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Reviews of Aldea Kuká, Luxury Eco Boutique Hotel

4 out of 5
Aldea Kuká, Luxury Eco Boutique Hotel
Calle Paseo Kuka S/N, Isla Holbox, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 124 out of 189 reviews" "
Rating 8 - Good. 29 out of 189 reviews" "
Rating 6 - Okay. 14 out of 189 reviews" "
Rating 4 - Poor. 9 out of 189 reviews" "
Rating 2 - Terrible. 13 out of 189 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Domenica Moro

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great to relax!
Stayed 4 nights in May 2024
Response from Aldea Kuká Team on 28 May 2024
Dear DomenicaWe want to express our sincere gratitude for choosing Aldea Kuká Hotel to spend to be part of your holidays. We're glad to know that you enjoyed your stay and will be delighted to welcome you again in the future.

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Very good....
Stayed 7 nights in Apr 2024
Response from Aldea Kuká Team on 2 May 2024
Thank you very much for your recent visit and comments, highlighting our facilities and services.Very happy and pleased to read we exceed your expectations, create memories and unforgettable experiences...Best regards

10/10 Excellent

Eric

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a small vow ceremony with some friends. We organized a small dinner on the beach that turned out great. The staff actually went above and beyond. There provided service that we didn’t expect. In addition, the dinner set up they did was incredible. I’ll never forget it. I would definitely stay here again. The one think I would have liked to know ahead of time was the $1000 hold for incidentals, that was kinda is steep. Also be forewarned that you can head everything in your room and there is no insulation. Other than that. Perfect place.
Stayed 5 nights in Apr 2024
Response from Aldea Kuká Team on 29 Apr 2024
Dear Mr. Eric.We want to express our sincere gratitude for choosing Aldea Kuká Hotel to spend to be part of your holidays. We're glad to know that you enjoyed your stay and will be delighted to welcome you again in the future.

10/10 Excellent

albert d

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 2 nights in Apr 2024
Response from Aldea Kuká Team on 22 Apr 2024
Thank you very much for your recent visit and comments, highlighting our facilities and services.Very happy and pleased to read we exceed your expectations, create memories and unforgettable experiences.Best Regards

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This resort is absolutely stunning. Extremely luxurious whilst also feeling natural and relaxed. Our room was spacious with a large outdoor area. The staff were always friendly and helpful.
Stayed 5 nights in Mar 2024
Response from Aldea Kuká Team on 3 Apr 2024
Dear Samantha We want to express our sincere gratitude for choosing Aldea Kuká Hotel to spend to be part of your holidays. We're glad to know that you enjoyed your stay and will be delighted to welcome you again in the future.

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at Aldea Kuka! For us, we loved that it was a 15 minute walk from the town core and was very quiet in the evenings. The room was a bit strange as it had no chairs or tables, even on the balcony, but there were large cushions that were comfortable to sit on. The music during the day was repetitive and WAY too loud, but we had some noise cancelling earbuds, so we were all good from that standpoint. Breakfast was outstanding, staff were VERY helpful and kind, and the gym is an awesome addition that we used every morning!
Stayed 5 nights in Mar 2024
Response from Aldea Kuká Team on 28 Mar 2024
Dear Phipil.We want to express our sincere gratitude for choosing Aldea Kuká Hotel to spend to be part of your holidays. We're glad to know that you enjoyed your stay and will be delighted to welcome you again in the future.

10/10 Excellent

Stephanie

Stayed 4 nights in Mar 2024
Response from Aldea Kuká Team on 17 Apr 2024
Thank you very much for your recent visit and comments, highlighting our facilities and services.Very happy and pleased to read we exceed your expectations, create memories and unforgettable experiences...Best regards

10/10 Excellent

TONYA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Aldea Kuká Team on 27 Mar 2024
Dear TonyaWe want to express our sincere gratitude for choosing Aldea Kuká Hotel to spend to be part of your holidays. We're glad to know that you enjoyed your stay and will be delighted to welcome you again in the future.

