and small children
Clean, comfortable, very friendly and welcoming . Excellent customer service and value for money.
Stayed 1 night in Mar 2024
Response from Lindsay on 11 Apr 2024
Dear SusanThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Lindsay

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to find,clean and tidy and quiet.
Stayed 1 night in Mar 2024
Response from lindsay on 19 Apr 2024
Dear AdamThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Lindsay

8/10 Good

Roland

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very happy with the hotel. Bed was a little hard.
Stayed 1 night in Apr 2024
Response from lindsay on 19 Apr 2024
Dear RolandThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! and you can try one of our newer bedsSincerely,Lindsay

8/10 Good

margaret

All clean..staff polite and friendly
Stayed 2 nights in Mar 2024
Response from Lindsay on 23 Apr 2024
Dear MargaretThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Lindsay

10/10 Excellent

Frank Bernd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, brilliant room. Would highly recommend!!!
Stayed 2 nights in Mar 2024
Response from Lindsay on 23 Apr 2024
Hi FrankThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Lindsay

6/10 Okay

Greg

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The shower was terrible in my room (111) at all times of the day. The windows was closed but didn't seal properly, a lot of road buzz from outside. Overall a reasonable hotel for a reasonable price.
Stayed 2 nights in Mar 2024
Response from Lindsay on 23 Apr 2024
Dear GregThank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the inconvenience you have experienced during your stay due to the shower pressure.Rest assured that these issues have been looked into as a matter of urgency and put right by our team.We value your comments and welcome the opportunity to serve you again. Sincerely,Lindsay

10/10 Excellent

Phil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great price, good standards within the hotel. Easy commute into Liverpool
Stayed 1 night in Mar 2024
Response from Lindsay on 24 Apr 2024
Dear PhilThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Lindsay

6/10 Okay

Richard

Liked: Cleanliness
Hotel itself was fine, the room was clean and comfortable as were the communal areas. The thing that let it down for me was what appears to be a lack of staff. The staff were polite and helpful but when it came to our evening meal we were waiting well over an hour. Breakfast was also a disappointment as you had to wait for everything to be replenished, which took sometime. The food was ok.
Stayed 1 night in Mar 2024
Response from Lindsay on 24 Apr 2024
Dear RichardThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Lindsay

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff the rooms are spotless
Stayed 1 night in Mar 2024
Response from Lindsay on 24 Apr 2024
Hi PaulThank for the great review.We look forward to welcoming you back soonRegardsLindsay

8/10 Good

Rob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, clean and inviting reception. Easy parking with plenty of spaces. Bed was a bit hard, other than that good stay
Stayed 1 night in Mar 2024
Response from Lindsay on 24 Apr 2024
Dear RobThank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.RegardsLindsay

10/10 Excellent

Vicky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros 1-This is a very nice hotel, and very modern. 2- great location, close to amenities. 3- friendly staff, was able to accommodate getting extra pillows covers ect. cons 1- breakfast is a little on the expensive side compared to surrounding hotels. 2- housekeeping entered our room at 7:30am and woke my children and myself up, she didnt apologise she just walked out the room, i had to go to reception to enquire who walked into our room at that time. 3- in the morning i emptied our room bin, asked housing keeping for some clean towels explained our room didnt need cleaning, when we left for the day i placed the do not disturb sign on the door, when we got back i discovered the sign on the door and personally telling the housekeeper our room did not need cleaning was disregarded.
Stayed 3 nights in Mar 2024
Response from Lindsay on 24 Apr 2024
Dear VickyThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience.We look forward to welcoming you again soonSincerely,lindsay

8/10 Good

Jannine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lindsay on 24 Apr 2024
Thank you for your rating

4/10 Poor

Edward

Travelled with partner
Disliked: Property conditions & facilities
We opted to take breakfast on our first day which we paid for cash without receipt. It had a dreadful smell in the morning overcooked sausages and undercooked bacon. Had to resort to other items such as toast !!! Bathroom facilities are poor with poor water pressure too. Linen was not changed for us despite being required (visible) showing that cleanliness is much to be desired.
Stayed 2 nights in Mar 2024
Response from Lindsay on 24 Apr 2024
Dear EdwardThank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the inconvenience you have experienced during your stay due to the poor shower pressure and the breakfast.Rest assured that these issues will be looked into as a matter of urgency and put right by our team.We value your comments and welcome the opportunity to serve you again. Sincerely,Lindsay

6/10 Okay

Rebecca

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Lindsay on 24 Apr 2024
Thank you for your rating

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lindsay on 24 Apr 2024
Thank you for your rating

10/10 Excellent

Philip

Stayed 1 night in Mar 2024
Response from Lindsay on 24 Apr 2024
Hi PhilipThank you for your rating

6/10 Okay

Hossam

Travelled with family, Travelled with partner
Liked: Staff & service
Not bad considering value for money. Blood stain on bedsheet, garbages were never changed, toilet didn’t flush properly & power sockets did not work.
Stayed 2 nights in Mar 2024
Response from Lindsay on 24 Apr 2024
Dear HossamThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Lindsay

6/10 Okay

Ian

Travelled with family
Liked: Cleanliness, property conditions & facilities
It is in the middle of nowhere by major roads. You can not walk anywhere
Stayed 1 night in Mar 2024
Response from Lindsay on 24 Apr 2024
Dear IanThank you for taking the time to share your feedback. Sincerely,Lindsay

6/10 Okay

Marcus

Stayed 1 night in Mar 2024
Response from Lindsay on 24 Apr 2024
Hi MarcusThank you for rating your stay with us.Kind regards Lindsay

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff especially louise
Stayed 1 night in Mar 2024
Response from Lindsay on 24 Apr 2024
Dear DavidThank you so much for taking the time to review our hotel, I am pleased to hear you enjoyed your stay with us.It is great to hear that Louise made your stay more memorable, she takes great pride in their work and your appreciation makes it all worthwhile. We hope you will visit us again. Sincerely,Lindsay

6/10 Okay

Mohamed, Slough

Liked: Cleanliness, staff & service
Overall, most aspects of the accommodation were satisfactory, but I found the bed uncomfortable, especially for someone with back pain. It would be beneficial to provide alternative options for guests with such needs. couldn't sleep at all because the bed caused severe back pain.
Stayed 1 night in Mar 2024
Response from Lindsay on 24 Apr 2024
Hi MohamedThank you for taking the time to review your stay with us, your comments have been shared with the team and we are working on ways to improveRegardsLindsay

8/10 Good

Asa

Liked: Cleanliness, staff & service, property conditions & facilities
It was out the way of the main roads, friendly staff etc
Stayed 2 nights in Mar 2024
Response from Lindsay on 24 Apr 2024
Hi AsaThank you for your reviewRegardsLindsay