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"Breakfast plentiful and hot. Hotel situated very central to everything. Had to request that the heating was turned up in the room as we couldn't regulate it ourselves, and it was quite cool at times."

"Good location, Nice hotel, great breakfast, disappointing that they charge for parking"

"Standard of Housekeeping cleanliness in bathrooms well below par. Handling of complaints abysmal. Your duty manager appears to believe that because the rooms are ‘old’ customers should accept mould, scaling & improperly cleaned toilet. They did change rooms, 2nd room frankly not much improved with similar issues plus someone else’s hair on the shower wall. I asked the receptionist for compensation, refund of 1st night should have been offered as they couldn’t move my room - or clean it to an acceptable standard, and a 2nd free night as compensation for that & for the room key not working. She told me that they can’t do refunds as I booked online. She did offer me a free breakfast, which I didn’t want & which was not anppropriate compensation for the state of the bathroom. I asked her to refer my complaint to Hotel Manager. They did not acknowledge or do anything about it. Whether she couldn’t be bothered to flag my complaint or the Manager couldn’t be bothered to address it I don’t know. Neither is acceptable. Appalling service. Asked for compensation"

"Very clean. The ventilation in yhe room was a little noisy and there was a smell coming from the sink in the bathroom sometimes "

" I don't understand why the price on the document i signed at the hotel when I checked in was different from the one I payed. On the bill at the hotel it says that I paid £252 but in fact I paid 3 ecked"

"Third stay here and the room as well as the staff at reception were excellent"

"Nice clean room. Close to all areas for sight seeing and food and drink. Right on the River Ouse . Parking is a little expensive"

"It was good. Nice property "

"Heat pump hell … couldn’t open a window.. woke up with a mouth like the bottom of a bird cage "