8/10 Good

Victor

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The service needs lots of help. Great hotel ,great place but they need to upgrade there service if they want to make it a DIAMOND.
Stayed 3 nights in Mar 2024
Response from Aldea Kuká Team on 25 Mar 2024
Dear Mr. Victor Firstly, thank you for choosing Aldea Kuká Hotel, has been a pleasure to welcome you. We regret to learn that you encountered difficulties during your stay, you can be sure that your feedback is very important to us and has been shared with the team to seek improvements accordingly. We remain at your service. Regards,

4/10 Poor

chad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel looks incredible inside & out! However looks are deceiving! Long story, short, the hotel staff are trained as if they're working at a 2 star hotel. The rooms look amazing, however due to the design of the hotel, and you're staying on the first floor room, you can hear every step & word the people above you make due to the design. The first floor ceiling boards are legitimately the 2nd floors actual flooring. Usually you have a ceiling, an air gap with insulation to stop noise transfer then a subfloor & flooring. Won't be returning!
Stayed 3 nights in Mar 2024
Response from Aldea Kuká Team on 25 Mar 2024
We appreciate all comments, and we are truly very sorry that there were aspects that you did not enjoy on this holiday at Aldea Kuká Eco Boutique HotelWe apologize for not reaching your expectations this time during your stay. Your comments as well as all of our guests are very important for us as it brings us improvement opportunities.Thank you again, and we hope to welcome you again at Aldea Kuká Eco Boutique Hotel in a future.Sincerely,

10/10 Excellent

Tamara, Toronto

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We loved our 6 night stay at the Aldea Kuka. From waking up and lounging on our own private patio to taking a relaxing moment in yoga class to enjoying a delicious breakfast at 1130am every morning (loved that we weren't made to eat early...) to walking the beach countless times, we LOVED every moment. The staff and the prettiness of the property were bonuses!
Stayed 6 nights in Mar 2024
Response from Aldea Kuká Team on 22 Mar 2024
Thank you for the time you have dedicated writing and sharing your experiences at the Aldea Kuká Eco Boutique Hotel. We are very happy and pleased to read that our activities and especially the treatment of the staff have achieved our main objective; exceed your expectations, create memories and unforgettable experiences...We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Best regards,

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Aldea Kuká Team on 19 Mar 2024
Dear ArielWe want to express our sincere gratitude for choosing Aldea Kuká Hotel to spend to be part of your holidays. We're glad to know that you enjoyed your stay and will be delighted to welcome you again in the future.

2/10 Terrible

natalie

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
DONT GO TO THIS HOTEL .Decided to stay here for a night. At check in, an hour after the standard time, the room wasn’t ready, they asked us to wait for 15 minutes which turned out to be 45. They give us a room which was in front of construction workers who could see inside of our room and made construction noises non stop. We asked to be moved to another room, they moved us to a room right next to the first one. At 4,50 am I went to the toilet and the toilet wasn’t working cause there wasn’t water in the wc. I go to the reception (5 am) there is no one there, completely closed and nobody around. I walk around the property at 5 am looking for someone to help me, I couldn’t find anyone. I went back to the room, couldn’t sleep and couldn’t use the toilet. A couple of hours later, around 8 am a loud banging noise begins and won’t go away for at least 1 hour. I go back to the reception, nobody goes to check on the noise, nobody says anything besides we are sorry for the inconvenience. I asked for a refund since I e couldn’t use the toilet and couldn’t sleep due to the noise and the lack of water. They offer a massage ! This hotel calls itself luxury but the only luxury part is the price, the people Working there at reception are useless and didn’t solve anything. The manager is useless and reception people are helpless. The only people working there and providing a good services are the restaurant and cleaning staff. A 700 dollar nightmare and a waste of money
Stayed 1 night in Mar 2024
Response from Aldea Kuká Team on 19 Mar 2024
We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Aldea Kuká Eco Boutique HotelWe apologize for not reaching your expectations this time during your stay. Your comments as well as all of our guests are very important for us as it brings us improvement opportunities.Thank you again and we hope to welcome you again at Aldea Kuká Eco Boutique Hotel in a future.Sincerely,

