Book a Helmsley Cottage

"Clean room, friendly staff"

"Modern, stylish, hteat music in the bar. Clean. Good rooms. "

"Small traditional family run hotel. Comfortable and convenient. On site parking and short walk to city centre. Friendly and accommodating staff. Great breakfasts."

"Great stay. The room was clean and quiet, comfy bed. "

"Upon arrival at the Grantham Arms, we were welcomed warmly by staff. The atmosphere was friendly and cheerful on the Saturday before Christmas. Our room was well-appointed and very cosy. The decor was stylish and comfortable with plenty of cushions and good quality bed linen and towels. There were lots of extras - we particularly liked the biscuits - and the tea and coffee making facilities were great. The room and en suite shower room were both extremely clean and we felt that the standard of housekeeping was especially high. good bedside tables, a dressing table, two chairs and a wardrobe offered ample furnishings. A lovely, cosy room only lacking a window. The lights seemed to be quite dim and, without natural light in the room, it would have been great to have brighter lights. That's just a minor point, as we enjoyed our stay and would definitely return. "

"The hotel is fine for a couple of nights although it could do with updating in many areas (having to walk up outside stairs to reach your room is not ideal). The footfall noise from the upstairs room was terrible on both nights, even with a change of occupants. Needs some sort of sound proofing. The staff member we complained to was great and offered to change our room, but it was after midnight. The electrics blew in our room when we switched something off; again the staff were fantastic. Breakfast was fine; normal buffet staples and it was kept well supplied. Bathrooms need a complete refurbishment with easier access than climbing in to a narrow bath to have your shower. Summary: The staff are wonderful but the hotel, which years ago was excellent is now merely a convenience."

"The hotel is just outside the city walls and has its own car park which was great! The staff was very friendly and helpful!"

"Staff friendly and helpful Pleasant clean room"

"An awesome boutique hotel. Perfect rooms, friendly, professional staff, great location. Couldn’t be bettered. "