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Reviews of iStay Liverpool 1 Water Street Apartments

4 out of 5
iStay Liverpool 1 Water Street Apartments
Water Street, Liverpool, England

Reviews

7.8

Good

Rating 10 - Excellent. 19 out of 43 reviews" "
Rating 8 - Good. 11 out of 43 reviews" "
Rating 6 - Okay. 5 out of 43 reviews" "
Rating 4 - Poor. 2 out of 43 reviews" "
Rating 2 - Terrible. 6 out of 43 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Tom

Travelled with family
Disliked: Room comfort
Waiting for refund
Misrepresented, smelled like smoke, terrible time gaining access
Stayed 1 night in Oct 2023

10/10 Excellent

Kyra

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2022

2/10 Terrible

Inka

Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Lovely apartment in Liverpool
Birthday weekend, close by to bars and restaurants, comfy bedrooms and had all that was necessary, good communication and ease of getting entrance details etc, would recommend this property
Stayed 1 night in Apr 2022
Response from istayliverpool on 1 May 2022
Thank you for the great review we hope to host you again in the near future

8/10 Good

EElain

Liked: Cleanliness, amenities, property conditions & facilities
great appartment. perfect for largr groups.
Stayed 1 night in Feb 2022

10/10 Excellent

jodie

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I spoke to Lisa iStay manager few times before my stay and she even called after to check all was okay . Highly recommend very friendly perfect apartment for your little get away . Refund was returned very quick as no damage was caused Beautiful apartment and all clean and tidy will definatly be staying again
Stayed 1 night in Feb 2022

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness
Does the job - requires more care
The property looks better in pictures. Lots of damage in the property, mainly the walls, it was evident one wall suffered damp issues with the paint/plaster pealing off. The property had not been cleaned, lots of dirt on the floor, to include dust balls. Bathroom lock broken. Aside from the state of the property - it had security in the evening which was really good! However, there was a party next door and the company failed to inform us about this ahead of our stay - had we been a family it would have been extremely disturbing hearing loud music and noise into the early hours of the morning. Location is excellent, you really are in the centre of the city with everything being a 10min walk at most.
Stayed 1 night in Nov 2021

10/10 Excellent

Isabelle

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Lisa

Stayed 1 night in Sep 2021
Response from iStay on 11 Nov 2021
Thank you very much! We would be happy to host you again any time.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, room comfort
Do not stay here.
Very disappointed. Upon check-in after ringing numerous times asking for the access code it turned out the cleaners were still in the property despite being told we had a 3pm check in, so was basically trying to bide time. We did not get to check in until 3:40 making us late for our bookings. There is no hot water in the property, no hand towels and no extra sheets or bedding was left for people who stayed on the sofa beds which were already stained so had to use towels! The cleaners of course left in a rush so did not leave enough toilet rolls and towels. The building itself stunk of stale food and urine. Overall v disappointing stay and will not be returning.
Stayed 1 night in Jul 2021

10/10 Excellent

James

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Perfection.
Perfect
Stayed 1 night in May 2021

2/10 Terrible

Liam

Disliked: Cleanliness
Stayed 1 night in May 2021

8/10 Good

James

Stayed 1 night in Dec 2020

2/10 Terrible

Brett

Disliked: Cleanliness, room comfort
Stayed 1 night in Oct 2020
Response from istay on 17 Nov 2020
Hi Brett I am not sure as to why you gave this review as we have been closed due to the global pandemic?

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020

8/10 Good

Lydia

Stayed 2 nights in Aug 2020

10/10 Excellent

Nicki, Liverpool

Travelled with group
Liked: Cleanliness, amenities
We got a free upgrade to 1 Temple Court apartments. Can’t fault it. The apartment was beautiful and perfect for us. Big thanks to Lisa who we dealt with. So very helpful and friendly. Would highly recommend.
Stayed 1 night in Jul 2020
Response from iStayLiverpool on 29 Jul 2020
Thank you Nicki it was a pleasure to host you!

10/10 Excellent

Jordan

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2020
Response from iStayLiverpool on 29 Jul 2020
Thank you Jordan!