6/10 Okay

Nancy

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
If you’re used to 5 star service you’re going to be let down. I booked this hotel because the rooms looked beautifully decorated and modern for a remote island. Was pleasantly surprised by the cirque show that happens nightly at 8pm. Was really nice to be entertained during dinner. All of the staff at the restaurants and cafe were very attentive. Where this hotel fell short was daily cleaning of the rooms and restocking of items in the mini bar/ coffee. Not replacing towels even when we followed instructions. No thorough cleaning of the restroom or shower during the stay. There was loud construction in the morning to afternoon that was happening 2 days out of our 4 day stay. Also please double check you don’t leave anything in the room upon departure as it seems they don’t have a post office on the island in order to ship out anything left behind?
Response from Aldea Kuká Team on 12 Mar 2024
We appreciate all comments, and we are truly very sorry that there were aspects that you did not enjoy on this holiday at Aldea Kuká Eco Boutique HotelWe apologize for not reaching your expectations this time during your stay. Your comments as well as all of our guests are very important for us as it brings us improvement opportunities.Thank you again, and we hope to welcome you again at Aldea Kuká Eco Boutique Hotel in a future.Sincerely,

10/10 Excellent

Tobias

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel with great and extremely friendly staff. Shout out to the reception team, Nacho and Francisco for making our stay exceptional.
Stayed 4 nights in Feb 2024
Response from Aldea Kuká Team on 7 Mar 2024
Thank you for the time you have dedicated writing and sharing your experiences at the Aldea Kuká Eco Boutique Hotel. We are very happy and pleased to read that our activities and especially the treatment of the staff have achieved our main objective; exceed your expectations, create memories and unforgettable experiences...We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Best regards,

2/10 Terrible

carey

Stayed 8 nights in Feb 2024
Response from Aldea Kuká Team on 26 Mar 2024
Dear Carey Firstly, thank you for choosing Aldea Kuká Hotel, it has been a pleasure to welcome you. We regret to learn that you encountered difficulties during your stay, you can be sure that your feedback is very important to us and has been shared with the team to seek improvements accordingly. We remain at your service. Regards,

10/10 Excellent

Maxim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed our stay in Kuka. Gorgeous hotel, amazing location, great service.
Stayed 5 nights in Feb 2024
Response from Aldea Kuká Team on 2 Mar 2024
Thank you for the time you have dedicated writing and sharing your experiences at the Aldea Kuká Eco Boutique Hotel. We appreciate all comments, and we are truly very sorry that there were aspects that you did not enjoy on this holiday at Aldea Kuká Eco Boutique Hotel. We apologize for not reaching your expectations this time during your stay, your comments as well as all of our guests are very important for us as it brings us improvement opportunities.Likewise, we are very happy and pleased to read that our activities and especially the treatment of the staff have achieved our main objective; exceed your expectations, create memories and unforgettable experiences...Furthermore, we look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Best regards,

8/10 Good

Michelle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are the best of Holbox The location is the best of Holbox The prices are the highest of Holbox The rooms are not the prettiest of Holbox - that was disappointing
Stayed 3 nights in Feb 2024
Response from Aldea Kuká Team on 2 Mar 2024
Thank you for the time you have dedicated writing and sharing your experiences at the Aldea Kuká Eco Boutique Hotel. We appreciate all comments, and we are truly very sorry that there were aspects that you did not enjoy on this holiday at Aldea Kuká Eco Boutique Hotel. We apologize for not reaching your expectations this time during your stay, your comments as well as all of our guests are very important for us as it brings us improvement opportunities.Likewise, we are very happy and pleased to read that our activities and especially the treatment of the staff have achieved our main objective; exceed your expectations, create memories and unforgettable experiences...Furthermore, we look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Best regards,

10/10 Excellent

Sophie

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
A wonderful 4 night stay, the staff were all so lovely and helpful. Hotel is beautiful, quiet but a 15min walk to the town. Would definitely recommend and hope to be back soon. My only feedback would not too charge extra for a cappuccino for breakfast, things like that go a long way.
Stayed 4 nights in Feb 2024
Response from Aldea Kuká Team on 2 Mar 2024
Thank you for the time you have dedicated writing and sharing your experiences at the Aldea Kuká Eco Boutique Hotel. We are very happy and pleased to read that our activities and especially the treatment of the staff have achieved our main objective; exceed your expectations, create memories and unforgettable experiences...We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Best regards,

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Aldea Kuká Team on 1 Mar 2024
Dear Sam.We want to express our sincere gratitude for choosing Aldea Kuká Hotel to spend to be part of your holidays. We're glad to know that you enjoyed your stay and will be delighted to welcome you again in the future.

10/10 Excellent

Eleanor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous! Would go back.
Stayed 5 nights in Feb 2024
Response from Aldea Kuká Team on 28 Feb 2024
Thank you for your review, Deear Eleonor We're glad to hear that you enjoyed your stay at Aldea Kuká Hotel, We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay.Sincerely,

4/10 Poor

morgan

Liked: Amenities
Disliked: Property conditions & facilities
The property was situated in an ideal spot on the beach, beautiful walking and views of the ocean. The hotel itself is well appointed and looked very picturesque. The downside was there was absolutely no noise buffering, every night and every morning sounded like a rugby match being played upstairs. ( as late as 11pm and early as 7 am) When I complained to the front desk on my 2nd morning and asked to switch rooms- they said they would talk to the room above mine and kinda just dismissed my issue. nothing changed, the rugby match continued . Also, on my first night, a giant cockroach was climbing down from the curtains, added stressor for sleep. The hotel also experienced frequent power outages.. I ended up leaving the property several days early because of the noise issues and only upon telling them I was checking out did they offer to give me a different room- but after four night of very little sleep and poor sleep at that, I would rather fly all the way home then take a chance on another room. While the staff were very friendly, it did little to alleviate my concerns. The restaurant food was subpar. For the prices they were charging, I would expect chips to be not soggy, cheese pizza to be somewhat edible, and at least some local dishes on the menu. This is a hotel for an American who wants an American experience and will eat swill with no complaint. There is no local flavor to be appreciated. I wouldn’t stay here again.
Stayed 8 nights in Feb 2024
Response from Aldea Kuká Team on 26 Feb 2024
Dear Morgan. Firstly, thank you for choosing Aldea Kuká Hotel, has been a pleasure to welcome you. We regret to learn that you encountered difficulties during your stay, you can be sure that your feedback is very important to us and has been shared with the team to seek improvements accordingly. We remain at your service. Regards,

6/10 Okay

LUIS

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Excessive greediness and full on stinginess
While the property is phenomenal, the service and hotel policies are unfortunately the opposite. - A US$1,000 deposit is required at check in. This is absolutely ridiculous amount for what this hotel offers. Not even the Four Seasons asks for this much! - Debit cards are not accepted for deposits. Only credit cards. All other hotels accept this without question. It is actual cash at hand! - Food and items at the hotel boutique shop is way overpriced and does not do justice for the quality that is offered. Ie. a pizza was US$44! A straw hat US$300! Insane! These guys think they are in the maldives or something - We felt like staff was trained to forget about what customer service really means and focus more in to how do we profit the most from guests. Ie. No juice refill at breakfast and portions of fruit and yogurt were probably smaller than kids size. Anything extra would incur in an additional charge. The whole time felt like they were monitoring every single drop that guests had. Very disturbing. Zero tact and no clue about customer service. - Every time they would bring a bill, it would be printed with a "suggested" total with 15% tip included. Although this practice is common in other places, particularly the US, this is not appropriate. Gratuity should always be optional and discretionary based on quality of service. Never to be imposed and demanded. We will not stay here again and we'd rather pay more to be at another where they know how to treat a guest.
Stayed 4 nights in Jan 2024
Response from Aldea Kuká Team on 21 Feb 2024
We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Aldea Kuká Eco Boutique HotelWe apologize for not reaching your expectations this time during your stay. Your comments as well as all of our guests are very important for us as it brings us improvement opportunities.Thank you again and we hope to welcome you again at Aldea Kuká Eco Boutique Hotel in a future.Sincerely,

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Aldea Kuká Team on 19 Feb 2024
Dear Mrs. Tracy, We want to express our sincere gratitude for choosing Aldea Kuká Hotel to spend to be part of your holidays. We're glad to know that you enjoyed your stay and will be delighted to welcome you again in the future.