2/10 Terrible

Paul

Travelled with group
Disliked: Cleanliness, room comfort
Was dirty when I arrived , the attitude on the person in charge was not one bit professional
Stayed 1 night in Jul 2020

10/10 Excellent

Pavandeep

Travelled with group
Liked: Cleanliness, room comfort
Water street is lovely
Was a lovely apartment, very clean and was exactly shown on the photos! Lisa is very nice and good communication skills also made me feel welcome
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Mar 2020

8/10 Good

Luke

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location of the property was perfect.
Stayed 1 night in Dec 2019

6/10 Okay

Rosa M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a problem yesterday night. The fire alarm rang and we had to leave the apartment at 4:15 in the morning. We have 2 children and it was scaring. Cold, outside till 6:00hs. First came the police, then the firemen to check everything. Later, someone to stop the alarm. It was a nightmare...
Stayed 1 night in Dec 2019
Response from l on 23 Dec 2019
Hi Rosa We do apologize for the inconvenience this caused however it was Standard procedure, the fire alarm is there for the safety of all guests Guest safety is paramount for us Please accept our sincere apologies Kind regards,

10/10 Excellent

Joe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The room was spot on, clean and in a very good location would definitely use again.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved staying at this gem of a 2 bedroom apartment, also comes with 2 double sofa beds. Absolute massive kitchen/living area. Only thing I would say is that the larger bedroom was a bit cold (even with the windows shut and heating on). Other than that, pleasure staying here.
Stayed 1 night in Nov 2019

6/10 Okay

John

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Amy

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Definitely go again
Lovely apartments well kept brilliant location but unfortunately the heating wasnt working someone came to fix it which was great. Also the lift wasn't working so getting upto the penthouse apartment was really difficult especially with suitcases. Other than that was lovely.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment for friends
Fantastic apartment for 7 friends for my birthday. Only slight issue was having to chase for Return of security deposit.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Booked An apartment on the 6th floor . Apartment was ridiculously hot on entering and there was one fan (no air con) between 2 levels and 3 bedrooms. The only window working window in the upstairs living area was also a door leading to the balcony. This also happened to be the only fire escape As we tried to open this to being down the temperature of the apartment we found it to be locked . We asked the cleaner to open it.. to be informed that it had been screwed shut as it was faulty ! Upon further inspection the only working window and fire escape had been bolted shut with screws ! I immediately tried to contact the apartment on the email they had happily been conversing with me that morning regarding check in details. I received no reply ! I’ve received no reply to a further two messages sent . It is not my normal reaction to leave negative feedback , as I prefer to resolve things direct . However I have been given no choice and am now taking this matter further
Stayed 1 night in Aug 2019

8/10 Good

Glen

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Apartment stay
On arrival we had I bit of a nightmare. We couldn’t get in the apartment because the maid hadn’t left the key. When we eventually got in which didn’t take long we surprised to see the apartment. It looked a lot smaller than we expected. The picture on hotels.com website was of another apartment for more people, so that was a bit misleading. After a few conversations with the lady who looks after the apartments she moved us to the apartment we originally thought we had booked. This one was massive and gorgeous, very clean and really nice. We had a great stay after this was sorted and would definitely book again. Thankyou for looking after us like you did it was really appreciated.
Stayed 1 night in Aug 2019
Response from House Hotels on 2 Sept 2019
Thank you for your review. We apologise for the initial issue and will look into Hotels.com photos to which room they are assigned to. We look forward to hosting you again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay for a visit to Liverpool. Prompt reply & clear instructions regarding collecting the keys & getting in. Fully equipped with everything needed. Only thing missing was a hairdryer. Would certainly stay again & will recommend
Stayed 1 night in Jun 2019
Response from House Hotels on 25 Jun 2019
Good morning Many thanks for the great review We will speak to the cleaners regarding the hairdryers as they should be fully checked and stocked before guests check in. Thank you for bringing this to our attention, We are glad you enjoyed your stay with us and hopefully you book again with us on your next visit to Liverpool Kind regards, House Hotels Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment in a great location. Literally only one issue with the microwave not working, but that didn't spoil the stay.
Stayed 1 night in Jun 2019

6/10 Okay

Charlotte

Travelled with group
Liked: Room comfort
Check in compliqué, situation excellente
Les appartements sont très très bien situés. En plein centre de Liverpool, on peut faire énormément à pieds. Cependant, comme il n’y a pas de réception, ce fut très compliqué de recevoir les codes pour rentrer dans l’immeuble. Il a fallu téléphoner une bonne grosse dizaines de fois pour avoir les’ infos necessaires. De plus, on est censés payer un deposit pour l’appartement. Mais le compte bancaire n’est pas donné au format IBAN. Résultat des courses, nous n’avons jamais réussi à payer le deposit, même après une semaine de harcèlement pour avoir le compte au format IBAN. Donc check in très compliqué et stressant. Faire attention aussi qu’il n’y a pas de bagagerie (pourtant indiqué dans la description). Les lits sont très confortables, attention si vous voyagez avec des enfants ou des personnes plus âgées ou même des adultes, les clic clacs sont vraiment inconfortables. J’ai 28 ans, j’aurais été gênée de faire dormir mes parents là dedans. Donc choisi l’appartement en fonction du nombre de « vrai » lits qu’il dispose.
Stayed 1 night in Dec 2019

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019