10/10 Excellent

Nelson

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Aldea Kuká Team on 15 Feb 2024
Nos gustaría agradecer haber elegido Aldea Kuká Hotel para pasar sus vacaciones. Nos complace saber que ha disfrutado de su estancia, estaremos encantados de darle la bienvenida de nuevo en el futuro.Sinceramente,

10/10 Excellent

Esin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was wonderful at this property. Staff is very friendly and helpful. They went up and beyond to make sure we have a pleasant stay. Especially Orlando is such a gentleman and a problem solver. Him and Ignacio (nacho) our heroes. On our last day there was a state of emergency due to a high waves taking over the island. There were no means of transportation in the island. They did everything to protect us and make us feel safe and comfortable. They arranged all the transfers for us to make sure we make it to our flight. very grateful for this team, knowing so many people got stuck cause their hotel staff abandoned them. The free breakfast was pretty awesome. They provide freshly cut fruits, granola and yogurt as a starter and let yo choose and entre from the breakfast menu, fresh juices and coffee and it goes until 12pm. The pool is heated and The beach at this hotel is the best among the rest of island. It's exactly like in the pictures, turquoise color flat water looks like heaven. do not go during windy days then the ocean gets rough. The food at the hotel was average, I recommend eating out at downtown. There is a bit walking distance from downtown but it totally worth it to be right by that beach cause the shore near downtown is not nice. Even though it has a old rustic look the rooms and facilities are new, nice and very clean. There are yoga sessions 3 times a day everyday. Overall, it was a wonderful stay.
Stayed 4 nights in Feb 2024
Response from Aldea Kuká Team on 7 Feb 2024
Thank you for the time you have dedicated writing and sharing your experiences at the Aldea Kuká Eco Boutique Hotel. We are very happy and pleased to read that our activities and especially the treatment of the staff have achieved our main objective; exceed your expectations, create memories and unforgettable experiences...We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Best regards,

10/10 Excellent

Alejandra, Royal Oaks

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! The rooms and hotel were so beautiful!! But the best part had to be the beach access the sandbanks started from our hotel and the view was just magical. I truly can't wait to go back! We drove by all the hotels near by and this was by far the best one, so happy with our decision in staying here!
Stayed 2 nights in Jan 2024
Response from Aldea Kuká Team on 23 Jan 2024
Thank you for the time you have dedicated writing and sharing your experiences at the Aldea Kuká Eco Boutique Hotel. We are very happy and pleased to read that we've achieved our main objective; exceed your expectations, create memories and unforgettable experiences...We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Best regards,

2/10 Terrible

Mia

Disliked: Cleanliness, staff & service
Response from Aldea Kuká Team on 1 Feb 2024
We appreciate you take the time to score our service, and we are truly very sorry that there were aspects that you did not enjoy on this holiday at Aldea Kuká Eco Boutique HotelWe apologize for not reaching your expectations this time during your stay. Your comments as well as all of our guests are very important for us as it brings us improvement opportunities.Thank you again and we hope to welcome you again at Aldea Kuká Eco Boutique Hotel in a future.Sincerely,

10/10 Excellent

Gabriela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Aldea Kuká Team on 19 Jan 2024
Nos gustaría agradecer haber elegido Aldea Kuká Hotel para pasar sus vacaciones. Nos complace saber que ha disfrutado de su estancia, estaremos encantados de darle la bienvenida de nuevo en el futuro.

10/10 Excellent

Anne-Caroline, sunnyvale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Aldea Kuká Team on 8 Jan 2024
Dear Mrs. AnneWe want to express our sincere gratitude for choosing Aldea Kuká Hotel to spend to be part of your holidays. We're glad to know that you enjoyed your stay and will be delighted to welcome you again in the future.

2/10 Terrible

dana

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed at this property on NYE. The hotel hosted a loud party until after 2 am on NYE - we were not informed of this party when we booked the reservation and because of the party, no food or drinks were available at the hotel on NYE and we were forced to head back into the city center to find an open restaurant on NYE (which the hotel did not assist with). The room walls are very thin, you can hear everything in other rooms, and we were woken up at all hours from people walking around outside or upstairs. We also had no assistance with luggage, and the service was extremely slow.
Stayed 1 night in Dec 2023
Response from Aldea Kuká Team on 4 Jan 2024
Dear Mrs. Dana First of all, thank you for choosing Aldea Kuká Hotel, has been a pleasure to welcome you. We regret to learn that you encountered difficulties during your stay, you can be sure that your feedback is very important to us and has been shared with the team to seek improvements accordingly. We remain at your service. Regards,

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is stunning and it's definitely located on the best on the island. The staff is extremely friendly and nice. Food is fantastic. A true gem - perfect to relax and disconnect. Highly recommended.
Stayed 2 nights in Dec 2023
Response from Aldea Kuká Team on 6 Dec 2023
Thank you for the time you have dedicated writing and sharing your experiences at the Aldea Kuká Eco Boutique Hotel. We are very happy and pleased to read that our activities and especially the treatment of the staff have achieved our main objective; exceed your expectations, create memories and unforgettable experiences...We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Best regards,

10/10 Excellent

Stephanie, Wilmington

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and amazing service!
Stayed 5 nights in Aug 2023
Response from Aldea Kuká Team on 30 Oct 2023
Dear Mrs. Stephanie.We want to express our sincere gratitude for choosing Aldea Kuká Hotel to spend to be part of your holidays. We're glad to know that you enjoyed your stay and will be delighted to welcome you again in the future.

6/10 Okay

Laura I Cespedes

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Aldea Kuká Team on 9 Oct 2023
Sra. Céspedes, Gracias por el tiempo que nos ha dedicado al calificar su experiencia en Aldea Kuká Eco Boutique Hotel por este medio.Esperamos su pronto retorno a esta, su casa lejos de casa; no dude en contactarnos antes para realizar los arreglos correspondientes a huésped repetitivo...Saludos cordiales,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing vacation.
Stayed 7 nights in Sep 2023
Response from Aldea Kuká Team on 18 Sept 2023
Thank you for your review, Mr. Peter; We're glad to hear that you enjoyed your stay at Aldea Kuká Hotel, We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay.Sincerely,

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t book for the bathtub
The hotel is really nice, clean and accomadating and it was great to have breakfast included daily. The only negatives I would say is that you can hear everything through the floors, so bring ear plugs. Also, we booked this room for the amazing stone tub (hard to find in Quintana) and the hotel doesn’t have hot water. We thought it was just a problem with the water but we asked and no, they actually don’t have it and the weekend we were there was stormy and cold for august. That was disappointing to not be able to enjoy the bath. Would stay here again, but not for the tub :)
Stayed 3 nights in Aug 2023
Response from Aldea Kuká Team on 15 Sept 2023
Thank you for your honest review, Mr. StephenWe appreciate your feedback. We apologize for any issues you experienced during your stay. We will address these concerns to improve our service. Your feedback is valuable, and we hope to have the chance to welcome you back in the future for a more relaxing experience.Sincerely,

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did like everything at that property. Hotel was beautiful, pool, restaurants, beach area was amazing. Every day early in the morning they clean everything. I totally recommend this hotel. And I can't wait to be back.
Stayed 7 nights in Aug 2023
Response from Aldea Kuká Team on 4 Sept 2023
Thank you for the time you have dedicated writing and sharing your experiences at the Aldea Kuká Eco Boutique Hotel. We are very happy and pleased to read that our pool, restaurants and beach area and the treatment of the staff have achieved our main objective; exceed your expectations, create memories and unforgettable experiences...We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest.Best regards,

4/10 Poor

Nawar

Disliked: Staff & service
The restaurant not the best service…. Any also the food not the best .
Stayed 1 night in Aug 2023
Response from Aldea Kuká Team on 2 Sept 2023
Good Day Dear Mrs. Nawar, First of all we want to thank you for choosing Aldea Kuka and thank you very much for bringing these issues to our attention. We have made a detailed report of your comments and have sent them to the appropriate areas to improve the aspects you have mentioned. We're sorry for the inconvenience our improvement work has caused you We appreciate you taking the time to write to us and we hope to see you again in the future so we can improve your experience. Warm Regards

2/10 Terrible

Luca

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked this hotel for my parents and the following is their review: “Very nice structure, but terrible service. Conclusion: Avoid this hotel, as on the island, there are plenty of better opportunities. We spent 2 nights in this hotel and had several issues with the way they attend to the clients: we booked a tour, but they canceled it 15 minutes before the start, leaving us without options and losing one day out of three. We had breakfast included, but it starts late (8:00). We asked to have breakfast at 7:45, as the tours start at 8:00, and they asked us to pay the full price because it was out of the planned time (a scam). While we were enjoying the beach, they sent us away because of a private event. They have a small number of sunbeds, but they let people occupy them even if they stay away for several hours (resulting in several clients occupying them early in the morning and then going around the island). In addition to all this, the rooms are not properly designed, and you can hear any noise coming from other rooms or from the traffic outside (impossible to sleep without earplugs). As partial compensation, they gave us a 3-hour complementary late check-out, but it was definitely not enough for all the problems they've created.”
Response from Aldea Kukà on 22 Aug 2023
Good Day Dear Mrs. Christina Estrada-samaniego, First of all we want to thank you for choosing Aldea Kuka and thank you very much for bringing these issues to our attention. We have made a detailed report of your comments and have sent them to the appropriate areas to improve the aspects you have mentioned. We're sorry for the inconvenience our improvement work has caused you We appreciate you taking the time to write to us and we hope to see you again in the future so we can improve your experience. Warm Regards

2/10 Terrible

Mariela

Travelled with partner
Disliked: Amenities, property conditions & facilities
Okay, so to be fair the location is the only good thing. The rooms are terrible in the sense that you can literally hear EVERYTHING from the upstairs rooms! Everything, as in like a wife mad at her husband and calling him an ahole lol. Not to mention the steps, you hear every single one of them. Is way overpriced for the food (not good or authentic). The beach is the only beautiful thing.
Stayed 4 nights in Aug 2023
Response from Aldea Kuká Team on 19 Aug 2023
Thank you for your honest review, Mrs. MarielaWe appreciate your feedback. We apologize for any issues you experienced with the noise in the rooms. For that reason, we changed your room on the first day. We will address these concerns to improve our service. It's great to hear that you enjoyed the beach.We remain at your service. Regards,Sincerely,

10/10 Excellent

Franz, Coral Gables

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Aldea Kuká Team on 9 Aug 2023
Dear Mr. Franz Thank you for the time you took evaluating Aldea Kuká Eco Boutique Hotel. We are very happy and pleased to know you enjoy your time with us, with that great calification. We have achieved our main objective; exceed your expectations, create memories and unforgettable experiences...We look forward to your soon return to this home away from home.Best regards,

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and amenities
Stayed 2 nights in Aug 2023
Response from Aldea Kuká Team on 4 Aug 2023
Thank you for the time you have dedicated writing and sharing your experiences at the Aldea Kuká Eco Boutique Hotel. We are very happy and pleased to read that our activities and especially the treatment of the staff have achieved our main objective; exceed your expectations, create memories and unforgettable experiences...We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Best regards,

6/10 Okay

LUIS

Stayed 2 nights in Jul 2023
Response from Aldea Kuká Team on 4 Aug 2023
Gracias por el tiempo que nos ha dedicado calificar su experiencia en el Aldea Kuká Eco Boutique Hotel por este medio.Esperamos su pronto retorno a esta su casa lejos de casa; no dude en contactarnos antes para realizar los arreglos correspondientes a huésped repetitivo...Saludos cordiales,

8/10 Good

Yael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The food wasn’t that good
Stayed 4 nights in Jul 2023
Response from Aldea Kuká Team on 24 Jul 2023
Receive a warm greeting on behalf of our team and management. Thank you for sharing your feedback through this means. Your comments are truly valuable to us . We regret reading that this was your first impression of our resort. We are deeply sorry for the inconvenience you encountered during your visit. Please be certain that this situation does not meet the usual standards from our resort and brand, and we will take the proper measures to prevent reoccurrences like this in the future. Once again we thank you for sharing your valuable opinion during your stay, which helps us to improve the service we offer, it's our hope that with prompt attention received by our team during your short stay we have managed to regain your trust in our hotel and our service, and that we have the honour to welcome you again on your next visit to our destination. Best regards.

10/10 Excellent

Jennifer, Doral

Stayed 1 night in Jul 2023
Response from Aldea Kuká Team on 1 Aug 2023
Buen día estimada Srta. Ana Priscila. Primeramente, queremos agradecerle por haber elegido a Aldea Kuka como anfitrión de sus recientes vacaciones en Holbox. Será un verdadero placer darle la bienvenida una vez más en su próxima visita al Caribe Mexicano. Excelente día Saludos

10/10 Excellent

Ana Priscila

Stayed 5 nights in Jul 2023
Response from Aldea Kuká Team on 31 Jul 2023
Buen día estimada Srta. Ana Priscila. Primeramente, queremos agradecerle por haber elegido a Aldea Kuka como anfitrión de sus recientes vacaciones en Holbox. Será un verdadero placer darle la bienvenida una vez más en su próxima visita al Caribe Mexicano. Excelente día Saludos

10/10 Excellent

Carlos Andres Diaz, orlando

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is as beautiful as shown, super well kept, delicious food, amazing cocktails!! Can’t wait to go back!
Stayed 3 nights in May 2023
Response from Aldea Kuká Team on 30 May 2023
Good Day Dear Carlos Andres DiazFirst of all we want to thank you for choosing Aldea Kuka to host your recent Holbox vacations.We are very glad to know you enjoy your stay with us, reading a review as gracious as yours is a great motivation to continue creating memorable experiences with each of our guests. Knowing that we have lived up to your expectations fills us with satisfaction. Hope to receive you again soon! Warm regards,

4/10 Poor

Christina

Disliked: Staff & service
The staff were very rude.
Stayed 2 nights in May 2023
Response from Aldea Kuká Team on 24 May 2023
Good Day Dear Mrs. Christina Estrada-samaniego, First of all we want to thank you for choosing Aldea Kuka and thank you very much for bringing these issues to our attention. We have made a detailed report of your comments and have sent them to the appropriate areas to improve the aspects you have mentioned. We're sorry for the inconvenience our improvement work has caused you We appreciate you taking the time to write to us and we hope to see you again in the future so we can improve your experience. Warm Regards

10/10 Excellent

Guillermo

Stayed 4 nights in May 2023
Response from Aldea Kuká Team on 27 Jun 2023
ExcelenteMuchas gracias por su reciente visita y sus comentarios, destacando nuestro servicio, instalaciones, servicios y sobre todo nuestro personal, el profesionalismo y amabilidad que ha recibido.Será un placer compartir sus amables comentarios y felicitar a nuestro personal, estamos seguros de que será una forma muy agradable de animarlos a seguir brindando el servicio que nos caracteriza en esta su casa Aldea Kuká Eco Boutique Hotel.Esperamos darle la bienvenida nuevamente en un futuro muy cercano.Sinceramente,

10/10 Excellent

Marcela, des plaines

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was amazing, highly recommended! The staff is super nice and helpful. There is always someone who can help at anytime.
Stayed 4 nights in Apr 2023
Response from Aldea Kuka Team on 3 May 2023
Good DayDear Srita. MarcelaFirst of all we want to thank you for choosing Aldea Kuka to host your recent Holbox vacations.We are very glad to know you enjoy your stay with us, reading a review as gracious as yours is a great motivation to continue creating memorable experiences with each of our guests. Knowing that we have lived up to your expectations fills us with satisfaction.Hope to receive you again soon!Warm regards,